Job summary
We are seeking a highly motivated and committed administrator to join our booking office for Podiatry at Chard Community Hospital.
The booking office administrator is a extremely busy and varied role requiring someone who is able to demonstrate the ability to cope with the demands of the services.
It is essential that the post holder is an excellent team player and has the ability to prioritise and manage all requests in a timely manner.
Main duties of the job
The booking office is proud of their efficiency and high levels of patient care, they provide all new team members with a supportive and friendly working environment to develop and grow knowledge and skills. The majority of the role is telephone based and the successful post holder needs to have excellent telephone skills and on occasion be able to deal with difficult conversations.The post holder will work closely with other administrative and Clerical staff and Podiatrists across the county.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Job description
Job responsibilities
- To register and process each referral promptly on the computer including diagnosis, referral date, name of referrer etc. having presented referrals to podiatrists for prioritisation when appropriate.
- To book and cancel clinics in line with pathways and rearrange appointments under guidance.
- To be aware that the majority of this work will contain detailed clinical/medical information and use clinical/medical terminology.
- To be aware that such material may contain sensitive or confidential information.
- To use a range of communication tools effectively including email, letter, telephone.
- To book patients appointments by telephone using the central booking function and to be aware that some patients may have difficulty in understanding.
- To deal with queries or complaints appropriately and to be aware of sensitive and/or complicated information.
- To communicate with the booking office Team Lead effectively and in a timely fashion to ensure that clinical diary capacity is used to maximum efficiency.
- To be involved in booking clinical staff training, appraisals and other non-clinical activities as required.
- To manage own workload with direction from the booking office Team Lead on a daily basis and to demonstrate the flexibility required to respond to interruptions and changing priorities.
- To undertake additional tasks as required
Job description
Job responsibilities
- To register and process each referral promptly on the computer including diagnosis, referral date, name of referrer etc. having presented referrals to podiatrists for prioritisation when appropriate.
- To book and cancel clinics in line with pathways and rearrange appointments under guidance.
- To be aware that the majority of this work will contain detailed clinical/medical information and use clinical/medical terminology.
- To be aware that such material may contain sensitive or confidential information.
- To use a range of communication tools effectively including email, letter, telephone.
- To book patients appointments by telephone using the central booking function and to be aware that some patients may have difficulty in understanding.
- To deal with queries or complaints appropriately and to be aware of sensitive and/or complicated information.
- To communicate with the booking office Team Lead effectively and in a timely fashion to ensure that clinical diary capacity is used to maximum efficiency.
- To be involved in booking clinical staff training, appraisals and other non-clinical activities as required.
- To manage own workload with direction from the booking office Team Lead on a daily basis and to demonstrate the flexibility required to respond to interruptions and changing priorities.
- To undertake additional tasks as required
Person Specification
Qualifications and Training
Essential
Desirable
- Typing (minimum RSA or equivalent)
Knowledge & Experience
Essential
- Experience of general clerical/administration duties
Desirable
- NHS / Social Care / Public Sector experience
Person Specification
Qualifications and Training
Essential
Desirable
- Typing (minimum RSA or equivalent)
Knowledge & Experience
Essential
- Experience of general clerical/administration duties
Desirable
- NHS / Social Care / Public Sector experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
