Job summary
We're looking for an experienced communicator with a passion for internal communications.
You will be responsible for the long term planning and daily management of our core internal communications channels and resources; Connect (intranet), CUH bulletin and staff Facebook group.
Main duties of the job
Produce a high quality internal digital newsletter.
Manage the CUH intranet - ensuring it provides relevant and timely information for staff.
Manage the Staff Facebook group community.
Advise on appropriate content and channels based on audience insight and Trust/Communications priorities.
Review processes and procedures and make recommendations for service improvements.
Analyse data and provide recommendations for service improvements.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 4th December 2023.
Interviews are due to be held on the 14th December 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 4th December 2023.
Interviews are due to be held on the 14th December 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to degree level or having gained equivalent relevant experience and/or equivalent level of skills or experience plus training and/or experience in the communications field to degree-level equivalent.
- Evidence of continuous professional development.
Desirable
- Either an under-graduate or post-graduate qualification in communications, journalism, marketing, public relations or related field.
- Member of the Chartered Institute of Marketing or Public Relations.
- A post-graduate period of training in internal communications.
Experience
Essential
- Substantive experience of developing and editing content for websites, intranets, newsletters and other digital channels.
- Substantive experience of working within style and corporate identity guidelines.
- Substantive experience of producing internal communications content.
- Demonstrable experience of working on successful internal and/or external campaigns and projects linked to an organisation's strategic aims and priorities.
- Substantive experience of working with a wide range of people, from different backgrounds, of varying seniority - advising and influencing on communications content and channels.
- Experience of managing and influencing stakeholders of varying levels of seniority.
- Substantive experience of using website content management systems.
- Experience of managing third party suppliers to deliver on time and on budget.
Desirable
- Experience of developing internal communications channels for hard to reach audiences.
Knowledge
Essential
- Knowledge and understanding of health policies and the wider context in which the Trust operates.
- Understanding of best practice with respect to implementing corporate identity guidelines and style guides in a complex organisation.
- Knowledge of the techniques of stakeholder mapping, measurement and evaluation.
- Knowledge and understanding of how messages land with different audiences and all levels of staff, and how to adjust approach accordingly.
- The ability to take complex information and make it easy to understand, and accessible, for our audiences - this might be presented in a variety of ways; written copy, reports, presentations or infographics.
- Judgement and influencing skills to ensure messages land well with audiences.
Skills
Essential
- Excellent writing and keyboard skills with significant experience of drafting copy for a range of audiences.
- Ability to process information in different formats (documents, publications, presentations) and interpret to the most appropriate format for internal communications, depending on audience.
- The ability to communicate clearly and effectively to an excellent standard, whether orally or in writing.
- A key eye for detail and excellent proof reading skills.
- The ability to prioritise own work effectively and deal with conflicting demands.
- The ability to develop strong interpersonal relationships and work with a range of individuals to motivate and inspire confidence and trust, including influencing and negotiating with senior leaders.
- The ability to identify the target audience for any given communication, understand their needs, adapt writing.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Educated to degree level or having gained equivalent relevant experience and/or equivalent level of skills or experience plus training and/or experience in the communications field to degree-level equivalent.
- Evidence of continuous professional development.
Desirable
- Either an under-graduate or post-graduate qualification in communications, journalism, marketing, public relations or related field.
- Member of the Chartered Institute of Marketing or Public Relations.
- A post-graduate period of training in internal communications.
Experience
Essential
- Substantive experience of developing and editing content for websites, intranets, newsletters and other digital channels.
- Substantive experience of working within style and corporate identity guidelines.
- Substantive experience of producing internal communications content.
- Demonstrable experience of working on successful internal and/or external campaigns and projects linked to an organisation's strategic aims and priorities.
- Substantive experience of working with a wide range of people, from different backgrounds, of varying seniority - advising and influencing on communications content and channels.
- Experience of managing and influencing stakeholders of varying levels of seniority.
- Substantive experience of using website content management systems.
- Experience of managing third party suppliers to deliver on time and on budget.
Desirable
- Experience of developing internal communications channels for hard to reach audiences.
Knowledge
Essential
- Knowledge and understanding of health policies and the wider context in which the Trust operates.
- Understanding of best practice with respect to implementing corporate identity guidelines and style guides in a complex organisation.
- Knowledge of the techniques of stakeholder mapping, measurement and evaluation.
- Knowledge and understanding of how messages land with different audiences and all levels of staff, and how to adjust approach accordingly.
- The ability to take complex information and make it easy to understand, and accessible, for our audiences - this might be presented in a variety of ways; written copy, reports, presentations or infographics.
- Judgement and influencing skills to ensure messages land well with audiences.
Skills
Essential
- Excellent writing and keyboard skills with significant experience of drafting copy for a range of audiences.
- Ability to process information in different formats (documents, publications, presentations) and interpret to the most appropriate format for internal communications, depending on audience.
- The ability to communicate clearly and effectively to an excellent standard, whether orally or in writing.
- A key eye for detail and excellent proof reading skills.
- The ability to prioritise own work effectively and deal with conflicting demands.
- The ability to develop strong interpersonal relationships and work with a range of individuals to motivate and inspire confidence and trust, including influencing and negotiating with senior leaders.
- The ability to identify the target audience for any given communication, understand their needs, adapt writing.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)