Job summary
Are you passionate about Data Quality?
Do you want to drive improvements?
Are you focussed on improving the delivery of patient care?
An exciting opportunity has arisen to join the Data Quality team as the Data Quality Manager. This role will appeal to dynamic and passionate individuals who are able to manage a diverse, developing team, providing support and guidance to team members where required.
The successful candidate will need to possess good analytical and information technology skills, with the ability to manage a varied workload to tight deadlines. You will support the organisation by ensuring the Data Quality team meet the validation targets, contributing to accurate National data submissions and monitoring data quality standards as appropriate. This will also ensure patients are treated in a timely manner by ensuring the Operational teams have the most accurate data to work with.
You will work with the Head of Information and Information Managers to lead on creating the Trust's Data Quality forum alongside refreshing the Data Quality Policy. You will also work to recruit Data Quality champions from across the Trust to join the Data Quality forum and to drive forwards the Data Quality Strategy.
This post is a hybrid working role, with a minimum of 2 days a week on site and the remainder working remotely.
Main duties of the job
Are you interested? Then come and join our team. There has never been a more exciting time to build your career at West Suffolk Hospital.
This role will offer you many opportunities and a varied workload. Please see below a summary of what the role involves:
- Day to day line management and support to the Data Quality team
- Drive improvements in Data Quality
- Creation of Data Quality monitoring reports/analysis
- Working with operational colleagues to facilitate tailored Data Quality training programme
- Deliver a trust wide Data Quality Audit Programme
- Facilitate the Data Quality Forum
- Manage a portfolio of project work linked to trust wide initiatives and the Trust's Digital project plan
Training and support will be provided throughout.
The ideal candidate will have experience of working in a team environment, an ability to communicate with a wide range of people, leading meetings, experience of analysing data and a knowledge of data visualisation techniques with a keen eye for accuracy and detail.
We cannot wait to welcome you into our team and make a difference for patient care
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Job summary:
To be the Trusts subject matter expert on all aspects of Data Quality.
To manage the Data Quality team ensuring they provide a responsive, high quality service to the Trust.
To ensure data entered in to the electronic patient record is of a high standard, providing feedback and evidence to the organisation where improvements could be made or further training provided.
To be responsible for the monitoring of internal and external data quality dashboards and reporting.
To ensure Information Standard Notices (ISNs) are regularly reviewed and develop plans for implementation in line with specified timescales.
Job responsibilities:
Key Tasks & Responsibilities:
- Agree Trust wide standards of data definition across all areas of the Trust activity for both clinical and non-clinical data capture. To address any ongoing problems and update as new definitions become available.
- To establish and monitor data quality targets across the Trust, identify areas where data quality does not meet set targets and to develop proposals for the achievement of these targets.
- Benchmark trust data, locally & nationally, to identify areas of weakness in order to improve trust data.
- Provide data quality feedback to managers within Directorates and offer remedial training on a regular basis
- Apply data quality principles to e-Care, SystmOne and all major Trust systems.
- Work with the Information Services team to provide data quality performance indicators for managers and sub committees of the Board.
- To produce written operational policies and procedures (in liaison with departments) for any changes brought about by data quality review
- Support managers in reviewing all relevant job descriptions to ensure that the data quality responsibilities are identified.
- To ensure compliance with Information Standard Notices and DoH revisions to data requirements are implemented and data capture links to and supports Trust performance and reporting.
- Support and System Development
- Work with the Information Technology team to specify requirements for new applications / systems as appropriate, ensuring these are in line with national requirements.
- Using knowledge of local workflows and national data definitions, develop and maintain a programme of audits for systems where staff input data.
- Produce reports on the audits and feedback to relevant staff at all levels with regards to the findings and required improvements as appropriate.
- Develop and maintain action plans to support improvement working with staff in the area to drive change.
- Work with managers to address new items or changes to data capture and input.
- Monitor data quality reports produced by the Department of Health, NHS E/I, the Secondary Uses Service and CCGs.
- Develop with the Information Services team local Data Quality reports to identify issues for: monitoring, correction and compliance purposes as appropriate.
- Complete the requirements of the Information Governance Toolkit for Data Quality, and report progress / issues to the Information Governance Steering Group helping ensure the Trust achieves a high score
- Leadership & Change Management
- Support the implementation of the Information Governance agenda, ensuring the Trust complies with the requirements relating to Data Quality.
- Use knowledge of trust systems and workflows to identify areas of data quality that require improvement and work with the appropriate staff to make improvements, including: operational, clinical, and IT staff both internal and external to WSFT.
- Work closely with Data Quality personnel across the region to take advantage of best practice at other Trusts. Represent the Trust at Regional and National Data Quality events as appropriate.
- To manage and support the Data Quality team in line with trust policies and procedures, including authorising leave requests and overtime forms.
- To participate in appraisals, staff training and development as applicable.
- Education & Training
- Use workflow knowledge to plan and provide training and awareness on Data Quality for Clinical, Operational and Administrative Staff.
- Using knowledge of national and local guidance, support the RTT and e-Care training programmes, including delivery of training to individuals and groups as required. Including the production of training materials as appropriate.
Job description
Job responsibilities
Job summary:
To be the Trusts subject matter expert on all aspects of Data Quality.
To manage the Data Quality team ensuring they provide a responsive, high quality service to the Trust.
To ensure data entered in to the electronic patient record is of a high standard, providing feedback and evidence to the organisation where improvements could be made or further training provided.
To be responsible for the monitoring of internal and external data quality dashboards and reporting.
To ensure Information Standard Notices (ISNs) are regularly reviewed and develop plans for implementation in line with specified timescales.
Job responsibilities:
Key Tasks & Responsibilities:
- Agree Trust wide standards of data definition across all areas of the Trust activity for both clinical and non-clinical data capture. To address any ongoing problems and update as new definitions become available.
- To establish and monitor data quality targets across the Trust, identify areas where data quality does not meet set targets and to develop proposals for the achievement of these targets.
- Benchmark trust data, locally & nationally, to identify areas of weakness in order to improve trust data.
- Provide data quality feedback to managers within Directorates and offer remedial training on a regular basis
- Apply data quality principles to e-Care, SystmOne and all major Trust systems.
- Work with the Information Services team to provide data quality performance indicators for managers and sub committees of the Board.
- To produce written operational policies and procedures (in liaison with departments) for any changes brought about by data quality review
- Support managers in reviewing all relevant job descriptions to ensure that the data quality responsibilities are identified.
- To ensure compliance with Information Standard Notices and DoH revisions to data requirements are implemented and data capture links to and supports Trust performance and reporting.
- Support and System Development
- Work with the Information Technology team to specify requirements for new applications / systems as appropriate, ensuring these are in line with national requirements.
- Using knowledge of local workflows and national data definitions, develop and maintain a programme of audits for systems where staff input data.
- Produce reports on the audits and feedback to relevant staff at all levels with regards to the findings and required improvements as appropriate.
- Develop and maintain action plans to support improvement working with staff in the area to drive change.
- Work with managers to address new items or changes to data capture and input.
- Monitor data quality reports produced by the Department of Health, NHS E/I, the Secondary Uses Service and CCGs.
- Develop with the Information Services team local Data Quality reports to identify issues for: monitoring, correction and compliance purposes as appropriate.
- Complete the requirements of the Information Governance Toolkit for Data Quality, and report progress / issues to the Information Governance Steering Group helping ensure the Trust achieves a high score
- Leadership & Change Management
- Support the implementation of the Information Governance agenda, ensuring the Trust complies with the requirements relating to Data Quality.
- Use knowledge of trust systems and workflows to identify areas of data quality that require improvement and work with the appropriate staff to make improvements, including: operational, clinical, and IT staff both internal and external to WSFT.
- Work closely with Data Quality personnel across the region to take advantage of best practice at other Trusts. Represent the Trust at Regional and National Data Quality events as appropriate.
- To manage and support the Data Quality team in line with trust policies and procedures, including authorising leave requests and overtime forms.
- To participate in appraisals, staff training and development as applicable.
- Education & Training
- Use workflow knowledge to plan and provide training and awareness on Data Quality for Clinical, Operational and Administrative Staff.
- Using knowledge of national and local guidance, support the RTT and e-Care training programmes, including delivery of training to individuals and groups as required. Including the production of training materials as appropriate.
Person Specification
Education & Qualification
Essential
- Masters or equivalent applicable NHS experience
Experience & Knowledge
Essential
- Good, working knowledge of patient administration processes in an NHS Trust
- Knowledge of Patients Administration System policies and procedures
- Knowledge of GDPR
- Knowledge of Information Governance Requirements for data quality
- Experience of communicating at all levels within the organisation and with external organisations
- Experience in presenting information to senior managers
Desirable
- Experience of managing staff
- Patient Administration System training experience
- Previous experience of Information Quality Assurance
- Knowledge of Minimum Data Sets and the NHS constitution
Skills & Abilities
Essential
- Excellent inter-personal and communication skills
- Ability to communicate and influence effectively at all levels, both verbally and in writing
- Ability to analyse data to determine trends
- Good report writing skills, with the ability to compile policies and procedures
- Competent user of Microsoft Office
- Systematic in approach to problem solving
- Able to manage a varied workload and to prioritise effectively
- Ability to work to deadlines
- Ability to resolve problems effectively
Desirable
- Knowledge of NHS information systems, flows and sources
- Knowledge of relevant national guidance and NHS data definitions
Personal Qualities
Essential
- Resourceful and have a flexible approach to working hours/duties
- Good time management
- Good team worker
- Attentive to detail and accuracy
- Able to manage a varied workload and to prioritise effectively
- Confident, highly motivated, and able to use own initiative
Desirable
- Ability to work well under pressure
- Ability to work with minimum supervision
Person Specification
Education & Qualification
Essential
- Masters or equivalent applicable NHS experience
Experience & Knowledge
Essential
- Good, working knowledge of patient administration processes in an NHS Trust
- Knowledge of Patients Administration System policies and procedures
- Knowledge of GDPR
- Knowledge of Information Governance Requirements for data quality
- Experience of communicating at all levels within the organisation and with external organisations
- Experience in presenting information to senior managers
Desirable
- Experience of managing staff
- Patient Administration System training experience
- Previous experience of Information Quality Assurance
- Knowledge of Minimum Data Sets and the NHS constitution
Skills & Abilities
Essential
- Excellent inter-personal and communication skills
- Ability to communicate and influence effectively at all levels, both verbally and in writing
- Ability to analyse data to determine trends
- Good report writing skills, with the ability to compile policies and procedures
- Competent user of Microsoft Office
- Systematic in approach to problem solving
- Able to manage a varied workload and to prioritise effectively
- Ability to work to deadlines
- Ability to resolve problems effectively
Desirable
- Knowledge of NHS information systems, flows and sources
- Knowledge of relevant national guidance and NHS data definitions
Personal Qualities
Essential
- Resourceful and have a flexible approach to working hours/duties
- Good time management
- Good team worker
- Attentive to detail and accuracy
- Able to manage a varied workload and to prioritise effectively
- Confident, highly motivated, and able to use own initiative
Desirable
- Ability to work well under pressure
- Ability to work with minimum supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
