Job summary
We are looking for a strong, confident and motivated leader to join the CUH Cancer Support Service Navigator Team. We are a friendly and passionate team aiming to improve services for people affected by cancer.
Are you an experienced manager or leader? Do you like problem solving and multi tasking?
This role will manage a team of Cancer Navigators and be responsible for overseeing the day to day operations of patient support through holistic needs assessments. You must be confident in your leadership style and able to deal with issues quickly.
This is a patient facing role, so customer or patient experience is essential and knowledge of the impact of cancer advantageous.
The Cancer Support service is a large multi skilled team consisting of Cancer Navigators, Cancer Support Advisors and Project Managers.
We strongly advised interested applicants to contact the service prior to interview for more information about the role and team. We have two Lead Navigators already in post who would be happy to discuss the role further.
Main duties of the job
You will be responsible for the management of the Cancer Support Service Navigators and will also manage holistic needs assessments with patients.
You will support the Macmillan CUH Cancer Support Service Team to implement the Survivorship Initiative including Personalised Care (Formally known as Macmillan Recovery package).
Assisting the Macmillan CUH Cancer Support Service Team and healthcare professionals to implement Holistic Needs Assessment and End of Treatment Summaries.
The Lead Cancer Navigator will also support people to navigate the complex health and social care system.
Acting as a main point of contact for patients, carers and wider healthcare teams for the own site ensuring the joining up of services, coordination, information and communication between all creates a seamless experience of care.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 9th June 2024.
Interviews are due to be held on the 26th June 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 9th June 2024.
Interviews are due to be held on the 26th June 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to degree level or NVQ level 4 or equivalent with knowledge of Health & Social Care.
- Evidence of continuous professional development.
Desirable
- Coaching qualification.
- Foundation Degree/Post Graduate Diploma.
- Team leader/management qualification.
Experience
Essential
- Extensive patient or public facing experience.
- Prioritising, planning and organising own tasks to meet competing deadlines.
- Experience of working as part of a team and individually.
- Experience of working within guidelines, policies and protocols.
- Experience of dealing with difficult situations and confrontations with both colleagues and service users.
- Proven experience in data entry and associated documentation.
- Experience of IT packages - Microsoft office and IT equipment e.g. Zoom, Starleaf, Teams, Ipads and tablets.
- Insight into cancer and related issues.
- Experience of managing/supervising staff.
Desirable
- Knowledge/experience of Audit.
- Experience of culture change projects.
- Experience of project administration, NHS or public sector experience.
- Recruitment and Selection of staff.
- Performance management of staff.
Knowledge
Essential
- Use own initiative, recognising when to escalate concerns to a senior member of staff.
- Experience in or a good understanding of health and social care services and pathways.
- Demonstrate awareness of the needs of people affected by cancer.
- Understanding of the anxiety and distress of some patients and relatives.
- Confidentiality and data protection processes and procedures.
- Knowledge of the Personalised Care Agenda.
Desirable
- Knowledge of relevant cancer treatments, interventions and terminology.
- Awareness of national and local cancer guidance, including the living with and beyond cancer agenda.
- Knowledge of cancer information and services.
Skills
Essential
- Excellent interpersonal and communication skills including telephone, email, face to face with both staff and patients.
- Ability to organise and manage own time and others to keep to schedule and deadlines.
- Ability to adapt to change and problem solve using own initiative.
- Ability to work under pressure.
- Ability to adapt to change.
- Ability to store and safeguard confidential documents.
- Flexible in approach to work and the changing needs of the service.
- Ability to prioritise own workload and occasionally the work of others.
- Ability to meet deadlines.
- Ability to work as part of a multidisciplinary team.
- Ability to use own initiative and work autonomously.
- Leadership skills.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to analyse and present complex data.
Desirable
- Knowledge of online communication platforms.
- Ability to adapt to change.
- Ability to manage projects.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
- Flexibility for patient service cover. Some evening and weekend work may be required to deliver events and accommodate department desk space.
- Ability or willingness to learn how to utilise online working platforms.
Person Specification
Qualifications
Essential
- Educated to degree level or NVQ level 4 or equivalent with knowledge of Health & Social Care.
- Evidence of continuous professional development.
Desirable
- Coaching qualification.
- Foundation Degree/Post Graduate Diploma.
- Team leader/management qualification.
Experience
Essential
- Extensive patient or public facing experience.
- Prioritising, planning and organising own tasks to meet competing deadlines.
- Experience of working as part of a team and individually.
- Experience of working within guidelines, policies and protocols.
- Experience of dealing with difficult situations and confrontations with both colleagues and service users.
- Proven experience in data entry and associated documentation.
- Experience of IT packages - Microsoft office and IT equipment e.g. Zoom, Starleaf, Teams, Ipads and tablets.
- Insight into cancer and related issues.
- Experience of managing/supervising staff.
Desirable
- Knowledge/experience of Audit.
- Experience of culture change projects.
- Experience of project administration, NHS or public sector experience.
- Recruitment and Selection of staff.
- Performance management of staff.
Knowledge
Essential
- Use own initiative, recognising when to escalate concerns to a senior member of staff.
- Experience in or a good understanding of health and social care services and pathways.
- Demonstrate awareness of the needs of people affected by cancer.
- Understanding of the anxiety and distress of some patients and relatives.
- Confidentiality and data protection processes and procedures.
- Knowledge of the Personalised Care Agenda.
Desirable
- Knowledge of relevant cancer treatments, interventions and terminology.
- Awareness of national and local cancer guidance, including the living with and beyond cancer agenda.
- Knowledge of cancer information and services.
Skills
Essential
- Excellent interpersonal and communication skills including telephone, email, face to face with both staff and patients.
- Ability to organise and manage own time and others to keep to schedule and deadlines.
- Ability to adapt to change and problem solve using own initiative.
- Ability to work under pressure.
- Ability to adapt to change.
- Ability to store and safeguard confidential documents.
- Flexible in approach to work and the changing needs of the service.
- Ability to prioritise own workload and occasionally the work of others.
- Ability to meet deadlines.
- Ability to work as part of a multidisciplinary team.
- Ability to use own initiative and work autonomously.
- Leadership skills.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to analyse and present complex data.
Desirable
- Knowledge of online communication platforms.
- Ability to adapt to change.
- Ability to manage projects.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
- Flexibility for patient service cover. Some evening and weekend work may be required to deliver events and accommodate department desk space.
- Ability or willingness to learn how to utilise online working platforms.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).