Job summary
An exciting opportunity has
become available for a Digital Transformation Project Manager to join our
expanding team here in Digital Services at West Suffolk Hospital.
Working as a vital part of the
Digital Transformation team, this role will support the Head of Digital
Transformation in the implementation of Digital Transformation Projects across
the Trust in both clinical and corporate areas.
The successful candidate will
be experienced in supporting staff in the use of technology, ideally from within
the NHS. They will have excellent communication and organisational skills, with
the ability to manage varying workloads and to prioritise to meet short
deadlines.
Main duties of the job
The Digital Transformation
Project Manager will work closely with Head of Digital Transformation to
develop and deliver a comprehensive programme of change across the
organisation.
The role will help identify
opportunities for service and process improvements across the organisation through
a combination of engaging with trust staff and undertaking research around best
practice and new innovations.
The successful candidate will
be expected to create detailed documentation including business cases for
specific projects where potential transformation is identified, following the
usual front door policy for digital projects. This will include liaison with
key members of the Digital Services team to understand the technical
requirements and restrictions of individual projects.
This role will lead on
communications with those affected by project implementation, including acting
as conduit and interpreter between technical colleagues and subject matter
experts. The Digital Project Manager will be expected to help resolve any
queries arising from those affected by the project.
The Digital Project Manager
will be expected to build effective and strong working relationships with
departments across the organisation and represent Head of Digital
Transformation at meetings as required.
About us
#BeKnown
at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
Were
a busy, friendly, rural NHS Trust providing high-quality care and compassion to
more than a quarter of a million people across west Suffolk. We care for,
treat and support people in hospital, at home and in various community
settings.
The
West Suffolk Hospital in Bury St Edmunds provides acute and secondary care
services (emergency department, maternity and neonatal services, day surgery
unit, eye treatment centre, Macmillan unit and childrens ward). It has 500+
beds and is a partner teaching hospital of the University of Cambridge.
Adult
and paediatric community services, provided in collaboration with West Suffolk
Alliance partners, include a range of nursing, therapy, specialist, and ongoing
temporary care and rehabilitation, some at our Newmarket Community Hospital.
We
do our utmost to achieve outstanding clinical outcomes for patients and our
values of fairness, inclusivity, respect, safety and team work guide how we
work and behave as a team.
With
nearly 5,000 staff, from all over the world, we strive to make our organisation
a great place to work. Whatever your role or ambition, we want to help you be
the best you can be.
We
promote a diverse and inclusive community where everyones voice counts and you
can #BeKnown for whoever you are.
Join
us. What will you #BeKnown for?
Job description
Job responsibilities
Please see job description for full details.
STRATEGY
LEVEL
To work closely with Head of
Digital Transformation to develop and deliver a comprehensive programme of
change across the organisation.
To continuously identify
opportunities for service and process improvements across the organisation.
This will be through a combination of engaging with trust staff and undertaking
research around best practice and new innovations.
To scope the outline potential for
these and to present to Head of Digital Transformation as proposals for
inclusion in the programme.
To utilise
a variety of transformation tools (including LEAN, six sigma, business process
re-engineering and quality improvement methodologies) to identify and implement
improvement opportunities using technology across the trust.
To
work closely with department leads and technical leads to support the
implementation of multiple technical initiatives across the trust.
To
gain knowledge of the clinical and corporate systems used within the trust and
their potential use and purpose.
To
develop strong relationships with other change leaders across the trust
ensuring programmes are both aligned to and supporting delivery of wider
transformation opportunities.
To
support and influence digital discussions around the development of new health
and social care campus.
PROJECT
LEVEL
The individual will lead on specific
projects as well as supporting the overall programme. Responsibilities for this will include:
Preparation
of business cases for specific projects where potential transformation is
identified, following the usual front door policy for digital projects. This
will include liaison with key members of the Digital Services team to
understand the technical requirements and restrictions of individual projects.
Production
of project documentation including project initiation documents, risk/issue
registers, project plans and project closure documents.
Working
with subject matter experts and stakeholders to identify anticipated benefits
for each project and then baselining these.
Working
with subject matter experts and stakeholders to produce safety cases for new
innovations.
Map
existing workflows and processes to identify opportunities for change and new
ways of working. To document the new business processes in association with
clinicians and non-clinicians and facilitating change work as required.
Work
with training team to design training programmes for staff that will use the
new technologies. This includes creation of guides, standard operating
procedures and policies to support.
Liaise
with digital team for any interface or build work required to implement agreed
solutions.
Lead
on communications with those affected by implementation including acting as
conduit and interpreter between technical colleagues and subject matter
experts.
Resolve
any queries arising from those affected by the project.
Administering
and monitoring project expenditure ensuring project is delivered within
financial envelope provided.
Overseeing
delivery of the project to ensure that original goals are met and embedded.
Motivating
teams and colleagues involved in change to ensure delivery within agreed
timescales and that original benefits are achieved. This will require
persuading colleagues to adopt new behaviours and new ways of working and the
use of negotiating skills to balance the requirements of different services in
conflicting circumstances.
Job description
Job responsibilities
Please see job description for full details.
STRATEGY
LEVEL
To work closely with Head of
Digital Transformation to develop and deliver a comprehensive programme of
change across the organisation.
To continuously identify
opportunities for service and process improvements across the organisation.
This will be through a combination of engaging with trust staff and undertaking
research around best practice and new innovations.
To scope the outline potential for
these and to present to Head of Digital Transformation as proposals for
inclusion in the programme.
To utilise
a variety of transformation tools (including LEAN, six sigma, business process
re-engineering and quality improvement methodologies) to identify and implement
improvement opportunities using technology across the trust.
To
work closely with department leads and technical leads to support the
implementation of multiple technical initiatives across the trust.
To
gain knowledge of the clinical and corporate systems used within the trust and
their potential use and purpose.
To
develop strong relationships with other change leaders across the trust
ensuring programmes are both aligned to and supporting delivery of wider
transformation opportunities.
To
support and influence digital discussions around the development of new health
and social care campus.
PROJECT
LEVEL
The individual will lead on specific
projects as well as supporting the overall programme. Responsibilities for this will include:
Preparation
of business cases for specific projects where potential transformation is
identified, following the usual front door policy for digital projects. This
will include liaison with key members of the Digital Services team to
understand the technical requirements and restrictions of individual projects.
Production
of project documentation including project initiation documents, risk/issue
registers, project plans and project closure documents.
Working
with subject matter experts and stakeholders to identify anticipated benefits
for each project and then baselining these.
Working
with subject matter experts and stakeholders to produce safety cases for new
innovations.
Map
existing workflows and processes to identify opportunities for change and new
ways of working. To document the new business processes in association with
clinicians and non-clinicians and facilitating change work as required.
Work
with training team to design training programmes for staff that will use the
new technologies. This includes creation of guides, standard operating
procedures and policies to support.
Liaise
with digital team for any interface or build work required to implement agreed
solutions.
Lead
on communications with those affected by implementation including acting as
conduit and interpreter between technical colleagues and subject matter
experts.
Resolve
any queries arising from those affected by the project.
Administering
and monitoring project expenditure ensuring project is delivered within
financial envelope provided.
Overseeing
delivery of the project to ensure that original goals are met and embedded.
Motivating
teams and colleagues involved in change to ensure delivery within agreed
timescales and that original benefits are achieved. This will require
persuading colleagues to adopt new behaviours and new ways of working and the
use of negotiating skills to balance the requirements of different services in
conflicting circumstances.
Person Specification
Personal Qualities
Essential
- Ability to travel to rural locations to carry out post
- Flexible approach to working hours and duties
- Self-motivation and ability to motivate others.
- Excellent organisational skills.
- Positive approach to problem solving and good analytical skills.
- Able to work both independently and as part of a team.
Experience
Essential
- Business change experience
- Experience in leading digital projects
- Understanding of change management techniques and business process engineering.
- Experience of using computer systems to advanced level
- Experience of training to support business change
- Ability to work autonomously and manage own workload.
- Experience negotiating skills for use in conflicting circumstances.
- Knowledge of healthcare delivery within the NHS
- Good understanding of information governance and data protection.
- Dealing with sensitive and complex information.
- Ability to administer and monitor project budgets.
Qualifications
Essential
- Educated to degree level of equivalent demonstrable knowledge and experience.
- Extensive Microsoft office knowledge
- Project management qualification.
- Evidence of Continuous Professional Development
Skills & Abilities
Essential
- Ability to influence decision making and working practice
- Ability to write clearly and appropriately for mixed audiences.
- Good presentation skills using a variety of resources.
- Excellent interpersonal communication and facilitation skills.
- Ability to process information logically
- Ability to impart information in a clear and convincing way
- Ability to discuss and explain complex issues to non-specialist staff.
- Ability to prioritise work appropriately and manage a changing workload demonstrating an organised approach and an ability to meet deadlines.
- Understanding of change management principles and processes.
- Able to communicate at all levels.
- Ability to concentrate for long periods of time i.e., writing reports and completing analysis.
- Creative and lateral thinker with ability to generate solutions.
Desirable
- Experience in the management of Patient Portal solutions
- Knowledge of digital dictation software
Person Specification
Personal Qualities
Essential
- Ability to travel to rural locations to carry out post
- Flexible approach to working hours and duties
- Self-motivation and ability to motivate others.
- Excellent organisational skills.
- Positive approach to problem solving and good analytical skills.
- Able to work both independently and as part of a team.
Experience
Essential
- Business change experience
- Experience in leading digital projects
- Understanding of change management techniques and business process engineering.
- Experience of using computer systems to advanced level
- Experience of training to support business change
- Ability to work autonomously and manage own workload.
- Experience negotiating skills for use in conflicting circumstances.
- Knowledge of healthcare delivery within the NHS
- Good understanding of information governance and data protection.
- Dealing with sensitive and complex information.
- Ability to administer and monitor project budgets.
Qualifications
Essential
- Educated to degree level of equivalent demonstrable knowledge and experience.
- Extensive Microsoft office knowledge
- Project management qualification.
- Evidence of Continuous Professional Development
Skills & Abilities
Essential
- Ability to influence decision making and working practice
- Ability to write clearly and appropriately for mixed audiences.
- Good presentation skills using a variety of resources.
- Excellent interpersonal communication and facilitation skills.
- Ability to process information logically
- Ability to impart information in a clear and convincing way
- Ability to discuss and explain complex issues to non-specialist staff.
- Ability to prioritise work appropriately and manage a changing workload demonstrating an organised approach and an ability to meet deadlines.
- Understanding of change management principles and processes.
- Able to communicate at all levels.
- Ability to concentrate for long periods of time i.e., writing reports and completing analysis.
- Creative and lateral thinker with ability to generate solutions.
Desirable
- Experience in the management of Patient Portal solutions
- Knowledge of digital dictation software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospitals Nhs Trust
Hardwick Lane
Bury St. Edmunds
Suffolk
IP332QZ
Employer's website
https://www.wsh.nhs.uk (Opens in a new tab)
