West Suffolk NHS Foundation Trust

Administrator - Community Paediatric Occupational Therapy

The closing date is 24 April 2026

Job summary

An exciting opportunity has arisen for a B4 Administrator in the Community Occupational Therapy Service Our valued administrators are an integral part of our busy team, providing administrative support to the Paediatric Occupational Therapy service, Service Leads and Team members The postholder will have excellent attention to detail, proficient IT skills and be experienced in providing high quality customer focused support.

Main duties of the job

  • The post holder will manage and provide administrative duties for the Paediatric Occupational Therapy Service.
  • To initiate, co-ordinate and monitor administrative systems in discussion with the Paediatric Occupational Therapy Service Leads.
  • To be responsible for managing day-to-day enquiries that come into the service by written correspondence/face to face and telephone, including verbal complaints.
  • To be responsible for ordering and monitoring resources.
  • To ensure that systems are effective and efficient.
  • To supervise and oversee the work of administrative support regarding work for the Paediatric Occupational Therapy Service.
  • To work independently and often without direct supervision.
  • To coordinate administration arrangements for team meetings for the Paediatric Occupational Therapy Service.
  • To type and distribute minutes and action points from meetings.
  • To establish and maintain office procedures and documentation and to manage the office diary.
  • To maintain staff records including annual leave, sick leave, study leave and inform HR/Payroll as required.
  • To exchange information verbally and to compose written correspondence with patients, carers and staff relating to appointments and clinic details.
  • To utilise a comprehensive range of word-processing, spread sheets and software programmes.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Details

Date posted

10 April 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

179-7880011-I

Job locations

Child Development Centre

Hospital Rd

Bury St Edmunds

IP33 3ND


Job description

Job responsibilities

Job summary:

To provide administrative support to the Paediatric Occupational Therapy service, Service Leads and Team members

Please see attached Job description for a wide description of the role.

Job description

Job responsibilities

Job summary:

To provide administrative support to the Paediatric Occupational Therapy service, Service Leads and Team members

Please see attached Job description for a wide description of the role.

Person Specification

Education & qualifications

Essential

  • NVQ level 3 or equivalent experience in a relevant area of business or administration
  • Microsoft Office skills and accurate keyboard skills.
  • Experience or qualifications in using Microsoft Word, Excel, PowerPoint.

Experience & Knowledge

Essential

  • Good working knowledge of general office practices and procedures.
  • Administrative experience.
  • Ability to prioritise own workload.
  • Good presentation skills both verbal and written.
  • Good working knowledge of general office practices and procedures.

Desirable

  • Previous NHS experience.
  • Knowledge of Electronic Patient Records Systems, preferably SystmOne.
  • Knowledge of ESR / Health Roster.

Skills & abilities

Essential

  • Effective communication skills.
  • Ability to work as part of a team
  • Able to stay calm under pressure.
  • Desire to train and learn new skills.

Desirable

  • Able to train others

Personal Qualities

Essential

  • Approachable
  • Conscientious
Person Specification

Education & qualifications

Essential

  • NVQ level 3 or equivalent experience in a relevant area of business or administration
  • Microsoft Office skills and accurate keyboard skills.
  • Experience or qualifications in using Microsoft Word, Excel, PowerPoint.

Experience & Knowledge

Essential

  • Good working knowledge of general office practices and procedures.
  • Administrative experience.
  • Ability to prioritise own workload.
  • Good presentation skills both verbal and written.
  • Good working knowledge of general office practices and procedures.

Desirable

  • Previous NHS experience.
  • Knowledge of Electronic Patient Records Systems, preferably SystmOne.
  • Knowledge of ESR / Health Roster.

Skills & abilities

Essential

  • Effective communication skills.
  • Ability to work as part of a team
  • Able to stay calm under pressure.
  • Desire to train and learn new skills.

Desirable

  • Able to train others

Personal Qualities

Essential

  • Approachable
  • Conscientious

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

Child Development Centre

Hospital Rd

Bury St Edmunds

IP33 3ND


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

Child Development Centre

Hospital Rd

Bury St Edmunds

IP33 3ND


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Lead Paediatric Occupational Therapy

Jane Dolan

jane.dolan@wsh.nhs.uk

07583102747

Details

Date posted

10 April 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

179-7880011-I

Job locations

Child Development Centre

Hospital Rd

Bury St Edmunds

IP33 3ND


Supporting documents

Privacy notice

West Suffolk NHS Foundation Trust's privacy notice (opens in a new tab)