Job summary
We are recruiting for new Community Diagnostic Centre at Wisbech!
Are you passionate about excellent customer service and would you like to make a difference in your local community?
We are opening a new CDC at Wisbech to make it easier for people to access diagnostic services such as CT, X-Ray, MRI, Ultrasound, Echo and Respiratory, and we are looking to recruit enthusiastic and committed individuals to be part of our Admin team!
The aim of the Admin team will be to provide an excellent experience to patients and deliver a professional administration and reception service to modalities within the CDC and to all its users, patients, relatives and colleagues.
As Booking Administrator, you will respond to patient enquiries in an effective and empathetic way, support reception area, assign appointments for all diagnostic modalities and ensure that the bookings are within specified timeframes. You will act as an ambassador for NHS values ensuring exceptional healthcare and customer service.
This is a great opportunity to start your career in the NHS! We have developed an exciting structured admin training programme for our new team.
This is a full time position, 37.5 flexible working hours per week in order to support a service that will eventually run 7 days a week and extended hours 8am-8pm.
If this sounds like the opportunity you have been waiting for please get in touch and complete your application!
Main duties of the job
- You will work as part of a team providing a high quality of service to patients, colleagues and the public.
- You will have responsibility for managing appointments for a range of diagnostic procedures within local and national KPIs as well as cover reception duties.
- You will need to be flexible with a willingness to work some rostered evenings and weekends, have an appreciation of the confidential nature of the work and be able to manage a workload to meet pre-determined targets.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 23-Jul-2023
Interviews are due to be held on 31-Jul-2023
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 23-Jul-2023
Interviews are due to be held on 31-Jul-2023
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- NVQ level 2 Customer Service/Business Admin/ITQ or equivalent
Desirable
- Admin or equivalent experience
Experience
Essential
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Working within guidelines
- Experience of customer service or dealing with the public
- Data entry
- Experience of IT packages - Microsoft Office
Desirable
- Previous experience of working in the NHS
- Previous experience of working within medical records
- Experience of call handling
- Experience of dealing with difficult situations and confrontations
Knowledge
Essential
- Understanding confidentiality and data protection
- Understanding of customer service
Desirable
- Knowledge of Trust information systems
- Knowledge of the Trust including awareness of the Trust's priorities
- Knowledge of medical terminology
Skills
Essential
- Ability to work as part of a team
- Good communication skills including telephone, e-mail and face to face
- Ability to follow processes and procedures
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Keyboard skills
- Good organisational skills
- Ability to meet deadlines
- Willing to take on and learn new skills
- Ability to show attention to detail and accuracy
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
- Ability to adapt to change
- Willingness to learn new skills
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - Safe, Kind, Excellent.
- Shift and weekend working
- The following hazards are associated with this job role: Continuous use of display screen equipment (DSE) on most days
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- NVQ level 2 Customer Service/Business Admin/ITQ or equivalent
Desirable
- Admin or equivalent experience
Experience
Essential
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Working within guidelines
- Experience of customer service or dealing with the public
- Data entry
- Experience of IT packages - Microsoft Office
Desirable
- Previous experience of working in the NHS
- Previous experience of working within medical records
- Experience of call handling
- Experience of dealing with difficult situations and confrontations
Knowledge
Essential
- Understanding confidentiality and data protection
- Understanding of customer service
Desirable
- Knowledge of Trust information systems
- Knowledge of the Trust including awareness of the Trust's priorities
- Knowledge of medical terminology
Skills
Essential
- Ability to work as part of a team
- Good communication skills including telephone, e-mail and face to face
- Ability to follow processes and procedures
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Keyboard skills
- Good organisational skills
- Ability to meet deadlines
- Willing to take on and learn new skills
- Ability to show attention to detail and accuracy
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
- Ability to adapt to change
- Willingness to learn new skills
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - Safe, Kind, Excellent.
- Shift and weekend working
- The following hazards are associated with this job role: Continuous use of display screen equipment (DSE) on most days
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Community Diagnostic Centre at Wisbech Community Diagnostic Centre (North Cambs Hospital)
The Park
Wisbech
PE13 3AB
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)