Job summary
We are looking for an Elective Access Support Officer to join our team.
Your role will be responsible for the delivery of reports for end users on a day to day basis in particular reference to the waiting list validation program using Envoy.
You will support performance delivery against all national elective access standards across all divisions and support the Head of Elective Access in optimising existing reports as well as creating new ones.
You will provide expertise to work closely with Directorates and Divisions in the delivery of the waiting list validation programme helping to ensure teams deliver the necessary detail at a time of significant pressure and challenge.
You will work closely with staff across the Trust building relationships providing collaborative working.
Main duties of the job
To ensure all patients requiring access to outpatient appointments, diagnostics and elective inpatient or day-case treatment are managed equitably and consistently, in line with national waiting time standards and the NHS Constitution.
Lead on the delivery of the Waiting List Validation Program supporting the National timings for validation (NHS England).
To monitor divisional progress against the Waiting List Validation program.
To ensure that all opportunities are taken to continually improve the ways in which the systems are used within and beyond the directorate and develop pathways as necessary, liaising with managers both within and outside of the directorate.
Work with the Head of Information Management to identify appropriate solutions for various reporting needs for the Waiting List Validation Program.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 17th September 2023.
Interviews are due to be held on the 25th September 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 17th September 2023.
Interviews are due to be held on the 25th September 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent knowledge gained through experience.
- Portfolio evidence of continuous personal and management development.
- Management / leadership qualification or experience.
Desirable
- Elective care Essentials training NHSI.
- Evidence of leadership training.
Experience
Essential
- Proven experience of operational management in a clinical service that includes elective pathways.
- Working with and delivering on challenging performance targets.
- Analysis of performance data and metrics for improvement.
Desirable
- Background in managing and improving elective pathways in a large Acute Trust.
Knowledge
Essential
- Knowledge base of NHS Elective Access Standards and all related national rule sets.
- Working knowledge of hospital based IT systems.
- Knowledge of NHS Trust performance and management frameworks.
- Knowledge of health and social care priorities and policy direction.
- Understanding of governance and the issue involved.
- Understanding of importance of data quality within the NHS environment.
Desirable
- Knowledge of the Trust and strategic priorities.
- Specific knowledge of EPIC Electronic Patient Record and admin pathway management.
- Knowledge of LUNA metrics.
Skills
Essential
- IT and keyboard skills that support the effective analysis of data and production of reports.
- Ability to use quantitative and qualitative information to support improvement.
- Ability to influence staff whilst behaving confidently and assertively.
- Ability to motivate staff.
- Ability to respond to changing demands.
- Excellent written and verbal communication skills.
- Ability to work on own initiative and confident to interact with all grades of staff.
Desirable
- Knowledge of EPIC Electronic Patient Record.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent knowledge gained through experience.
- Portfolio evidence of continuous personal and management development.
- Management / leadership qualification or experience.
Desirable
- Elective care Essentials training NHSI.
- Evidence of leadership training.
Experience
Essential
- Proven experience of operational management in a clinical service that includes elective pathways.
- Working with and delivering on challenging performance targets.
- Analysis of performance data and metrics for improvement.
Desirable
- Background in managing and improving elective pathways in a large Acute Trust.
Knowledge
Essential
- Knowledge base of NHS Elective Access Standards and all related national rule sets.
- Working knowledge of hospital based IT systems.
- Knowledge of NHS Trust performance and management frameworks.
- Knowledge of health and social care priorities and policy direction.
- Understanding of governance and the issue involved.
- Understanding of importance of data quality within the NHS environment.
Desirable
- Knowledge of the Trust and strategic priorities.
- Specific knowledge of EPIC Electronic Patient Record and admin pathway management.
- Knowledge of LUNA metrics.
Skills
Essential
- IT and keyboard skills that support the effective analysis of data and production of reports.
- Ability to use quantitative and qualitative information to support improvement.
- Ability to influence staff whilst behaving confidently and assertively.
- Ability to motivate staff.
- Ability to respond to changing demands.
- Excellent written and verbal communication skills.
- Ability to work on own initiative and confident to interact with all grades of staff.
Desirable
- Knowledge of EPIC Electronic Patient Record.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital - Division Corporate
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)