Job summary
An exciting opportunity has arisen for a Band 4 Administrator to join the NHS England Highly Specialised Rare Disease Service for NF2-related Schwannomatosis (NF2), based within the ENT Department at Cambridge University Hospitals (CUH). This service operates on a hub-and-spoke model, with the Cambridge team providing central support to spoke services in Birmingham, Leicester and Nottingham, as well as to the wider East of England and Midlands region.
We are seeking a highly motivated and well-organised individual to provide efficient and effective administrative support to the NF2 Service. This is a specialised area within ENT, supporting patients with Neurofibromatosis Type 2 (NF2) -- a rare genetic condition requiring coordinated, multidisciplinary care.
You will work both independently and as part of a multi-disciplinary team (MDT), liaising with professionals within CUH and across the regional NF2 network in England. The role is integral to ensuring the safe and effective delivery of patient services, supporting communication, data management, and coordination across the MDT.
Main duties of the job
Provide coordination and administrative support to the NF2 team, including preparation for MDT meetings.
Offer telephone, email and message triage and redirection for patients, relatives and colleagues contacting the service.
Deliver PA support to the specialist nursing team and administrative assistance to other professionals within the NF2 and ENT teams.
Manage data collection and submission, including scan results and audit data for both local and national clinical review.
Contribute to the wider ENT secretariat as required, supporting departmental processes and communication.
We are looking for an individual who is:
Motivated, committed and flexible, with strong organisational and prioritisation skills.
An effective communicator, confident in working with patients, families and multidisciplinary professionals.
Proficient in database management and confidence handling confidential and sensitive information.
Able to work both independently and collaboratively as part of a wider clinical and administrative team.
Previous knowledge of NF2 is not required; comprehensive training will be provided.
The NF2 team is dedicated to delivering excellent care, improving outcomes and enhancing quality of life for people living with NF2. We welcome pre-application or pre-interview visits and discussions. Please contact the NF2 team to arrange this.
This post requires on-site presence and can support working from home for one day per week, after training has been completed.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.
The advert will close at midnight on 27 November 2025.
Interviews are due to be held on 10 December 2025.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.
The advert will close at midnight on 27 November 2025.
Interviews are due to be held on 10 December 2025.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
- Typing qualification or equivalent experience
- Specific technical/professional qualification
Desirable
- Secretary qualification or equivalent
- Team leader/management qualification
Experience
Essential
- Experience of working in a busy clerical/office environment or reception service
- Secretarial and /or administrative experience including minute taking
- Prioritising, planning and organising own tasks
- Working within guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages - Microsoft office
- Experience of producing documents to a high standard
Desirable
- Previous experience of working in NHS
- Previous experience of working with medical records
- Recruitment and Selection of staff
- Experience of supervising staff
- Experience of database use/management
Knowledge
Essential
- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of customer service
- Good working knowledge of Microsoft Office packages
Desirable
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Awareness of NHS targets and Trust priorities
Skills
Essential
- Ability to work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to develop templates for letters
- Ability to organise and manage own time keeping to schedule and deadlines
- Ability to allocate and monitor work of others
- Ability to use own initiative and work autonomously
- Ability to demonstrate leadership skills
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
- Ability to touch type
- Ability to work with budgets
- Ability to requisition general stock
- Minute taking skills
- Event organisation skills
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
- Typing qualification or equivalent experience
- Specific technical/professional qualification
Desirable
- Secretary qualification or equivalent
- Team leader/management qualification
Experience
Essential
- Experience of working in a busy clerical/office environment or reception service
- Secretarial and /or administrative experience including minute taking
- Prioritising, planning and organising own tasks
- Working within guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages - Microsoft office
- Experience of producing documents to a high standard
Desirable
- Previous experience of working in NHS
- Previous experience of working with medical records
- Recruitment and Selection of staff
- Experience of supervising staff
- Experience of database use/management
Knowledge
Essential
- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of customer service
- Good working knowledge of Microsoft Office packages
Desirable
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Awareness of NHS targets and Trust priorities
Skills
Essential
- Ability to work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to develop templates for letters
- Ability to organise and manage own time keeping to schedule and deadlines
- Ability to allocate and monitor work of others
- Ability to use own initiative and work autonomously
- Ability to demonstrate leadership skills
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
- Ability to touch type
- Ability to work with budgets
- Ability to requisition general stock
- Minute taking skills
- Event organisation skills
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).