Job summary
We are looking to recruit an Admin Assistant to assist with the smooth running of the Community Diagnostics Center (CDC). The CDC is due to open at the end of 2024 and will be located in the grounds of Newmarket Community Hospital. The CDC will include a CT scanner, MRI scanner, two X-ray rooms, three ultrasound rooms and cardiology and lung function
The successful candidate will join the team of receptionists and will be responsible for creating some of the appointments for CDC patients. The role will include reception and appointment responsibilities. Radiology receptionists are the first contact for the patient when they attend for their diagnostic imaging. They will be responsible for the smooth running of the reception desk, assisting patients with the self check-in kiosks and helping patients as necessary as they transition though the unit. The Admin Assistant will also be responsible for creating diagnostic imaging appointments for the CDC, including but not exclusive to X-rays, obstetric ultrasounds and Dexa scans. They must be able to give advice to patients regarding preparation and what to expect before, during and after their procedure.
Our staff use CRIS (Radiology Information System) to attend patients, they are also proficient in using eCare and ICE. Their role requires them to interact with clinicians and clerical staff from within the CDC, the radiology department at the West Suffolk Hospital and also the Trust and community.
Main duties of the job
The CDC will be opening from 8am to 8pm, Monday to Friday initially. Once the unit is operation the opening hours will be extended to include 8am to 8pm Saturdays and Sundays. Staff will be on a rota to ensure fair coverage of the late and evening shifts.
To welcome patients attending for their imaging appointment in a pleasant and professional manner. To complete an initial identification check and mark the patient as attended on CRIS.
Check the patients safety questionnaire and relay any issues to the clinicians.
Be able to highlight discrepancies on requests and escalate them appropriately.
Assist the patient on their journey through the department and answer queries where possible.
Receptionists are required to complete a mini care certificate at the start of their employment.
Create diaries, create and change appointments, and handle enquiries.
This post requires you to be on site, remote working is not possible.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see the job description attached for the full list of duties.
- Work cooperatively with all staff in the CDC.
- Welcome, check-in and support patients as necessary.
- Assist patients with changing or preparation for their examination.
- Assist patients, staff and other service users with queries in person or on the phone.
- Be responsible for appointing diagnostic imaging at the CDC, including but not exclusive to X-rays, obstetric ultrasounds and Dexa scans. They must be able to give advice to patients regarding preparation and what to expect before, during and after their procedure.
Job description
Job responsibilities
Please see the job description attached for the full list of duties.
- Work cooperatively with all staff in the CDC.
- Welcome, check-in and support patients as necessary.
- Assist patients with changing or preparation for their examination.
- Assist patients, staff and other service users with queries in person or on the phone.
- Be responsible for appointing diagnostic imaging at the CDC, including but not exclusive to X-rays, obstetric ultrasounds and Dexa scans. They must be able to give advice to patients regarding preparation and what to expect before, during and after their procedure.
Person Specification
Education & Qualification
Essential
- GCSE English C/4 or higher
- GCSE Maths C/4 or higher
Desirable
- A good standard of Education
- Educated to 'A' level or equivalent
Experience & Knowledge
Essential
- Direct customer / client liaison such as reception, telephonist, healthcare support
Desirable
- Within the NHS
- Proven ability to work with minimal supervision
Skills & Abilities
Essential
- Able to work calmly under pressure.
- Able to co-operate and work with colleagues and other staff disciplines.
- Excellent communicator.
- Ability to use own initiative and to work unsupervised, with minimal management support if required.
- Able to assimilate and work to stringent instructions and guidelines.
Desirable
- Ambitious, self-motivated, evidence of good attendance and timekeeping
- Committed to delivering a high-quality service to all users.
- Functions well within the multidisciplinary environment and establishes sound working relationships.
- Ability to maintain completely confidentiality.
- Tactful and sympathetic in their approach to patients, the general public and other users of the service.
Person Specification
Education & Qualification
Essential
- GCSE English C/4 or higher
- GCSE Maths C/4 or higher
Desirable
- A good standard of Education
- Educated to 'A' level or equivalent
Experience & Knowledge
Essential
- Direct customer / client liaison such as reception, telephonist, healthcare support
Desirable
- Within the NHS
- Proven ability to work with minimal supervision
Skills & Abilities
Essential
- Able to work calmly under pressure.
- Able to co-operate and work with colleagues and other staff disciplines.
- Excellent communicator.
- Ability to use own initiative and to work unsupervised, with minimal management support if required.
- Able to assimilate and work to stringent instructions and guidelines.
Desirable
- Ambitious, self-motivated, evidence of good attendance and timekeeping
- Committed to delivering a high-quality service to all users.
- Functions well within the multidisciplinary environment and establishes sound working relationships.
- Ability to maintain completely confidentiality.
- Tactful and sympathetic in their approach to patients, the general public and other users of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
