Job summary
To deliver and maintain a professional reception/administration service to the Outpatient Department and to all users including patients, relatives and colleagues.
Provide a friendly and helpful front of house reception service by greeting and assisting patients, relatives and staff, responding to queries and referring to other members of staff where appropriate
Provide a high standard of general administrative support within Outpatient clinics
Answer general outpatient queries or refer to appropriate team or manager where appropriate
Main duties of the job
Ensure the active and effective use of the electronic EPIC hospital system, following the operational procedures laid down by the department.
Input information on Trust systems, ensuring actions are undertaken in 'real time' and all post-clinic administration is completed within 24 hours
Fully understand coding and the need to provide accurate coding information and the implications of not doing so
Organise outpatient appointments from orders on Work Queue's and book transport in a professional and timely manner
Cancel and amend appointments as appropriate in accordance with approved guidelines
Manage the booking of complex appointments and use own judgement as to when to escalate capacity issue
Understand Trust and Government targets relating to Outpatients relating to the patient pathway and associated appointments e.g. cancer and 18 week targets
Ensure the Outpatient clinic area presents a clean, tidy, efficient and professional image at all time
Induct and train new members of staff in all aspects of Outpatient clinic processes and duties
Follow protocol in relation to patients who fail to attend with regards to rebooking
Maintain the required levels of stationary for the clinic
Work flexibly to provide cover for colleagues across the Outpatient department as required
Fully engage in departmental meetings/ briefing, ensuring to provide relevant feedback to team members
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 12-Aug-2024.
Interviews are due to be held on 23-Aug-2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 12-Aug-2024.
Interviews are due to be held on 23-Aug-2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Numerate and literate
- Educated GCSE level or equivalent
Experience
Essential
- Planning and organising straight forward tasks
- Working within agreed guidelines to set timescales
Desirable
- Basic admin experience
- Experience of customer service dealing with the public
- Previous experience of working in the NHS
- Experience of call handling
Knowledge
Essential
- Understanding of confidentiality
Desirable
- Basic knowledge of the Trust
Skills
Essential
- Ability to work as part of a team and build working relationships
- Good communication skills including telephone, email and face to face
- Ability to follow processes and procedures
- Ability to manage time working to schedules and timescales
- Basic IT skills- ability to use Microsoft Office and Outlook
- Good organisational skills
- Willing to take on/learn new skills
- Ability to show attention to detail
- Ability to work under pressure
Desirable
- Ability to handle challenging/difficult situations
- Ability to multi-task and problem solve
Additional requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Numerate and literate
- Educated GCSE level or equivalent
Experience
Essential
- Planning and organising straight forward tasks
- Working within agreed guidelines to set timescales
Desirable
- Basic admin experience
- Experience of customer service dealing with the public
- Previous experience of working in the NHS
- Experience of call handling
Knowledge
Essential
- Understanding of confidentiality
Desirable
- Basic knowledge of the Trust
Skills
Essential
- Ability to work as part of a team and build working relationships
- Good communication skills including telephone, email and face to face
- Ability to follow processes and procedures
- Ability to manage time working to schedules and timescales
- Basic IT skills- ability to use Microsoft Office and Outlook
- Good organisational skills
- Willing to take on/learn new skills
- Ability to show attention to detail
- Ability to work under pressure
Desirable
- Ability to handle challenging/difficult situations
- Ability to multi-task and problem solve
Additional requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).