Job summary
Would you like to be paid while you develop your administration skills and gain a qualification whilst working in an NHS setting? If so, this might be just what you are looking for!
We are delighted to offer 3 apprenticeships for Apprentice Receptionist Administrators in 3 areas of our Imaging Department - PET CT, X-Ray and Ultrasound. These departments form part of the Radiology Imaging division of the hospital which provides a diagnostic, interventional and therapeutic service for patients in the East of England region. The various imaging techniques within the division are used help to diagnose and treat diseases in the body.
Main duties of the job
As anApprentice Receptionist Administrator, you will be providing administration support within the PET CT, X-Ray and UltrasoundDepartments with duties which include meeting, greeting and registering new patients, booking appointments, maintaining medical records, communicating with internal and external colleagues and patients via email, telephone and face to face and completing general administration tasks. The ideal candidate will be highly motivated and enthusiastic with strong organisational skills and have a desire to deliver excellent customer service within their role.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
The contract length is for18 monthsand the apprenticeship salary on commencement is£14,400; after 12 months in post this will increase to the National Minimum Wage (depending upon your age). The Trust is proud of its values ofTogether Safe, Kind and Excellentand looks to provide its staff with support, training and progression opportunities; towards the end of your apprenticeship contract you will be supported by the Apprenticeship Team to apply for permanent employment. We have a high percentage of previous apprentices who have successfully gained further employment within the Trust with opportunities to gain higher qualifications.
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification. You will study anIntermediate Customer Service/Business Admin Apprenticeship. It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to have minimumGCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English. You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team. You will receive support to gain a wide range of experience and skills, supervision and mentoring.
There is no upper age limit on joining us as an apprentice. However, please note thatthe post holder for PET-CT must be aged 18+ due to Health & Safety age restrictions in the department.
We also have apprenticeships in nursing which are subject to different terms. For more information on the Nursing Apprenticeship scheme please check our websitehttp://bit.ly/3Akstsm
NB: Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 28th July 2024
Interviews are due to be held on 8th August 2024
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
The contract length is for18 monthsand the apprenticeship salary on commencement is£14,400; after 12 months in post this will increase to the National Minimum Wage (depending upon your age). The Trust is proud of its values ofTogether Safe, Kind and Excellentand looks to provide its staff with support, training and progression opportunities; towards the end of your apprenticeship contract you will be supported by the Apprenticeship Team to apply for permanent employment. We have a high percentage of previous apprentices who have successfully gained further employment within the Trust with opportunities to gain higher qualifications.
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification. You will study anIntermediate Customer Service/Business Admin Apprenticeship. It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to have minimumGCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English. You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team. You will receive support to gain a wide range of experience and skills, supervision and mentoring.
There is no upper age limit on joining us as an apprentice. However, please note thatthe post holder for PET-CT must be aged 18+ due to Health & Safety age restrictions in the department.
We also have apprenticeships in nursing which are subject to different terms. For more information on the Nursing Apprenticeship scheme please check our websitehttp://bit.ly/3Akstsm
NB: Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 28th July 2024
Interviews are due to be held on 8th August 2024
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- English & Maths GCSE at Grade 3/D or above
- Or an equivalent level of Literacy and Numeracy skills (if you do not have any qualifications for literacy or numeracy a test can be taken, so this should not put you off applying)
- Must have been a UK/EU resident for at least 3 years
Desirable
- ICT qualification such as Clait, EDCL etc.
Experience
Essential
- Experience of prioritising own work
- Experience of organisation of work (this can be attained at school, college or through work)
Desirable
- Experience of working (including any work experience, voluntary, weekend, part time work or school associated activities)
Knowledge
Essential
- Ability and desire to develop from the training and coaching provided
- Ability and interest in working in a patient and customer care focused environment
- An understanding of confidentiality
- Ability to work in a flexible manner
Desirable
- Ability to be flexible and adaptable to demands of the job
- Experience of IT software programmes
Skills
Essential
- Ability to communicate effectively both orally and written
- Ability to work accurately
- Ability to show motivation and punctuality
- Ability to meet deadlines and prioritise day to day workloads
Desirable
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - Safe, Kind, Excellent.
- The post holder must be 18+ due to Health & Safety age restrictions in PET CT, MRI & Nuclear Medicine areas
Person Specification
Qualifications
Essential
- English & Maths GCSE at Grade 3/D or above
- Or an equivalent level of Literacy and Numeracy skills (if you do not have any qualifications for literacy or numeracy a test can be taken, so this should not put you off applying)
- Must have been a UK/EU resident for at least 3 years
Desirable
- ICT qualification such as Clait, EDCL etc.
Experience
Essential
- Experience of prioritising own work
- Experience of organisation of work (this can be attained at school, college or through work)
Desirable
- Experience of working (including any work experience, voluntary, weekend, part time work or school associated activities)
Knowledge
Essential
- Ability and desire to develop from the training and coaching provided
- Ability and interest in working in a patient and customer care focused environment
- An understanding of confidentiality
- Ability to work in a flexible manner
Desirable
- Ability to be flexible and adaptable to demands of the job
- Experience of IT software programmes
Skills
Essential
- Ability to communicate effectively both orally and written
- Ability to work accurately
- Ability to show motivation and punctuality
- Ability to meet deadlines and prioritise day to day workloads
Desirable
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - Safe, Kind, Excellent.
- The post holder must be 18+ due to Health & Safety age restrictions in PET CT, MRI & Nuclear Medicine areas
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).