Job summary
West Suffolk NHS Foundation Trust is looking for an experience network and telecoms engineer to join our technical infrastructure team. This role will support the network and telephony specialists and more junior staff.
You will be required to work independently on network and telephony configuration changes, supporting during incidents and new network implementations. Our teams support our technical infrastructure across our acute and community sites so the ability to travel around the west Suffolk area is essential. You will interact with colleagues across the organisation so an approachable manner is key. You will need to have an eye for detail and documentation as well as the required technical skills in the person specification.
This role would suit an engineer with existing experience looking to develop further, or a senior engineer looking for a new role in the healthcare environment.
You will join a mature digital organisation who are striving to deliver high quality, digitally enabled healthcare.
Main duties of the job
The primary roles for the post holder will be to provide specialist technical support in respect of Digital Communications Infrastructure as part of the third line Engineering Team. Working under the guidance of the Senior Network Specialist the post holder will support the design, planning, development, implementation and documentation of new and existing Digital Communications Infrastructure for the Trust. The post holder will also diagnose, trouble shoot, repair and maintain Digital Communications Infrastructure against IT helpdesk tickets, risk incidents and in-line with Trust and Vendor maintenance schedules.
The post holder will also be expected to share their extended knowledge with other members of the team, supporting other network engineers in the resolution of issues that are more complex in nature. This may include accompanying network engineers as incidents are being addressed.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see full job description and person specification attached for more information on job role and responsibilities.
Job description
Job responsibilities
Please see full job description and person specification attached for more information on job role and responsibilities.
Person Specification
Education & Qualifications
Essential
- Degree in computer science, digital communications or informatics; or equivalent experience.
- Network Administration Qualification (e.g. Extreme, Check Point, Cisco) or similar.
Desirable
- Professional Membership (e.g. BCS)
- Additional Professional Qualification (e.g. Citrix, Microsoft, VMware etc)
- ITIL Foundation
Experience & Knowledge
Essential
- Local Area Networks
- Wide Area Networks
- Wireless networks
- Switching and Routing
- Firewalls
- Network Access Control
- VPN
- VoIP
- DHCP/DNS/RADIUS
- Solid understanding of the OSI or TCP/IP model.
- Hands-on experience with monitoring, network diagnostic and network analytics tools.
- In-depth understanding of network infrastructure design and experience supporting large complex multi-site voice and data network solutions.
Desirable
- Extreme Switches
- Extreme Wireless
- Extreme Management
- Extreme Control
- Check Point Firewalls
- Cisco Switches
- HSCN
- MPLS
- Experience with Unify VoIP solutions, including Unified Communications and SIP technologies.
- Experience with analogue PBX Telephone systems.
- Knowledge and experience of NHS information security policies, Information Governance policies and GDPR.
- Experience with Microsoft server operating system network technologies.
- Experience with Microsoft client operating system networking technologies.
- Experience working within an ICT environment that operates under the ITIL Service Management framework.
Skills & Abilities
Essential
- Must be able to independently analyse highly complex faults across wired and wireless networks, and determine the best course of action to remedy problems.
- Good negotiating and influencing skills - able to work positively as a team member.
- Highly articulate - able to express technical ideas to a non-technical audience.
- Must be able to produce and maintain accurate documentation, including topology diagrams, network configurations and patching records. Highly developed physical skills for precise and tidy working on network cabinets, devices and cabling.
- Good awareness of network and information security.
- Ability to prioritise work streams as required by unexpected events.
- Aptitude for sharing knowledge with other ICT team members.
- Must be able to follow policies and procedures
- Strong administrative and documentation skills.
- Ensure and maintain confidentiality.
Desirable
- Have experience of contributing to business cases.
- Have experience of managing small technical projects.
Personal Qualities
Essential
- Committed to self-development
- Must be able to participate in out of hours on-call rota
- Must be able to undertake manual handling tasks, for example installing Network Equipment
- Must be able to travel to remote sites when required
- Accountability - Takes responsibility for own actions and promotes good team working
- Openness - Shares information and good practice appropriately
- Mutual respect - Treats others with courtesy and respect at all times
Person Specification
Education & Qualifications
Essential
- Degree in computer science, digital communications or informatics; or equivalent experience.
- Network Administration Qualification (e.g. Extreme, Check Point, Cisco) or similar.
Desirable
- Professional Membership (e.g. BCS)
- Additional Professional Qualification (e.g. Citrix, Microsoft, VMware etc)
- ITIL Foundation
Experience & Knowledge
Essential
- Local Area Networks
- Wide Area Networks
- Wireless networks
- Switching and Routing
- Firewalls
- Network Access Control
- VPN
- VoIP
- DHCP/DNS/RADIUS
- Solid understanding of the OSI or TCP/IP model.
- Hands-on experience with monitoring, network diagnostic and network analytics tools.
- In-depth understanding of network infrastructure design and experience supporting large complex multi-site voice and data network solutions.
Desirable
- Extreme Switches
- Extreme Wireless
- Extreme Management
- Extreme Control
- Check Point Firewalls
- Cisco Switches
- HSCN
- MPLS
- Experience with Unify VoIP solutions, including Unified Communications and SIP technologies.
- Experience with analogue PBX Telephone systems.
- Knowledge and experience of NHS information security policies, Information Governance policies and GDPR.
- Experience with Microsoft server operating system network technologies.
- Experience with Microsoft client operating system networking technologies.
- Experience working within an ICT environment that operates under the ITIL Service Management framework.
Skills & Abilities
Essential
- Must be able to independently analyse highly complex faults across wired and wireless networks, and determine the best course of action to remedy problems.
- Good negotiating and influencing skills - able to work positively as a team member.
- Highly articulate - able to express technical ideas to a non-technical audience.
- Must be able to produce and maintain accurate documentation, including topology diagrams, network configurations and patching records. Highly developed physical skills for precise and tidy working on network cabinets, devices and cabling.
- Good awareness of network and information security.
- Ability to prioritise work streams as required by unexpected events.
- Aptitude for sharing knowledge with other ICT team members.
- Must be able to follow policies and procedures
- Strong administrative and documentation skills.
- Ensure and maintain confidentiality.
Desirable
- Have experience of contributing to business cases.
- Have experience of managing small technical projects.
Personal Qualities
Essential
- Committed to self-development
- Must be able to participate in out of hours on-call rota
- Must be able to undertake manual handling tasks, for example installing Network Equipment
- Must be able to travel to remote sites when required
- Accountability - Takes responsibility for own actions and promotes good team working
- Openness - Shares information and good practice appropriately
- Mutual respect - Treats others with courtesy and respect at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
IP29 4RR
Employer's website
https://www.wsh.nhs.uk (Opens in a new tab)
