Job summary
Here at WSH the role of Care Coordinator is an integral part of every ward! They are skilled at communication, multi-tasking, and often have a keen eye for detail. They not only work with the consultants, but are often the primary contact for family members. Our Care Coordinators play a pivotal role in the discharge planning of some of our most complex patients, ensuring that they have been seen by therapists, social workers and our complex discharge planning team. They also manage all ward-led discharges, liaising with care/nursing homes and working with our Transport department to make sure that our patients get home safely.
The post holder will also communicate the immediate position on the bed occupancy on the ward including up-to-date discharge information. This helps with patient flow throughout the trust. Furthermore, fulfilling this administration function enables medical and nursing time and attention to be spent directly caring for our patients.
The post holder will be working as part of the medical division, with different teams of staff, all working to deliver the best quality and safest care to their patients.
If you have the necessary skills, experience and qualities to help us to put patients first, please contact Karolina Krywko on 01284 714365 for an informal discussion or to arrange a visit.
Main duties of the job
- To work as part of the ward team maintaining responsibility for good communications between all departments, driving forward safe and timely discharge by ensuring all administrative work is completed
- To attend Multi-Disciplinary Team (MDT) meetings, and actively participate in daily board rounds, and record actions taken and appropriately follow-up.
- To update plan of the day, discharge readiness and Reason to Reside (R2R) on the whiteboard to ensure MDT staff/patient flow team/operational managers are aware of the patient's progress at all times
- To liaise with the medical teams and pharmacy staff to ensure discharge medication is prescribed and dispensed
- To liaise with Social Services Departments and ward-based staff with regards patient's needs, families and carers, gaining consent as appropriate to make referrals to Social Services in accordance with the Community Care Act 2014 as appropriate, to ensure care packages are in place in a timely fashion to expedite discharge
- To escalate issues to the nurse in charge or the supporting Manager of the day which prevent the patients' journey from progressing
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please find full details in the job description.
The post-holder will be managed by the Assistant Service Manager, in liaison with the Ward Manager to ensure appropriate resource throughout the Trust, and to ensure the patients journey through the hospital is as smooth as possible without any unnecessary delays. Most importantly, administrating and managing patients discharge. This role is front of house which requires the post holder to maintain a professional and courteous manner when dealing with colleagues and members of the public.
The role of Care Co-Ordinator fulfils a link between Consultants, Medical Teams, Ward Nursing Staff, Social Care Services, external agencies patients and their relatives. The role is an essential support to the relationship between Wards and the Clinical Site and patient flow team. This is by communicating the immediate position on the bed occupancy and discharge information on the ward. Furthermore, the care co-ordinator will support the operational management team by providing information and expertise on patients discharge, and delivering on the operational priorities for that day.
The role of the care Co- Ordinator has a direct impact on improving the patient journey, increasing patient satisfaction and a reduction in length of stay. The role is primarily ward based, the hours of work will be flexible, and will be determined at ward level, but with priority to service need and circumstances specific to the individual clinical area.
Job description
Job responsibilities
Please find full details in the job description.
The post-holder will be managed by the Assistant Service Manager, in liaison with the Ward Manager to ensure appropriate resource throughout the Trust, and to ensure the patients journey through the hospital is as smooth as possible without any unnecessary delays. Most importantly, administrating and managing patients discharge. This role is front of house which requires the post holder to maintain a professional and courteous manner when dealing with colleagues and members of the public.
The role of Care Co-Ordinator fulfils a link between Consultants, Medical Teams, Ward Nursing Staff, Social Care Services, external agencies patients and their relatives. The role is an essential support to the relationship between Wards and the Clinical Site and patient flow team. This is by communicating the immediate position on the bed occupancy and discharge information on the ward. Furthermore, the care co-ordinator will support the operational management team by providing information and expertise on patients discharge, and delivering on the operational priorities for that day.
The role of the care Co- Ordinator has a direct impact on improving the patient journey, increasing patient satisfaction and a reduction in length of stay. The role is primarily ward based, the hours of work will be flexible, and will be determined at ward level, but with priority to service need and circumstances specific to the individual clinical area.
Person Specification
Education & Qualification
Essential
- Achievement through study to level 3 or above (NVQ, GCSE A-C, 1st Diploma, Apprenticeship)
- Level 2 Maths & English qualification or equivalent
Desirable
- Certificate in Medical Terminology or willingness to work towards
- ECDL
Experience & Knowledge
Essential
- Computer literacy
- Computer/word processing skills
- Ability to work on own initiative and within a team
- Understands the importance of patient confidentiality
Desirable
- Experience of working in a healthcare setting
- Knowledge of NHS Continuing Healthcare & Delayed Transfers of Care processes
- Experience in using patient informationsystems PAS, eCare, Evolve LOSPT, Whiteboard, EPRO)
Skills & Abilities
Essential
- Communicates clearly in writing, verbally and using the telephone
- Good interpersonal skills
- Evidence of Good organisational and time management skills
Personal Qualities
Essential
- Organised and methodical
- Ability to remain calm under pressure
- Flexible approach to working hours and duties and adaptable to the needs of the service
- Evidence of Good organisational and time management skills
- A team player prepared to assist colleagues in the interests of patient care
Person Specification
Education & Qualification
Essential
- Achievement through study to level 3 or above (NVQ, GCSE A-C, 1st Diploma, Apprenticeship)
- Level 2 Maths & English qualification or equivalent
Desirable
- Certificate in Medical Terminology or willingness to work towards
- ECDL
Experience & Knowledge
Essential
- Computer literacy
- Computer/word processing skills
- Ability to work on own initiative and within a team
- Understands the importance of patient confidentiality
Desirable
- Experience of working in a healthcare setting
- Knowledge of NHS Continuing Healthcare & Delayed Transfers of Care processes
- Experience in using patient informationsystems PAS, eCare, Evolve LOSPT, Whiteboard, EPRO)
Skills & Abilities
Essential
- Communicates clearly in writing, verbally and using the telephone
- Good interpersonal skills
- Evidence of Good organisational and time management skills
Personal Qualities
Essential
- Organised and methodical
- Ability to remain calm under pressure
- Flexible approach to working hours and duties and adaptable to the needs of the service
- Evidence of Good organisational and time management skills
- A team player prepared to assist colleagues in the interests of patient care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
IP33 2QZ
Employer's website
https://www.wsh.nhs.uk (Opens in a new tab)
