Job summary
Cambridge IVF is not just another fertility clinic. We are an assisted conception unit, backed by some of the world's most advanced medical research and offering a unique journey for each family in our care.
We are looking for a well-organised and enthusiastic individual to join our administration team. The role provides an exciting opportunity to assist in the management of the administration team and provide a key role in the management of the outpatient service. You must be able to work both independently and within the team, liaise with patients and staff at all levels in a confident manner and be willing to learn.
Main duties of the job
The post holder will provide line management for the fertility administration team at Cambridge IVF and coordinate the outpatient services. You will work as part of a wider multi-disciplinary team to ensure the effective running of the service including call handling, appointments and follow-ups, collecting and analysing data, etc.
We are looking for someone who has the ability to work well under pressure, be organised and has excellent communication skills.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 22nd August 2024
Interviews are due to be held on 5th September 2024
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 22nd August 2024
Interviews are due to be held on 5th September 2024
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to degree level or NVQ level 4 or equivalent
- Customer Service/ Business Admin /ITQ or equivalent professional experience
Desirable
- Team leader/management qualification
Experience
Essential
- Experience of managing staff/a busy clerical/office environment or reception service or project
- Complex administrative experience
- Prioritising, planning and organising own and others tasks
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
Desirable
- Previous experience of working in NHS
- Previous experience of working with medical records
- Recruitment and Selection of staff
- Performance management of staff
Knowledge
Essential
- Confidentiality and data protection processes and procedures
- Customer service
- Good working knowledge of office procedures and all Microsoft office packages
- Awareness of NHS targets and Trust priorities
- Awareness of anti-discriminatory issues
Desirable
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
Skills
Essential
- Ability to manage/work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to organise and manage own time and others to keep to schedule and deadlines
- Ability to manage projects
- Ability to use own initiative and work autonomously
- Leadership skills
- Excellent IT skills - ability to use Microsoft office applications including spread sheets and email
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
- Ability to work with budgets
- Ability to analyse and present complex data
Additional Requirements
Essential
- Ability to work flexibly in a calm manner
- Willingness to learn
- Ability to work on own initiative
- Reliable and motivated
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Person Specification
Qualifications
Essential
- Educated to degree level or NVQ level 4 or equivalent
- Customer Service/ Business Admin /ITQ or equivalent professional experience
Desirable
- Team leader/management qualification
Experience
Essential
- Experience of managing staff/a busy clerical/office environment or reception service or project
- Complex administrative experience
- Prioritising, planning and organising own and others tasks
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
Desirable
- Previous experience of working in NHS
- Previous experience of working with medical records
- Recruitment and Selection of staff
- Performance management of staff
Knowledge
Essential
- Confidentiality and data protection processes and procedures
- Customer service
- Good working knowledge of office procedures and all Microsoft office packages
- Awareness of NHS targets and Trust priorities
- Awareness of anti-discriminatory issues
Desirable
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
Skills
Essential
- Ability to manage/work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to organise and manage own time and others to keep to schedule and deadlines
- Ability to manage projects
- Ability to use own initiative and work autonomously
- Leadership skills
- Excellent IT skills - ability to use Microsoft office applications including spread sheets and email
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
- Ability to work with budgets
- Ability to analyse and present complex data
Additional Requirements
Essential
- Ability to work flexibly in a calm manner
- Willingness to learn
- Ability to work on own initiative
- Reliable and motivated
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division E
Kefford Hosue
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)