Job summary
We are seeking to appoint a highly motivated, dynamic well organised and enthusiastic candidate to the role of AMD Coordinator within the Ophthalmology department to give a high level of patient service.
You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role.
Main duties of the job
The Role of the AMD Coordinator is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Age Related Macular Degeneration Service. This includes managing the clinics on the trust system, booking clinic appointments & Therapeutic appointments within a defined timescale, Secretarial duties, including the creation and sending of letters, line management of the AMD Referrals Coordinator and liaising with the clinical team to ensure a smooth and safe patient experience.
Supporting the Medical Retina team in managing the Therapeutics patients and liaising with the coordinators to ensure patients are booked and managed within a timely manner.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on the 29th September 2024.
Interviews are due to be held on the 9th October 2024.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on the 29th September 2024.
Interviews are due to be held on the 9th October 2024.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- GCSE or equivalent Maths and English
Desirable
- Administrative or Customer Service qualification
Experience
Essential
- Extensive Administrative experience
- Reception experience which demonstrates experience of dealing with general public both on telephone and in person in a busy environment
- Significant customer service experience within an NHS environment
Desirable
- Working within a multidisciplinary team.
- Supervisory experience.
Knowledge
Essential
- Well-developed interpersonal skills with ability to negotiate and communicate effectively with people at all levels
- Ability to influence others positively and act as a role model within a small team
- Good computer skills in particular MS Office / Microsoft Outlook
- Good time management and organisational skills to meet tight deadlines and work effectively under pressure
- Maintain a calm and professional manner when dealing with challenging people and distressed patients
- Ability to prioritise own workload and help others to prioritise
- Demonstrate attention to detail
Desirable
- oKnowledge of Trust information systems
Skills
Essential
- Well-developed interpersonal skills with ability to negotiate and communicate effectively with people at all levels.
- Ability to influence others positively and act as a role model within a small team.
- Good computer skills in particular MS office/Microsoft outlook.
- Good time management and organisational skills to meet tight deadlines and work effectively under pressure.
- Maintain a calm and professional manner when dealing with challenging people and distressed patients.
- Ability to prioritise own workload and help others to prioritise.
- Demonstrate attention to detail.
Desirable
- Use of Epic or other computerised hospital databases.
Aditional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
- Demonstrate adaptability.
- Willingness to learn and develop.
- Undertake professional development and encourage others.
- Professional manner and smart appearance.
Person Specification
Qualifications
Essential
- GCSE or equivalent Maths and English
Desirable
- Administrative or Customer Service qualification
Experience
Essential
- Extensive Administrative experience
- Reception experience which demonstrates experience of dealing with general public both on telephone and in person in a busy environment
- Significant customer service experience within an NHS environment
Desirable
- Working within a multidisciplinary team.
- Supervisory experience.
Knowledge
Essential
- Well-developed interpersonal skills with ability to negotiate and communicate effectively with people at all levels
- Ability to influence others positively and act as a role model within a small team
- Good computer skills in particular MS Office / Microsoft Outlook
- Good time management and organisational skills to meet tight deadlines and work effectively under pressure
- Maintain a calm and professional manner when dealing with challenging people and distressed patients
- Ability to prioritise own workload and help others to prioritise
- Demonstrate attention to detail
Desirable
- oKnowledge of Trust information systems
Skills
Essential
- Well-developed interpersonal skills with ability to negotiate and communicate effectively with people at all levels.
- Ability to influence others positively and act as a role model within a small team.
- Good computer skills in particular MS office/Microsoft outlook.
- Good time management and organisational skills to meet tight deadlines and work effectively under pressure.
- Maintain a calm and professional manner when dealing with challenging people and distressed patients.
- Ability to prioritise own workload and help others to prioritise.
- Demonstrate attention to detail.
Desirable
- Use of Epic or other computerised hospital databases.
Aditional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
- Demonstrate adaptability.
- Willingness to learn and develop.
- Undertake professional development and encourage others.
- Professional manner and smart appearance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).