Clinical Support Worker - ED

West Suffolk NHS Foundation Trust

The closing date is 09 May 2025

Job summary

To support registered and unregistered staff in the direct and indirect care of patients and other ED related duties, including participation in the Rapid Assessments of patients brought into ED.

Monitor ED attendance via First Net and liaise with ED staff, bed management team and wards to assist department in meeting local and national targets. Liaise with all members of the MDT to facilitate patient flow through ED and the Clinical Decisions Unit (CDU).

The successful candidate must hold a Certificate in blood taking and cannulation.

Previous applicants need not apply

Main duties of the job

Assist in the delivery of a high standard of patient care, observing and reporting specific changes and documenting care given. Assist senior staff with coordinating department flow, liaising with bed management team, updating FirstNet/e-Care, assisting with patient transfers and other duties as required.

The successful candidate must hold a Certificate in blood taking and cannulation.

Certificate of sponsorship -

Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa

If you qualify for another type of visa or right to work, please ignore this information.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Date posted

02 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum Pro Rata

Contract

Fixed term

Duration

10 months

Working pattern

Full-time, Flexible working

Reference number

179-7101225-M-A

Job locations

West Suffolk NHS Foundation Trust

Hardwick Lane

Bury St. Edmunds

IP33 2QZ


Job description

Job responsibilities

Please see Job Description for full details of the Job role and person specification.

STAFF CAR PARKING

Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 18:30.

For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.

This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete on call duties within their role.

The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

Job description

Job responsibilities

Please see Job Description for full details of the Job role and person specification.

STAFF CAR PARKING

Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 18:30.

For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.

This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete on call duties within their role.

The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

Person Specification

Education and qualifications

Essential

  • Good general education including Maths and English grade C or above or equivalent.
  • Certificate in blood taking and cannulation.
  • NVQ 3 in Health-related subject or working towards.

Experience and knowledge

Essential

  • Competent in cannulation /venepuncture
  • Understanding of team working
  • Recent relevant experience of working in the acute healthcare environment
  • Experience of working/communicating with the general public
  • Ability to communicate with a range of different people, including service users, carers and members of the multi-disciplinary team

Skills and abilities

Essential

  • Able to work with a degree of autonomy
  • Able to remain calm whilst working under pressure
  • Able to support others and assist with their development
  • Communicates clearly in writing, verbally and using the telephone
  • Understands the importance of patient confidentiality
  • Ability to provide patients with an environment that supports privacy and dignity
  • Supports patient equality and diversity
  • Demonstrates an awareness of keeping the clinical environment safe and clean
  • Computer literate with good keyboard skills

Desirable

  • Knowledge of the Data Protection Act
  • Understanding of risk management and Health & Safety issues, including manual handling

Personal qualities

Essential

  • Ability to deal all situations that may arise in the ED.
  • Ability to deal with changing and challenging situations
  • Good prioritisation and organisational skills.
  • Positive attitude, adhering to the Trusts Patients First standards.
Person Specification

Education and qualifications

Essential

  • Good general education including Maths and English grade C or above or equivalent.
  • Certificate in blood taking and cannulation.
  • NVQ 3 in Health-related subject or working towards.

Experience and knowledge

Essential

  • Competent in cannulation /venepuncture
  • Understanding of team working
  • Recent relevant experience of working in the acute healthcare environment
  • Experience of working/communicating with the general public
  • Ability to communicate with a range of different people, including service users, carers and members of the multi-disciplinary team

Skills and abilities

Essential

  • Able to work with a degree of autonomy
  • Able to remain calm whilst working under pressure
  • Able to support others and assist with their development
  • Communicates clearly in writing, verbally and using the telephone
  • Understands the importance of patient confidentiality
  • Ability to provide patients with an environment that supports privacy and dignity
  • Supports patient equality and diversity
  • Demonstrates an awareness of keeping the clinical environment safe and clean
  • Computer literate with good keyboard skills

Desirable

  • Knowledge of the Data Protection Act
  • Understanding of risk management and Health & Safety issues, including manual handling

Personal qualities

Essential

  • Ability to deal all situations that may arise in the ED.
  • Ability to deal with changing and challenging situations
  • Good prioritisation and organisational skills.
  • Positive attitude, adhering to the Trusts Patients First standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk NHS Foundation Trust

Hardwick Lane

Bury St. Edmunds

IP33 2QZ


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk NHS Foundation Trust

Hardwick Lane

Bury St. Edmunds

IP33 2QZ


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

For questions about the job, contact:

ED Unit Manager

Michelle Lawrence

michelle.lawrence@wsh.nhs.uk

Date posted

02 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum Pro Rata

Contract

Fixed term

Duration

10 months

Working pattern

Full-time, Flexible working

Reference number

179-7101225-M-A

Job locations

West Suffolk NHS Foundation Trust

Hardwick Lane

Bury St. Edmunds

IP33 2QZ


Supporting documents

Privacy notice

West Suffolk NHS Foundation Trust's privacy notice (opens in a new tab)