Generic Worker - Bury Town INT

West Suffolk NHS Foundation Trust

The closing date is 03 April 2025

Job summary

Bury Town Community Integrated Neighbourhood Team

1.0wte Generic Worker

Permanent

West Suffolk Foundation Trust have an opening for a permanent full, or part-time Generic Worker to work alongside the Community Therapists to perform treatment plans as prescribed by the lead clinician.

The Community Nursing team, are part of the wider Integrated Neighbourhood Team (INT) consisting of community nurses, community matrons, occupational therapists, physiotherapists and Social Care Workers.

The team is busy, dynamic and proud of their holistic care approach. The team continues to change to support developments in Health & Social Care which includes close working relationships with the local statutory, non-statutory and voluntary services.

You will be actively supported by regular supervision and individual annual appraisal. You will be expected to work autonomously and on behalf of the patients served by the local area. You will have access to skills development training relevant to the post.

Main duties of the job

We receive referrals for adults with all long-term conditions; leg ulcer patients; diabetics; patients discharged from acute hospitals with ongoing needs and in the prevention and management of falls etc. Treatment is carried out in patients own homes.

You will be responsible for your own work with supervision & support from the Community Nurses & Therapists.

You are expected to have excellent communication & IT skills.

You will show experience of basic nursing skills & an ability to contribute to care planning and carrying out interventions to aid patients' health and wellbeing. You will have access to training and supervision that will build upon your current skills.

Frequent Travel Essential - You will need to travel, so you must either hold a full, current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Date posted

21 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

179-7046454-I

Job locations

West Suffolk House

Western Way

Bury St Edmunds

IP33 3YU


Job description

Job responsibilities

Please see attached the full job description for further information

Job summary:

To contribute in the delivery of high standards of health care to patients within their own homes, residential care homes, and in clinics, by assessing, planning, implementing and evaluating care under the delegation/supervision of registered practitioner

Working pattern:

The service operates between 8am and 6pm and you will be required to work shifts between these times. You may be required to work a 24 hour shift pattern in the future, should this service be commissioned by the Trust.

Job responsibilities:

  • To undertake delegated assessments and deliver healthcare to patients in their own homes, undertaking delegated clinical activities following treatment plans set by registered practitioners.
  • To work within the integrated team to facilitate early discharge from hospital.
  • To work within the integrated team to prevent unnecessary admission to hospital.

To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users.

Clinical

  • Complete delegated assessments and apply competency based treatment/care/interventions to patients under the supervision of a registered practitioner, following a prescribed treatment/care plan.
  • Understand own role in delivering care, enabling or providing interventions and treatments to meet individuals needs
  • Plan and prioritise own visits to delegated patients, and ensure these are scheduled on SystmOne.
  • Ensure patient records are completed for each intervention, and that SystmOne inputting is completed.
  • Make basic observations on patients response to prescribed treatment/care plans, identify risks, and report findings to a registered practitioner. Make suggestions on care, protection and support.
  • Liaise with other health care professionals as required.
  • Overcome barriers to understanding, e.g. patients with hearing or cognitive impairment.
  • Communicate with patients/carers by exchanging factual information, giving reassurance, with tact and empathy.
  • Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
  • Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, and report results to qualified practitioner.
  • Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.
  • Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
  • Predominately work independently on specified tasks, with regular clinical support and supervision by a registered practitioner.
  • Work with other practitioners with group work/clinics.
  • Demonstrate an awareness and understanding of consent, and gain consent following organisational policies.
  • Respect peoples dignity, wishes and beliefs, involving them in shared decision making.
  • Maintain store cupboards, pool cars, cleaning equipment and carry out general house keeping tasks.
  • Undertake indirect patient tasks, such as, answering telephones, arranging appointments, and inputting activity data on SystmOne.
  • Undertake health promotion / education as required, e.g. smoking cessation, falls etc.
  • Work within the Trust policies/guidelines ensuring safe standards of care. Understand the need for risk reporting and pressure ulcer policies and report any incidence promptly via Datix.
  • Adhere to infection control policies and utilise universal precautions as you will be exposed to bodily fluids, infected material, blood products on a daily basis.
  • Demonstrate IT and standard keyboard skills.

Professional

  • Participate in multidisciplinary team/multi-agency meetings.
  • Attend in-house training as required.
  • Be required to demonstrate own duties to students, new starters and/or less experienced staff; and be involved in induction programmes for new staff / students as required.
  • Be aware of limitations of own scope of practice, and when to involve a more senior practitioner, both in daily practice and in emergency situations.
  • Acknowledge and recognise peoples expressed beliefs, preferences and choices.
  • Demonstrate an awareness of clinical governance and risk management, and apply to work situation.
  • Provide peer support to other assistants.
  • Actively contribute to team working and express ideas on improving services for users and the team.
  • Be aware of trusts behaviour framework and ensure behaviours are embedded in role.

Organisational

  • Undertake mandatory training as required.
  • Participate in the Personal Development Review process.
  • Follow Trust policies, local procedures and Competency Framework
  • Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
  • Contribute to clinical audit as required.
  • Complete risk assessment and incident forms as required.
  • Take part in clinical supervision as per Trust Policy.

Research & Development

  • May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing.

Safeguarding Clause

  • WSFT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and where applicable to the role successful applicants will be required to undertake a criminal records check via the Disclosure and Barring Service (DBS).

Infection Control

  • WSFT staff are responsible for protecting themselves and others against infection risks. All staff are expected to comply with current infection control policies and procedures and to report any problems with regard to this to their managers. All staff undertaking patient care activities must attend infection control training and updates.

Health and Safety

  • Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.

  • To ensure that the Trusts Health and Safety Policies are understood and observed and that procedures are followed.

  • To ensure the appropriate use of equipment and facilities, and the environment is maintained in good order.

  • To take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health and Safety at Work Act.

  • To undertake appropriate Health and Safety training to support safe working practice.

General

  • All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the Trust, including matters relating to other members of the staff and members of the public/patients.

  • Maintain appropriate patient and clinical records in line with the relevant policies and procedures, and in line with the agreed service specification.

  • The post holder will be expected to actively participate in an annual appraisal of their work in line with the Knowledge and Skills Framework (KSF) where the job description will be reviewed and objectives set. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role.

  • Ensure that all patients, clients and colleagues are treated at all times in an equitable manner, respecting diversity and showing an understanding of diversity in the workplace.

  • The post holder must carry out their responsibilities with due regard to the Trusts Equality and Diversity Policies, Procedures and Schemes and must ensure that equality is promoted at all times. Merge last 2 points

This job description is not exhaustive and may be amended from time to time. The post holder will be required to undertake any other duties as may be required for the effective performance of the post

Job description

Job responsibilities

Please see attached the full job description for further information

Job summary:

To contribute in the delivery of high standards of health care to patients within their own homes, residential care homes, and in clinics, by assessing, planning, implementing and evaluating care under the delegation/supervision of registered practitioner

Working pattern:

The service operates between 8am and 6pm and you will be required to work shifts between these times. You may be required to work a 24 hour shift pattern in the future, should this service be commissioned by the Trust.

Job responsibilities:

  • To undertake delegated assessments and deliver healthcare to patients in their own homes, undertaking delegated clinical activities following treatment plans set by registered practitioners.
  • To work within the integrated team to facilitate early discharge from hospital.
  • To work within the integrated team to prevent unnecessary admission to hospital.

To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users.

Clinical

  • Complete delegated assessments and apply competency based treatment/care/interventions to patients under the supervision of a registered practitioner, following a prescribed treatment/care plan.
  • Understand own role in delivering care, enabling or providing interventions and treatments to meet individuals needs
  • Plan and prioritise own visits to delegated patients, and ensure these are scheduled on SystmOne.
  • Ensure patient records are completed for each intervention, and that SystmOne inputting is completed.
  • Make basic observations on patients response to prescribed treatment/care plans, identify risks, and report findings to a registered practitioner. Make suggestions on care, protection and support.
  • Liaise with other health care professionals as required.
  • Overcome barriers to understanding, e.g. patients with hearing or cognitive impairment.
  • Communicate with patients/carers by exchanging factual information, giving reassurance, with tact and empathy.
  • Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
  • Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, and report results to qualified practitioner.
  • Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.
  • Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
  • Predominately work independently on specified tasks, with regular clinical support and supervision by a registered practitioner.
  • Work with other practitioners with group work/clinics.
  • Demonstrate an awareness and understanding of consent, and gain consent following organisational policies.
  • Respect peoples dignity, wishes and beliefs, involving them in shared decision making.
  • Maintain store cupboards, pool cars, cleaning equipment and carry out general house keeping tasks.
  • Undertake indirect patient tasks, such as, answering telephones, arranging appointments, and inputting activity data on SystmOne.
  • Undertake health promotion / education as required, e.g. smoking cessation, falls etc.
  • Work within the Trust policies/guidelines ensuring safe standards of care. Understand the need for risk reporting and pressure ulcer policies and report any incidence promptly via Datix.
  • Adhere to infection control policies and utilise universal precautions as you will be exposed to bodily fluids, infected material, blood products on a daily basis.
  • Demonstrate IT and standard keyboard skills.

Professional

  • Participate in multidisciplinary team/multi-agency meetings.
  • Attend in-house training as required.
  • Be required to demonstrate own duties to students, new starters and/or less experienced staff; and be involved in induction programmes for new staff / students as required.
  • Be aware of limitations of own scope of practice, and when to involve a more senior practitioner, both in daily practice and in emergency situations.
  • Acknowledge and recognise peoples expressed beliefs, preferences and choices.
  • Demonstrate an awareness of clinical governance and risk management, and apply to work situation.
  • Provide peer support to other assistants.
  • Actively contribute to team working and express ideas on improving services for users and the team.
  • Be aware of trusts behaviour framework and ensure behaviours are embedded in role.

Organisational

  • Undertake mandatory training as required.
  • Participate in the Personal Development Review process.
  • Follow Trust policies, local procedures and Competency Framework
  • Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
  • Contribute to clinical audit as required.
  • Complete risk assessment and incident forms as required.
  • Take part in clinical supervision as per Trust Policy.

Research & Development

  • May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing.

Safeguarding Clause

  • WSFT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and where applicable to the role successful applicants will be required to undertake a criminal records check via the Disclosure and Barring Service (DBS).

Infection Control

  • WSFT staff are responsible for protecting themselves and others against infection risks. All staff are expected to comply with current infection control policies and procedures and to report any problems with regard to this to their managers. All staff undertaking patient care activities must attend infection control training and updates.

Health and Safety

  • Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.

  • To ensure that the Trusts Health and Safety Policies are understood and observed and that procedures are followed.

  • To ensure the appropriate use of equipment and facilities, and the environment is maintained in good order.

  • To take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health and Safety at Work Act.

  • To undertake appropriate Health and Safety training to support safe working practice.

General

  • All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the Trust, including matters relating to other members of the staff and members of the public/patients.

  • Maintain appropriate patient and clinical records in line with the relevant policies and procedures, and in line with the agreed service specification.

  • The post holder will be expected to actively participate in an annual appraisal of their work in line with the Knowledge and Skills Framework (KSF) where the job description will be reviewed and objectives set. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role.

  • Ensure that all patients, clients and colleagues are treated at all times in an equitable manner, respecting diversity and showing an understanding of diversity in the workplace.

  • The post holder must carry out their responsibilities with due regard to the Trusts Equality and Diversity Policies, Procedures and Schemes and must ensure that equality is promoted at all times. Merge last 2 points

This job description is not exhaustive and may be amended from time to time. The post holder will be required to undertake any other duties as may be required for the effective performance of the post

Person Specification

Education & Qualifications

Essential

  • QCF care certificate or equivalent knowledge and experience or working towards an Apprenticeship
  • Experience of working with the general public

Desirable

  • oNVQ 3 in Health & Social Care or equivalent Experience of working within a care setting

Experience & Knowledge

Essential

  • oAble to communicate effectively, in writing and verbally, using the English language
  • oGood interpersonal skills
  • Keyboard skills and knowledge of SystmOne
  • oHighly motivated
  • oAble to provide high standards of care
  • oTact & diplomacy
  • oEmpathy & sensitivity
  • oAbility to use own initiative
  • oGood observational & reporting skills
  • oAbility to manage stressful situations
  • oBe a team player
  • oWork flexibly to accommodate patient/service needs.
  • oDemonstrate self-awareness and the ability to reflect on and change own behaviour.
  • oManoeuvre limbs of around 5-6 kg
  • oManoeuvre patients using handling aids
  • The ability to kneel, bend & stoop, and work in cramped environments

Personal Qualities

Essential

  • Self Awareness
  • Frequent Travel Essential - You will need to travel, so you must either hold a full, current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means.
  • oGood with time keeping
Person Specification

Education & Qualifications

Essential

  • QCF care certificate or equivalent knowledge and experience or working towards an Apprenticeship
  • Experience of working with the general public

Desirable

  • oNVQ 3 in Health & Social Care or equivalent Experience of working within a care setting

Experience & Knowledge

Essential

  • oAble to communicate effectively, in writing and verbally, using the English language
  • oGood interpersonal skills
  • Keyboard skills and knowledge of SystmOne
  • oHighly motivated
  • oAble to provide high standards of care
  • oTact & diplomacy
  • oEmpathy & sensitivity
  • oAbility to use own initiative
  • oGood observational & reporting skills
  • oAbility to manage stressful situations
  • oBe a team player
  • oWork flexibly to accommodate patient/service needs.
  • oDemonstrate self-awareness and the ability to reflect on and change own behaviour.
  • oManoeuvre limbs of around 5-6 kg
  • oManoeuvre patients using handling aids
  • The ability to kneel, bend & stoop, and work in cramped environments

Personal Qualities

Essential

  • Self Awareness
  • Frequent Travel Essential - You will need to travel, so you must either hold a full, current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means.
  • oGood with time keeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk House

Western Way

Bury St Edmunds

IP33 3YU


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk House

Western Way

Bury St Edmunds

IP33 3YU


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Team Manager

Robert Moran

robert.moran@wsh.nhs.uk

Date posted

21 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

179-7046454-I

Job locations

West Suffolk House

Western Way

Bury St Edmunds

IP33 3YU


Supporting documents

Privacy notice

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