Job summary
The eHospital training team is responsible for ensuring that all staff at our hospitals' (Addenbrooke's and the Rosie) receive appropriate training and support in the use of our electronic patient record held on Epic.
We are looking to appoint a well organised individual to help provide a professional, efficient and high quality experience to those wishing to book onto Epic training.
The ability to prioritise effectively and to remain calm and focused under pressure is important as the position can be demanding.
Excellent communication and interpersonal skills are a priority as you are responsible for the efficient and accurate booking of new and existing staff within the hospital onto relevant training.
Experience in using Learning Management Systems or DOT would be of benefit but training will be provided.
The current work pattern will be working Monday-Friday.
Main duties of the job
You will support in the planning and organisation of training sessions provided by the eHospital Training team to include booking of rooms and trainers, registering of delegates and after session follow-ups.
You will establish and maintain effective communication channels with all relevant parties in order to be able to communicate complex information to a range of individuals where there may be barriers to understanding.
You will present a professional, friendly and courteous manner to all contacts, both internal and external to help facilitate a good communication network.
Act as point of contact for telephone and email enquiries using initiative to action/ forward or refer as appropriate.
Utilise skills in verbal and written communication to effectively collate, present and distribute information as required within stated timeframes using a range of Microsoft office package.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 28th August 2023.
Interviews are due to be held on the 13th September 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 28th August 2023.
Interviews are due to be held on the 13th September 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to secondary school level or equivalent.
- Educated to NVQ 4 level or equivalent qualification in a relevant subject or significant equivalent proven experience.
Desirable
- I.T packages training course/qualification.
Experience
Essential
- Significant administrative/secretarial experience including initiating and maintaining office systems.
- Previous experience of taking minutes of meetings and transcribing notes accurately and efficiently.
- Demonstrable experience in dealing with difficult situations.
- Experience in dealing with sensitive and confidential information appropriately.
Desirable
- Evidence of working in healthcare environment.
Knowledge
Essential
- Understanding of Confidentiality and the Data Protection Act.
- Intermediate knowledge and experience of using IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
- Understanding of Customer Service.
Desirable
- Knowledge of Learning Management Systems and DOT.
Skills
Essential
- Ability to communicate clearly and concisely developing and maintaining good working relationships with team members and staff at all levels.
- Excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to take responsibility for own work, working without direct supervision where appropriate.
- Ability to prioritise workload and demonstrate confidence in making decisions when dealing with competing priorities.
- Ability to demonstrate flexibility according to demands and changing organisational systems.
- Excellent organisational skills and attention to detail.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together-safe, kind, excellent.
- Actively promote and value equality, diversity and inclusion, treating others with dignity and respect.
- Compliance with all Trust policies and procedures.
Person Specification
Qualifications
Essential
- Educated to secondary school level or equivalent.
- Educated to NVQ 4 level or equivalent qualification in a relevant subject or significant equivalent proven experience.
Desirable
- I.T packages training course/qualification.
Experience
Essential
- Significant administrative/secretarial experience including initiating and maintaining office systems.
- Previous experience of taking minutes of meetings and transcribing notes accurately and efficiently.
- Demonstrable experience in dealing with difficult situations.
- Experience in dealing with sensitive and confidential information appropriately.
Desirable
- Evidence of working in healthcare environment.
Knowledge
Essential
- Understanding of Confidentiality and the Data Protection Act.
- Intermediate knowledge and experience of using IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
- Understanding of Customer Service.
Desirable
- Knowledge of Learning Management Systems and DOT.
Skills
Essential
- Ability to communicate clearly and concisely developing and maintaining good working relationships with team members and staff at all levels.
- Excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to take responsibility for own work, working without direct supervision where appropriate.
- Ability to prioritise workload and demonstrate confidence in making decisions when dealing with competing priorities.
- Ability to demonstrate flexibility according to demands and changing organisational systems.
- Excellent organisational skills and attention to detail.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together-safe, kind, excellent.
- Actively promote and value equality, diversity and inclusion, treating others with dignity and respect.
- Compliance with all Trust policies and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital - Corporate
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)