Job summary
An exciting opportunity has arisen for us to expand our Radiology Appointments Team with a new Imaging Appointment Facilitator (IAF). The successful candidate will join a friendly group of staff, all highly trained to understand and organise a wide range of radiology appointments. The team are soon to take on the additional work from the Clinical Decisions Centre (CDC) which is due to open later this year.
We will accept part-time applications but the candidate must be able to work full days to ensure the all rota positions are covered fairly.
Main duties of the job
The post holder will be part of the appointment team, each team member has a comprehensive understanding of and is able to book appointments for the following modalities:
- X-ray
- ultrasound
- MRI
- CT
- Fluoroscopy
- Nuclear Medicine.
IAFs must be aware of the contradictions for all examinations they are able to appoint to ensure the patient is suitable and safe for the examination. They are in daily communication with patients and relatives, in person and by telephone. They will be required to advise patients in all aspects of preparation for, and administration of their examinations. To include, but not be limited to, advice on contraception, menstrual dates, barium examinations and other issues of a private nature. IAFs assist the radiologists by vetting examinations ready for them to be appointed and manage the waiting lists, escalating potential breaches or issues as appropriate.
A working knowledge of the CRIS, the radiology appointment system, is welcomed but not essential. IAFs also use eCare, ICE and Outlook daily. An understanding of National target timescales would be beneficial.
We are looking for a person who can stay calm and respond to unexpected problems. It is important that they have a caring attitude and are team player. Attention to detail and good interpersonal skills are essential.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see the attached job description.
IAFs are responsible for appointing diagnostic imaging. They must be able to give advice to patients regarding preparation and what to expect before, during and after their procedure. IAFs predominantly work in the X-ray Department admin area but also rotate to MRI regularly to book appointments.. Whilst in MRI they may also assist the receptionist with the patient's flow through the department. IAFs assist clinicians with manual handling on occasions.
Job description
Job responsibilities
Please see the attached job description.
IAFs are responsible for appointing diagnostic imaging. They must be able to give advice to patients regarding preparation and what to expect before, during and after their procedure. IAFs predominantly work in the X-ray Department admin area but also rotate to MRI regularly to book appointments.. Whilst in MRI they may also assist the receptionist with the patient's flow through the department. IAFs assist clinicians with manual handling on occasions.
Person Specification
Education and Qualifications
Essential
- GCSE English C/4 or higher
- GCSE Maths C/4 or higher
Desirable
- Educated to A level or equivalent
Experience and Knowledge
Essential
- Direct customer / client liaison such as reception / telephonist / healthcare support
- Secretarial
Desirable
Skills and abilities
Essential
- Able to work calmly under pressure
- Able to co-operate and work with colleagues and other staff disciplines
- o Excellent communicator
- Able to work on own initiative
- Able to assimilate and work to stringent instructions and guidelines
Desirable
- Proven commitment to own personal development
- Proven ability in problem solving
Personal qualities
Essential
- Ambitious
- Committed to delivering a high-quality service to all users
- Functions well within the multidisciplinary environment and establishes sound working relationships
- Ability to maintain complete confidentiality
- Tactful and sympathetic in their approach to patients, the general public and other users of the service
Person Specification
Education and Qualifications
Essential
- GCSE English C/4 or higher
- GCSE Maths C/4 or higher
Desirable
- Educated to A level or equivalent
Experience and Knowledge
Essential
- Direct customer / client liaison such as reception / telephonist / healthcare support
- Secretarial
Desirable
Skills and abilities
Essential
- Able to work calmly under pressure
- Able to co-operate and work with colleagues and other staff disciplines
- o Excellent communicator
- Able to work on own initiative
- Able to assimilate and work to stringent instructions and guidelines
Desirable
- Proven commitment to own personal development
- Proven ability in problem solving
Personal qualities
Essential
- Ambitious
- Committed to delivering a high-quality service to all users
- Functions well within the multidisciplinary environment and establishes sound working relationships
- Ability to maintain complete confidentiality
- Tactful and sympathetic in their approach to patients, the general public and other users of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital NHS Foundation Trust
Hardwick Lane
Bury St. Edmunds
IP33 2QZ
Employer's website
https://www.wsh.nhs.uk (Opens in a new tab)
