Job summary
We are delighted to offer a fulltime opportunity for a Work Experience Administrator in our team.
This post will support the team with promoting career routes in the NHS, and other widening participation activities such as work shadowing placements for sixth form and school students, assist with insight programmes and apprenticeships at Cambridge University Hospitals. You will be joining a busy team providing assistance to the facilitation of the above and collecting data.
Onsite working with an 8am start is essential for the role, although there is opportunity for some home working on occasions with a Monday to Friday working pattern. There is opportunity for very occasional attendance at evening and Saturday careers events, and time in lieu will be offered to compensate. For this reason a valid driving license is a bonus to help to get to events, but not an essential criteria for the role.
Main duties of the job
As the Work Experience Administrator, you will collate and record data on widening participation programmes for national reporting purposes.
A major part of the role will be to work closely with CUH staff to help identify placements for sixth form students requiring work experience and administer all related paperwork for this. You will also be required to liaise with healthcare professionals to organise their involvement with promoting careers in the NHS to schools and colleges and other target groups. Occasionally you may be involved in promoting NHS careers and offering advice and guidance to students. Working as part of a busy fast-paced team, you are required to be an accurate administrator with excellent attention to detail. Good organisational skills, along with the ability to manage and prioritise a busy workload is necessary.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual with a passion for communicating with school students who wish to pursue a career within the NHS and gain exposure to a wide range of tasks and departments liaising with colleagues.
About us
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 19th February 2024.
Interviews are due to be held on 6th March 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 19th February 2024.
Interviews are due to be held on 6th March 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifictaions
Essential
- Educated to GCSE level including maths and English or equivalent
- NVQ level 2 Customer Service/ Business
- Admin /ITQ or equivalent experience
Experience
Essential
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Experience of customer service or dealing with the public both face to face & by phone
- Data entry in excel spreadsheets.
- Experience of Microsoft Office; Excel, Word, Outlook and Powerpoint.
Desirable
- Previous experience of working in the NHS
- Experience of call handling
- Experience of dealing with difficult situations
Knowledge
Essential
- Understanding of confidentiality and data protection
- Understanding of what makes good customer service
Desirable
- Knowledge of the Trust including awareness of the Trust's priorities
Skills
Essential
- Ability to work as part of a team
- Good communication skills including telephone, email and face to face
- Ability to follow processes and procedures
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Accurate and speedy typing and key board skills
- Good organisational skills
- Ability to meet deadlines
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Additional Requirements
Essential
- oThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Person Specification
Qualifictaions
Essential
- Educated to GCSE level including maths and English or equivalent
- NVQ level 2 Customer Service/ Business
- Admin /ITQ or equivalent experience
Experience
Essential
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Experience of customer service or dealing with the public both face to face & by phone
- Data entry in excel spreadsheets.
- Experience of Microsoft Office; Excel, Word, Outlook and Powerpoint.
Desirable
- Previous experience of working in the NHS
- Experience of call handling
- Experience of dealing with difficult situations
Knowledge
Essential
- Understanding of confidentiality and data protection
- Understanding of what makes good customer service
Desirable
- Knowledge of the Trust including awareness of the Trust's priorities
Skills
Essential
- Ability to work as part of a team
- Good communication skills including telephone, email and face to face
- Ability to follow processes and procedures
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Accurate and speedy typing and key board skills
- Good organisational skills
- Ability to meet deadlines
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Additional Requirements
Essential
- oThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)