Job summary
An exciting opportunity has arisen for a highly motivated individual to join our Pathology Quality team. This is a great opportunity for someone to use their administrative and IT skills, as well as gain experience in data, information, analysis and tools relating to laboratory quality performance and to support in the management of our electronic quality system, IQM.
The role requires administrative and organisational skills, the ability to prioritise effectively whilst working to deadlines, a keen eye for detail and excellent communication skills. Experience with data and Microsoft Office, specifically Excel and Word are highly desirable, as is experience with minute taking, the production of reports and activities related to quality improvement.
If you are a motivated team player with the ability to successfully manage multiple priorities and would like to work as a key member of a busy team, then we would love to hear from you.
Main duties of the job
To assist the team as the first line contact for the management of internal and external queries, with responsibility for the management of the Pathology incident email account. To support the use and maintenance of the IQM system, managing account users, advising and coaching scientific staff in all aspects of the application and reporting on system performance. Supporting the team with the organisation and delivery of training, minute and action taking and other quality related tasks such as audit, alongside assisting in the facilitation of external accreditation and maintenance visits.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 1st December 2024
Interviews are due to be held on 9th December 2024
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 1st December 2024
Interviews are due to be held on 9th December 2024
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
Desirable
- Secretary / Administration / Typing qualification or equivalent
- Team leader/management qualification
Experience
Essential
- Experience of working in a busy office environment or reception role
- Secretarial and /or administrative experience including minute taking
- Experience of prioritising, planning and organising own tasks
- Working with guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages - Microsoft Office
- Experience of producing documents to a high standard
Desirable
- Previous experience of working in the NHS
- Previous experience of working within medical records
- Experience of call handling
- Recruitment and Selection of staff
- Experience of supervising staff
Knowledge
Essential
- Understanding of confidentiality and data protection
- Understanding of customer service
- Sound knowledge of office / administration procedures
- Good working knowledge of Microsoft Office packages
Desirable
- Knowledge of the Trust including awareness of information systems
- Awareness of NHS targets and Trust priorities
- Knowledge of Medical / Scientific Terminology
Skills
Essential
- Ability to work as part of a team
- Excellent communication skills including telephone, email and face to face
- Ability to develop templates for reports and quality activities
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Ability to use own initiative and work autonomously
- Ability to allocate and monitor work of others
- Ability to demonstrate leadership skills
- Accurate and speedy typing and key board skills
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
- Ability to touch type
- Ability to work with budgets
- Ability to requisition general stock
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
- Ability to undertaken manual handling activities associated with the organisation of equipment calibrations and audit activities.
Person Specification
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
Desirable
- Secretary / Administration / Typing qualification or equivalent
- Team leader/management qualification
Experience
Essential
- Experience of working in a busy office environment or reception role
- Secretarial and /or administrative experience including minute taking
- Experience of prioritising, planning and organising own tasks
- Working with guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages - Microsoft Office
- Experience of producing documents to a high standard
Desirable
- Previous experience of working in the NHS
- Previous experience of working within medical records
- Experience of call handling
- Recruitment and Selection of staff
- Experience of supervising staff
Knowledge
Essential
- Understanding of confidentiality and data protection
- Understanding of customer service
- Sound knowledge of office / administration procedures
- Good working knowledge of Microsoft Office packages
Desirable
- Knowledge of the Trust including awareness of information systems
- Awareness of NHS targets and Trust priorities
- Knowledge of Medical / Scientific Terminology
Skills
Essential
- Ability to work as part of a team
- Excellent communication skills including telephone, email and face to face
- Ability to develop templates for reports and quality activities
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Ability to use own initiative and work autonomously
- Ability to allocate and monitor work of others
- Ability to demonstrate leadership skills
- Accurate and speedy typing and key board skills
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
- Ability to touch type
- Ability to work with budgets
- Ability to requisition general stock
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
- Ability to undertaken manual handling activities associated with the organisation of equipment calibrations and audit activities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).