Job summary
Are you an excellent team player looking for a new challenge where you'll be able to make a difference to patient care?
Could you help Musgrove Park Hospital to deliver the best quality and safest care to our local community?
Come and meet us at our open day on Tuesday 25th July from 9:30am-3:30pm! Please submit an application form or send your CV to Sophie.lawson-blake@somersetft.nhs.uk to register your interest.
Main duties of the job
Our Switchboard is a friendly & supportive team who work together to achieve far more than just answering phones.We are looking for enthusiastic, reliable, flexible & customer friendly individuals to join our team at Musgrove Park Hospital.
You'll be fully supported to become confident in handling a wide variety & high volume of calls from the general public, health care professionals & hospital staff.
Our operators are trained to remain calm when dealing with emergency calls, emergency alarms and activating these promptly. As a team we cover a variety of tasks including: key management, ID badges, fire alarms, pool cars & bleeps among many others.
Excellent customer service and communication skills are required as well as the ability to work under pressure as part of a team or as a lone operator.
This role will include various shifts including 6-2's, 2-10's, 9-5 & nights, including bank holidays, weekends, Christmas and new Year on a 6 week rota pattern that is different every week.
There will also be requirements to cover an on call rota shared between the team.
If you are interested in joining this challenging yet rewarding role please apply or get in touch to register for the open day.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Job description
Job responsibilities
Duties and Responsibilities
- Answering a range of internal and external telephone calls to the public, GPs, other health professionals, staff and patients.
- Answer professionally and calmly dealing with Emergency calls from the ambulance service, police, fire brigade, internal emergency calls, Cardiac Arrest, helicopter landing/take-off, major incident, paediatric emergency.
- Answering MFT portering control calls out of hours, and distributing the MFT jobs via radio and logging these onto the portering system.
- Complete the 24 hour on call sheets daily from the Clinical Rotas received.
- To be conversant with polices, procedures and Standard operating procedures.
- Responsible for trust keys, on-site and off site, master keys, including accommodation keys, keeping an audit of all keys signed in and out.
- To undertake administrative duties on managements request.
- Use a range of systems, Maxims, Multitone, paging, call logger, outlook, calendars, BMS system, MFT control system.
- Undertaking the process of printing ID badges on request and viewing the bookings on ID badge calendar, accepting appointments. Giving access for swipe doors using NET 2 software.
- Maintain a professional manner and appearance at all times including out of hours.
- Managing bookings for short term accommodation, pool cars, conference phone on outlook. Issuing accommodation keys, checking ID, ensuring the correct envelope is issued to the correct person and report anomalies.
- View and check Switchboard emails every hour when on duty, complete requests or changes.
- Programs and replace internal pagers and issue replacements using IMessage system.
Please see attached JD for more information.
Job description
Job responsibilities
Duties and Responsibilities
- Answering a range of internal and external telephone calls to the public, GPs, other health professionals, staff and patients.
- Answer professionally and calmly dealing with Emergency calls from the ambulance service, police, fire brigade, internal emergency calls, Cardiac Arrest, helicopter landing/take-off, major incident, paediatric emergency.
- Answering MFT portering control calls out of hours, and distributing the MFT jobs via radio and logging these onto the portering system.
- Complete the 24 hour on call sheets daily from the Clinical Rotas received.
- To be conversant with polices, procedures and Standard operating procedures.
- Responsible for trust keys, on-site and off site, master keys, including accommodation keys, keeping an audit of all keys signed in and out.
- To undertake administrative duties on managements request.
- Use a range of systems, Maxims, Multitone, paging, call logger, outlook, calendars, BMS system, MFT control system.
- Undertaking the process of printing ID badges on request and viewing the bookings on ID badge calendar, accepting appointments. Giving access for swipe doors using NET 2 software.
- Maintain a professional manner and appearance at all times including out of hours.
- Managing bookings for short term accommodation, pool cars, conference phone on outlook. Issuing accommodation keys, checking ID, ensuring the correct envelope is issued to the correct person and report anomalies.
- View and check Switchboard emails every hour when on duty, complete requests or changes.
- Programs and replace internal pagers and issue replacements using IMessage system.
Please see attached JD for more information.
Person Specification
Guidance
Essential
- Telephone Experience and Training
Qualifications
Essential
- Good general Qualifications
Customer Service Skills
Essential
- Good Customer Service Experience
Switchboard Experience
Essential
Person Specification
Guidance
Essential
- Telephone Experience and Training
Qualifications
Essential
- Good general Qualifications
Customer Service Skills
Essential
- Good Customer Service Experience
Switchboard Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
