Job summary
We are looking to recruit into the newly created Deputy Digital Diagnostics Manager role.
The Digital Diagnostics Team are based in the Radiology Department and they manage the RIS and PACS systems. The RIS (Radiology Information System) stores all aspects of the patient's radiology appointment from receiving the request to attending the appointment and a report being created. PACS (Picture Archiving and Communication System) is the database that stores the imaging. PACS is used by clinicians in the radiology department and by clinicians in the Trust and community. PACS and RIS are integrated together and to other Trust systems to allow the flow of digital information. Both systems are considered critical systems and are used 24/7.
The PACS Manager and RIS Manager are responsible for maintaining these systems and ensuring that the information stored on them is accurate. They are supported by Data Assistants who do the daily data quality tasks.
The Deputy Digital Diagnostics Manager's role will be to support the managers, they will need to have a good understanding of the systems so they can resolve issues independently.
PACS and RIS experience is not essential but a good understanding of databases, interfaces and basic IT trouble shooting would be beneficial.
Main duties of the job
The Deputy Digital Diagnostics Manager will need to be able to deputise for the PACS Manager and RIS Manager.
They will have the freedom to act in their absence.
The RIS Manager is the line manager for the radiology administers and ad hoc responsibilities will be required in their absence, such as adjusting rotas in response to sicknesses.
The Digital Diagnostics Team are looking to implement some efficiency improvements, the Deputy Manager will supporting these projects.
System administrator access in PACS and RIS will allow the Deputy Digital Diagnostics Manager to add new users and make functionality changes as required.
The Digital Diagnostics Team are responsible for the IEP (Image Exchange Portal) and have a good working knowledge of eCare and ICE. The team are often contacted to resolve obscure and complex issues, an analytical approach is essential. The working environment can become demanding when a system error occurs, the ability to remain calm under pressure is beneficial.
The successful candidate will be expected to contribute to the on-call rota, the team supply out of hours cover to resolve urgent PACS and system errors.
They will need to cover 1/3 of the on-call cover PA. The on call is remunerated as availability pay.
This post requires you to be on site, remote working is not possible.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see the job description for the full list of duties.
Deputise for the RIS Manager, including ad hoc line manager issues.
Deputise for the PACS Manager.
Investigate and resolve queries relating to PACS, CRIS, ICE and PACS.
Understand the integration/interfaces between CRIS, PACS and other Trust systems to be able to understand how an issue has arisen. Liaise closely with the IT department in relation to integration, faults, and maintenance of the departmental and Trust IT systems.
- Assist in maintaining the integrity of the image database by direct liaison with radiologists, radiographers and Service providers, and by analysing and rectifying discrepancies, omissions, and errors on the archive and web servers; or by delegating such tasks to other relevant parties.
Job description
Job responsibilities
Please see the job description for the full list of duties.
Deputise for the RIS Manager, including ad hoc line manager issues.
Deputise for the PACS Manager.
Investigate and resolve queries relating to PACS, CRIS, ICE and PACS.
Understand the integration/interfaces between CRIS, PACS and other Trust systems to be able to understand how an issue has arisen. Liaise closely with the IT department in relation to integration, faults, and maintenance of the departmental and Trust IT systems.
- Assist in maintaining the integrity of the image database by direct liaison with radiologists, radiographers and Service providers, and by analysing and rectifying discrepancies, omissions, and errors on the archive and web servers; or by delegating such tasks to other relevant parties.
Person Specification
Education and qualifications
Essential
- oEducated to degree level or equivalent, or equivalent experience.
- oIT related courses relevant to the job role.
Desirable
- oEducated to Masters level or equivalent
Experience and knowledge
Essential
- oWorking knowledge of Windows setups and applications
- oKnowledge of healthcare IT protocols such as HL7 and DICOM
- oDirect customer / client liaison such as reception / telephonist / healthcare support
- oKnowledge of hospital information systems
- oKnowledge of radiology information systems - training will be given
- oKnowledge of radiology PACS systems - training will be given
- oKnowledge of data control regulations
- oProven ability to work on own initiative
Desirable
- oCreation of departmental policies
Skills and abilities
Essential
- oCommitted to delivering a high-quality service to all users
- oFunctions well within the multidisciplinary environment and establishes sound working relationships
- oAbility to maintain complete confidentiality
- oGood attention to detail
Personal qualities
Essential
- oAble to work calmly under pressure
- oAble to co-operate and work with colleagues and other staff disciplines
- oExcellent communicator
- oFlexible approach to working hours and duties
- oWilling to provide support from home on ad hoc basis
- oWilling to provide PACS and CRIS 24/7 on call support as required via phone or on site
- oFunctions well in the reactive environment, expected to respond immediately to enquiries, often by leaving desk, more usually by accessing different data sources on computer
Desirable
- oProven commitment to own personal development
- oProven ability in problem solving
- oProven ability in prioritizing workload
- oAble to remain calm when working with / through constant interruptions
Person Specification
Education and qualifications
Essential
- oEducated to degree level or equivalent, or equivalent experience.
- oIT related courses relevant to the job role.
Desirable
- oEducated to Masters level or equivalent
Experience and knowledge
Essential
- oWorking knowledge of Windows setups and applications
- oKnowledge of healthcare IT protocols such as HL7 and DICOM
- oDirect customer / client liaison such as reception / telephonist / healthcare support
- oKnowledge of hospital information systems
- oKnowledge of radiology information systems - training will be given
- oKnowledge of radiology PACS systems - training will be given
- oKnowledge of data control regulations
- oProven ability to work on own initiative
Desirable
- oCreation of departmental policies
Skills and abilities
Essential
- oCommitted to delivering a high-quality service to all users
- oFunctions well within the multidisciplinary environment and establishes sound working relationships
- oAbility to maintain complete confidentiality
- oGood attention to detail
Personal qualities
Essential
- oAble to work calmly under pressure
- oAble to co-operate and work with colleagues and other staff disciplines
- oExcellent communicator
- oFlexible approach to working hours and duties
- oWilling to provide support from home on ad hoc basis
- oWilling to provide PACS and CRIS 24/7 on call support as required via phone or on site
- oFunctions well in the reactive environment, expected to respond immediately to enquiries, often by leaving desk, more usually by accessing different data sources on computer
Desirable
- oProven commitment to own personal development
- oProven ability in problem solving
- oProven ability in prioritizing workload
- oAble to remain calm when working with / through constant interruptions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital NHS Foundation Trust
Hardwick Lane
Bury St. Edmunds
IP33 2QZ
Employer's website
https://www.wsh.nhs.uk (Opens in a new tab)
