Job summary
West Suffolk NHS Foundation Trust is recruiting into the digital endpoint engineering team. You will join a mature engineering team who support across our acute and community locations for the Trust.
Whilst supported by the team, you will be required to work independently on device management, upgrades, problem solving and installations. This role would suit someone who is looking to take a step forward in their digital career or who has existing experience within endpoint management.
You will work closely with colleagues across the organisation so the ability to explain issues to our staff is key. You will be required to work across the hospital sites as well as our community locations, so it is an active role that also requires travel. Working with other technical specialisms is part of the role, whether that be the service desk, servers, network or cyber team. When ready, you will join the out of hours on call rota.
You will join a mature digital organisation who are striving to deliver high quality, digitally enabled healthcare.
Main duties of the job
The primary roles for the post holder will be to provide specialist technical support as part of a second line Endpoints Support Team. This includes supporting a range of endpoints including desktop PCs, laptops, tablets, smartphones and associated peripherals in the Trust's IT services. Also to ensure that users are fully supported in their day to day use of IT and to perform installations of IT equipment, including a wide range of endpoint operating systems and productivity software.
The post holder must be able to troubleshoot complex IT incidents quickly and efficiently. They must be able to install any supported Trust hardware or software and do necessary testing. To support the provisioning of new equipment and users including account creation and password resets.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see full job description and person specification for more information on job role and responsibilities.
Job description
Job responsibilities
Please see full job description and person specification for more information on job role and responsibilities.
Person Specification
Education & Qualifications
Essential
- NVQ3 or A-Level Education or equivalent experience
- Recognised IT Qualification (CompTia A+, MCP, VMWare) or equivalent experience
Desirable
- Microsoft Professional Qualification (MCP, MCSA or Similar)
- Professional Membership (e.g. BCS)
- Additional Professional Qualification (e.g. Citrix, Cisco, VMware etc)
- ITIL Foundation
Experience & Knowledge
Essential
- Desktop PC support
- Dell PC & Laptop hardware
- Windows Operating Systems (7, 8, 8.1)
- Tablet devices (MS, Android, Apple)
Desirable
- Windows Operating Systems
- Apple IOS & desktop / laptop
- Internet technologies
- Smartphones (Apple & Android)
Skills & Abilities
Essential
- Negotiating and influencing skills - able to work positively as a team member
- Excellent communication skills in particular verbal on the telephone or face to face
- Articulate - particularly able to express technical ideas to a non-technical audience
- Good organisational and planning skills, ability to work under pressure, prioritise effectively and reprioritise work as required by unexpected events.
- Flexible approach to working tasks with the ability to work as part of a team as well as working on own
- Aptitude for sharing knowledge with other IT Team members
- Ability to work without supervision and use initiative
- Good time management skills
Personal qualities
Essential
- Accountability - Takes responsibility for own actions and promotes good team working
- Openness - Shares information and good practice appropriately
- Mutual respect - Treats others with courtesy and respect at all times
Desirable
- Willingness to travel to other sites.
Person Specification
Education & Qualifications
Essential
- NVQ3 or A-Level Education or equivalent experience
- Recognised IT Qualification (CompTia A+, MCP, VMWare) or equivalent experience
Desirable
- Microsoft Professional Qualification (MCP, MCSA or Similar)
- Professional Membership (e.g. BCS)
- Additional Professional Qualification (e.g. Citrix, Cisco, VMware etc)
- ITIL Foundation
Experience & Knowledge
Essential
- Desktop PC support
- Dell PC & Laptop hardware
- Windows Operating Systems (7, 8, 8.1)
- Tablet devices (MS, Android, Apple)
Desirable
- Windows Operating Systems
- Apple IOS & desktop / laptop
- Internet technologies
- Smartphones (Apple & Android)
Skills & Abilities
Essential
- Negotiating and influencing skills - able to work positively as a team member
- Excellent communication skills in particular verbal on the telephone or face to face
- Articulate - particularly able to express technical ideas to a non-technical audience
- Good organisational and planning skills, ability to work under pressure, prioritise effectively and reprioritise work as required by unexpected events.
- Flexible approach to working tasks with the ability to work as part of a team as well as working on own
- Aptitude for sharing knowledge with other IT Team members
- Ability to work without supervision and use initiative
- Good time management skills
Personal qualities
Essential
- Accountability - Takes responsibility for own actions and promotes good team working
- Openness - Shares information and good practice appropriately
- Mutual respect - Treats others with courtesy and respect at all times
Desirable
- Willingness to travel to other sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
