Job summary
Could you help West Suffolk Hospital to deliver the best quality and safest care to our local community?
Restrictive Physical Intervention (RPI) Security Team
We have an exciting opportunity to be part of our restrictive physical intervention security team at the West Suffolk NHS Foundation Trust.
Based at West Suffolk Hospital in Bury St Edmunds, we are looking for compassionate people who are good communicators and mediators, and who can stay calm under pressure.
This responsible role is all about helping people; if you think you've got the enthusiasm, commitment and energy to contribute to our outstanding Trust, we want to hear from you. Whilst experience of working in the security industry is welcomed, it is not essential as all training will be provided - more important is your attitude and willingness to learn.
Main duties of the job
This is far from your usual 'security' role; as an NHS Hospital you'll be supporting us in creating an environment that is, and crucially feels, safe for our patients, visitors and staff.
You will need to have excellent communication skills, be able to take control of a situation with composure and diplomacy, use trained techniques to resolve issues, and demonstrate caring and understanding.
When we see conflict incidents you will be expected to manage and resolve these in a safe and controlled way - whether on a ward or supporting staff with a patient on a one-to-one basis.
You'll also be helping to keep our site and buildings safe. You'll join regular patrols and sweeps of the site, monitor access to restricted areas, help to keep locked areas secure and even escort members of staff back to their cars out-of-hours on request.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Job summary:
Under the general supervision of the Portering and Security manager / Assistant Manager, the RPI Team operative will be responsible for attending RPI requests from wards or department, Security patrolling the hospital site internally and externally and when requested undertake one to one bed watches. On occasions there will be a requirement for the post holder to undertake the duties without direction supervision. The post holder will ensure work schedules relating to the tasks required are carried out efficiently and completed. The post holder will ensure that all relevant administration is undertaken in a timely manner and submitted as required.
The post holder will ensure appropriate steps are taken to create a pro-security culture so staff and patients accept responsibility for security around the hospital site and ensure that where security incidents or breaches occur, they are detected and reported as per Trust policy. Additionally, the post holder will ensure all Trust policies, procedures and protocols are adhered to. The post holder will be required to be of a smart professional appearance, and to undertake both new and refresher training as required. The post holder will be expected to work with a customer focus and patient first ethos. The post holder will also be expected to undertake any duty where this is considered a reasonable request and doesnt need specialist training.
Job responsibilities:
One to One Beds Watch
- To undertake patient bed watches
- To manage the patients violence and/or aggression on a one to one basis.
- Not to leave the patient unattended until such time as it is safe to stand down.
- To complete all documentation as requirement.
- To assist the medical staff when undertaking patient observations to maintain the staff safety
- To undertake guided escort for patient off the ward (only with Ward agreement).
- To undertake guided escort with medical staff when transferring patient to another department / ward.
- To help meet the needs of the patient and reduce the patients distress.
- To maintain the patient and staff safety at all time.
- To help maintain the patient dignity at all times
Fire Marshall
- To ensure you are fully compliant with mandatory training for Fire (yearly refresher).
- To respond to any fire call on Trust premises (Hardwick lane site) as part of the fire response team.
- To undertake out Evacuation chair refresher training (annually).
- To assist the Portering supervisor with any evacuation if required.
- To assist in the retrieval of the emergency oxygen cylinders if required.
- Ensure you report any unsafe fire safety measures to the estates helpdesk.
- To comply with any further duties as required by the Portering Supervisor in relation to fire.
It will be a requirement of the post holder to attend the departments mandatory training day; it will also be a requirement of the post holder to attend any training days or training sessions outside of the department mandatory session where there is a Trust requirement for them to attend.
If the post holder has booked annual leave that coincides with a training day or session they will be exempt from attending, it will be the post holders responsibility to advise their line managers should this be the case.
Addition notes,
The duties outlined above include but are not limited to those stated and are subject to changes to meet the need of the service, consultation with the post holder will be undertaken in line with Trust protocols if significant change to the job role is required.
From time to time it may be required for the post holder to undertake other duties as delegated by the Department Manager or assistant manager, sometimes at short notice. If there is a requirement for said addition duties to then become an ongoing task appropriate consultation with the post holder will be undertaken as per Trust Protocol.
Key Tasks & Responsibilities:
- Ward / Department aggressive patient incident attendance.
- Ward One to One patient bed watches.
- Security patrolling of the internal and external site.
- Fire Marshall.
The following listed tasks are not exhaustive.
Security
- To undertake regular security checks including but not limited to:
- Checking internal and external doors and windows are locked.
- Patrol the premises to prevent and detect signs of intrusion
- Investigating reports of intruders.
- Warn persons of rule infractions or violations
- Where necessary escorting / removing members of the public from the Hospital site.
- Attending incidents of violence and aggression.
- Escorting patients and staff out of hours to their cars as required.
- Checking entrances/exits to all residents to ensure they are secure.
- Checking all external compounds are secure.
- Checking all standalone buildings associated with the West Suffolk NHS foundation Trust,
- Assisting the operational manager in placing site into lockdown.
- Assisting with bomb alerts / threats protocols and actions.
- Undertaking premises searches.
- Assisting the police in the event of an armed or non-armed response to an incident.
- Assisting with and controlling access to wards /departments.
- The issuing of CCTV footage and or still images to the Police upon request after approval.
- Checking of documentation for releasing of CCTV to the Police after approval.
- Ensuring any security incidents are documented and reported to the Security manager.
- To participate in security risk assessments and assist in the implementation of preventative measures.
- Assisting with investigate reports of any security incidents, suspicious activity or behaviour.
Restrictive Physical Intervention- Ward / Department Attendance
- To respond to Restrictive Physical Intervention request for assistance as part of the RPI team .
- To assist the ward / department to regain control of the situation.
- Wherever possible to use talk down techniques.
- To use Physical Management of Aggression (PMA) as a last resort.
- To say with the patient until the risk to the patient / staff is considered acceptable by the both the team and the senior member of the nursing team.
- To complete all required documentation in relation to the RPI call out.
- Debrief after the RPI events and complete the required debrief documentation and submit to the security manager.
- To maintain the patient dignity as best a possible at all times
Job description
Job responsibilities
Job summary:
Under the general supervision of the Portering and Security manager / Assistant Manager, the RPI Team operative will be responsible for attending RPI requests from wards or department, Security patrolling the hospital site internally and externally and when requested undertake one to one bed watches. On occasions there will be a requirement for the post holder to undertake the duties without direction supervision. The post holder will ensure work schedules relating to the tasks required are carried out efficiently and completed. The post holder will ensure that all relevant administration is undertaken in a timely manner and submitted as required.
The post holder will ensure appropriate steps are taken to create a pro-security culture so staff and patients accept responsibility for security around the hospital site and ensure that where security incidents or breaches occur, they are detected and reported as per Trust policy. Additionally, the post holder will ensure all Trust policies, procedures and protocols are adhered to. The post holder will be required to be of a smart professional appearance, and to undertake both new and refresher training as required. The post holder will be expected to work with a customer focus and patient first ethos. The post holder will also be expected to undertake any duty where this is considered a reasonable request and doesnt need specialist training.
Job responsibilities:
One to One Beds Watch
- To undertake patient bed watches
- To manage the patients violence and/or aggression on a one to one basis.
- Not to leave the patient unattended until such time as it is safe to stand down.
- To complete all documentation as requirement.
- To assist the medical staff when undertaking patient observations to maintain the staff safety
- To undertake guided escort for patient off the ward (only with Ward agreement).
- To undertake guided escort with medical staff when transferring patient to another department / ward.
- To help meet the needs of the patient and reduce the patients distress.
- To maintain the patient and staff safety at all time.
- To help maintain the patient dignity at all times
Fire Marshall
- To ensure you are fully compliant with mandatory training for Fire (yearly refresher).
- To respond to any fire call on Trust premises (Hardwick lane site) as part of the fire response team.
- To undertake out Evacuation chair refresher training (annually).
- To assist the Portering supervisor with any evacuation if required.
- To assist in the retrieval of the emergency oxygen cylinders if required.
- Ensure you report any unsafe fire safety measures to the estates helpdesk.
- To comply with any further duties as required by the Portering Supervisor in relation to fire.
It will be a requirement of the post holder to attend the departments mandatory training day; it will also be a requirement of the post holder to attend any training days or training sessions outside of the department mandatory session where there is a Trust requirement for them to attend.
If the post holder has booked annual leave that coincides with a training day or session they will be exempt from attending, it will be the post holders responsibility to advise their line managers should this be the case.
Addition notes,
The duties outlined above include but are not limited to those stated and are subject to changes to meet the need of the service, consultation with the post holder will be undertaken in line with Trust protocols if significant change to the job role is required.
From time to time it may be required for the post holder to undertake other duties as delegated by the Department Manager or assistant manager, sometimes at short notice. If there is a requirement for said addition duties to then become an ongoing task appropriate consultation with the post holder will be undertaken as per Trust Protocol.
Key Tasks & Responsibilities:
- Ward / Department aggressive patient incident attendance.
- Ward One to One patient bed watches.
- Security patrolling of the internal and external site.
- Fire Marshall.
The following listed tasks are not exhaustive.
Security
- To undertake regular security checks including but not limited to:
- Checking internal and external doors and windows are locked.
- Patrol the premises to prevent and detect signs of intrusion
- Investigating reports of intruders.
- Warn persons of rule infractions or violations
- Where necessary escorting / removing members of the public from the Hospital site.
- Attending incidents of violence and aggression.
- Escorting patients and staff out of hours to their cars as required.
- Checking entrances/exits to all residents to ensure they are secure.
- Checking all external compounds are secure.
- Checking all standalone buildings associated with the West Suffolk NHS foundation Trust,
- Assisting the operational manager in placing site into lockdown.
- Assisting with bomb alerts / threats protocols and actions.
- Undertaking premises searches.
- Assisting the police in the event of an armed or non-armed response to an incident.
- Assisting with and controlling access to wards /departments.
- The issuing of CCTV footage and or still images to the Police upon request after approval.
- Checking of documentation for releasing of CCTV to the Police after approval.
- Ensuring any security incidents are documented and reported to the Security manager.
- To participate in security risk assessments and assist in the implementation of preventative measures.
- Assisting with investigate reports of any security incidents, suspicious activity or behaviour.
Restrictive Physical Intervention- Ward / Department Attendance
- To respond to Restrictive Physical Intervention request for assistance as part of the RPI team .
- To assist the ward / department to regain control of the situation.
- Wherever possible to use talk down techniques.
- To use Physical Management of Aggression (PMA) as a last resort.
- To say with the patient until the risk to the patient / staff is considered acceptable by the both the team and the senior member of the nursing team.
- To complete all required documentation in relation to the RPI call out.
- Debrief after the RPI events and complete the required debrief documentation and submit to the security manager.
- To maintain the patient dignity as best a possible at all times
Person Specification
Education & Qualification
Essential
- Good general standard of education
Experience
Essential
- Experience within a security role.
- Experience of working in a customer service environment.
- Proven ability to work without supervision.
- Knowledge of Security processes
Desirable
- Experience of working within the NHS.
- Good understanding of Health & Safety.
Skills & Abilities
Essential
- Excellent communication and interpersonal skills, both written and oral.
- Able to work on own initiative
- Able to effectively communicate and work with all levels of staff.
- Good IT skills.
- Able to work under pressure with the ability to take charge of emergency situations.
- Able to prioritise own workload.
Other requirements
Essential
- Occupational Health clearance to carry out the full RPI Team role including manual handling duties.
- Professional approach
- Flexible and willing to work outside of normal contracted hours.
- A clear understanding of the importance of creating a safe and secure environment within the NHS for patients, staff and Trust property and assets.
Person Specification
Education & Qualification
Essential
- Good general standard of education
Experience
Essential
- Experience within a security role.
- Experience of working in a customer service environment.
- Proven ability to work without supervision.
- Knowledge of Security processes
Desirable
- Experience of working within the NHS.
- Good understanding of Health & Safety.
Skills & Abilities
Essential
- Excellent communication and interpersonal skills, both written and oral.
- Able to work on own initiative
- Able to effectively communicate and work with all levels of staff.
- Good IT skills.
- Able to work under pressure with the ability to take charge of emergency situations.
- Able to prioritise own workload.
Other requirements
Essential
- Occupational Health clearance to carry out the full RPI Team role including manual handling duties.
- Professional approach
- Flexible and willing to work outside of normal contracted hours.
- A clear understanding of the importance of creating a safe and secure environment within the NHS for patients, staff and Trust property and assets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
