Job summary
To provide a comprehensive administrator and customer service experience for the E-Rostering Team. This role will include different admin tasks, project work or assistance. To ensure when working on the e-roster system, records are changed or update accurately and according to the staff rostering policy. To effectively work independently and with the rest of the rostering team to ensure systems are updated and workloads are completed.
Main duties of the job
Working collaboratively with our local e-rostering stakeholders and if required liaise with RLDatix (Optima Healthroster) on projects or updates on the system.
Prioritise, plan and organise own tasks and workload.
Establish and maintain effective communication channels with all relevant parties.
Be able to work alongside a team and independently when required.
Be the first point of contact on the service desk, dealing with different customer queries or questions.
Being able to work with tight deadlines and other teams across the trust on roster based queries or projects.
Confidently escalate tasks or queries to peers or other team members.
Being able to use problem solving skills upon queries or tasks that require attention.
Proactively engage with services users or Bank workers to address enquiries either face to face, via telephone or email.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 8th February 2024.
Interviews are due to be held on the 15th February 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 8th February 2024.
Interviews are due to be held on the 15th February 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- NVQ level 4 or NVQ Level 3 plus experience in Customer Service or Business Administration.
Experience
Essential
- Experience in a customer focused role.
- Experience of prioritising, planning and organising own tasks and workload to meet tight deadlines.
- Experience in using Microsoft Packages.
- Experience of routine office procedures.
- Experience of internal and external communications.
- Using data to inform decision making.
Desirable
- Previous experience of working in a health/NHS environment.
- Experience of researching best practice.
- Experience of administration.
- Experience of introducing new systems into the workplace or improving existing systems.
- Experience of maintaining and developing Website/Intranet.
- Experience of using or updating e-roster system.
Knowledge
Essential
- Knowledge of confidentiality and data protection.
- Intermediate knowledge and experience of using IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
Desirable
- Knowledge of the NHS.
- Understanding of contract hours (full time and part time).
- Knowledge of annual leave and bank holiday entitlements.
Skills
Essential
- The ability to communicate and interact with all levels of staff in a confident manner.
- Ability to work independently and autonomously and respond confidently to a wide-range of queries.
- Ability to work to deadlines and pay attention to detail.
- Ability to manage workload and meet tight deadlines.
- Ability to review own working practice and identify and implement improvement.
- Excellent customer care skills.
- Confident and able user of Microsoft platforms.
- Excellent organisational skills and attention to detail.
Desirable
- Knowledge of working or managing an email inbox.
- Adapt and assist in preparation for system downtimes.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- NVQ level 4 or NVQ Level 3 plus experience in Customer Service or Business Administration.
Experience
Essential
- Experience in a customer focused role.
- Experience of prioritising, planning and organising own tasks and workload to meet tight deadlines.
- Experience in using Microsoft Packages.
- Experience of routine office procedures.
- Experience of internal and external communications.
- Using data to inform decision making.
Desirable
- Previous experience of working in a health/NHS environment.
- Experience of researching best practice.
- Experience of administration.
- Experience of introducing new systems into the workplace or improving existing systems.
- Experience of maintaining and developing Website/Intranet.
- Experience of using or updating e-roster system.
Knowledge
Essential
- Knowledge of confidentiality and data protection.
- Intermediate knowledge and experience of using IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
Desirable
- Knowledge of the NHS.
- Understanding of contract hours (full time and part time).
- Knowledge of annual leave and bank holiday entitlements.
Skills
Essential
- The ability to communicate and interact with all levels of staff in a confident manner.
- Ability to work independently and autonomously and respond confidently to a wide-range of queries.
- Ability to work to deadlines and pay attention to detail.
- Ability to manage workload and meet tight deadlines.
- Ability to review own working practice and identify and implement improvement.
- Excellent customer care skills.
- Confident and able user of Microsoft platforms.
- Excellent organisational skills and attention to detail.
Desirable
- Knowledge of working or managing an email inbox.
- Adapt and assist in preparation for system downtimes.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)