Integrated Neighbourhood Team Manager - Band 7 - Newmarket CHT

Job responsibilities

JOB PURPOSE:

This is a key role within the organisation, located within the Integrated Neighbourhood Team. The main purpose of this role is to directly manage the professional staff within their own professional area in one of the Integrated Neighbourhood Teams, and contribute to the effective leadership of the Integrated Neighbourhood Teams, supporting the relevant Integrated Locality Lead in delivering good quality services and effective integration between health and social care through collaboration with stakeholders and partners across the system to deliver better outcomes for the people of Suffolk. Managing alongside key partners, system leadership will be a key part of the role, ensuring health and social care systems are joined up and accessible for all our service users.

You will lead and manage the community health / social care members of the Integrated Neighbourhood Team to deliver the highest standards of health, social care and reablement for the people of Suffolk.

There will also be Teams working in the locality i.e. Hospital to Home Team, Flexible Care and Support Team (FCST) where the Manager leads a team that works in an integrated way across the locality, supporting partnership working and development.

You will be expected to promote the Alliance vision, objectives, and priorities effectively to your staff, our partners, and the public and inspire others by role modelling organisational values at all times. You will promote a culture of value for money, outcome based customer focus and continuous improvement.

You will manage a group of professionals aligned to either Community Health or Adult Community Services within an Integrated Team in a particular geographical area of West Suffolk, as we progress to the emerging new operating model and locality based delivery teams.

You will work as part of the West Suffolk Alliance, working closely with your Integrated Locality Leads, Operations and Partnership Manager and Alliance Delivery Leads, Integrated Director, CCG transformation team and the mental health, primary care links and other key partners for the locality.

KEY TASKS Inclusive of Health and Social Care:

To support the creation of a high-performance culture within the INT that is flexible, innovative, responsive to changing priorities and empowers people to deliver excellence, best value and continuous improvement for the people of Suffolk, supporting the ambitions and delivery plans of the West Suffolk Alliance.

A clear focus on people, families and community needs, in the context of demand reduction, ensuring preventative and long-term sustainable solutions which enable people to live long and fulfilling lives by maximising their independence.

Lead and manage the relevant members of the INT, (either Community Health or ACS) building trust and developing shared priorities to ensure effective, evidence-based assessment and support, accessible care, and a culture of continuous quality improvement.

A thorough working knowledge of the duties placed on the respective employing organisation, is required.

Ensure effective operations in planning, programme development, human resources and staff development, and financial oversight. This will incorporate responsibility for all HR processes as well as encouraging remote working and when appropriate ensuring staff in teams are empowered to work across teams and/ or specialisms.

On a daily basis oversee the management of highly complex decisions using analytical and interpretation skills to compare a range of options to service delivery and to meet assessed needs.

Model and use critical reflective skills in leadership, management, practice or organisational supervision settings to enhance my own, others' and the organisations strategic outcomes

Provide leadership in the critical application of professional ethics to strategic decision-making, using a legal and human rights framework

Promote a culture where individuals and communities can exercise their rights to autonomy and self-determination balancing this effectively with safeguarding responsibilities

Ensure that that service users and carers experiences and outcomes are at the heart of the organisations values and ethical concerns, and promote this across the system

Create and maintain a culture of professional curiosity

Maintain a high level of expertise, informed by knowledge in both established and emergent areas relevant to my field of practice or strategic responsibilities

Maintain a sophisticated knowledge of the law relevant to area of responsibility, using it to support strategic decision-making

Develop and maintain a strategic plan to oversee performance management themes that arise, supporting positive resolutions and taking action with HR/the regulator where necessary.

Collaborative, integrated outcome-based service delivery that takes account of national performance standards, statutory and local performance plans.

Be accountable for quality of practice and decisions, ensuring that all statutory services and operational obligations (e.g. Care Act, Mental Capacity Act and other legislation and policy required for this role) are fulfilled and delivered to agreed standards and quality frameworks. Work within legal and ethical frameworks, using professional authority and judgement appropriately.

To contribute to the development and implementation of policies and service delivery

Use information from a range of appropriate sources, including supervision, to inform assessments, to analyse risk, and to make a professional decision. Recognise the risk indicators of different forms of abuse and neglect and their impact on people, their families and their support networks, consider ethical dilemmas, conflicting information, or differing professional decisions. Assess the influence of cultural and social factors over people and the effect of loss, change and uncertainty in the development of resilience.

Demonstrate good subject knowledge on key aspects of practice and develop knowledge of current issues in society and social policies impacting on practice in Adult and Community Services and Community Health; supporting an open and creative learning culture in the workplace to discuss, reflect on and share best practice

Support the team to use assessment skills and specialist knowledge to identify those patients who are at risk of hospital admission, deprivation, abuse, homelessness and lead the team to develop creative solutions across traditional organizational boundaries to deliver the right care, in the right place, at the right time by the right person

Support the team to enable people to access information, advice and equipment relevant to health and wellbeing, social situation and leisure activities

Support the team to enable and empower people to address their own health and wellbeing needs through assisting them to identify goals in relation to specific areas to promote their independence

Develop motivate and empower staff thus ensuring high standards of staff engagement for your service area. Create and sustain an environment which supports staff to embrace and role model organisational values i.e..SCC we ASPIRE values, WSFT FIRST values

Developing and implementing with partners shared data and outcomes for the locality including developing locality dashboards and performance metrics

Support the Integrated Locality Leads to monitor and review service delivery plans and priorities, to ensure agreed standards relating to quality, safety and compliance are achieved. This includes contribution to appropriate business continuity plans for services and the escalation of risks as appropriate.

Experience

Essential

• Good working knowledge and extensive experience of working within an Integrated Health and Social Care system
• Good knowledge and understanding of the major issues facing local government, and the specific challenges facing Health and Adult Social Care.
• Good understanding of all relevant health and social care specific legislation including the practical application of relevant legislation and practice guidance.
• Experience of the management and supervision of staff
• Documented evidence of continued personal development, relevant to community services
• High level of ability to reflect on, and critically appraise, own practice and performance
• High level of presentation and training skills
• Experience of Microsoft Word and use of email Ability to manage and monitor delegated team budget
• Ability to monitor and analyse data to assist in developing and managing system delivery from team perspective
• Evidence of harnessing the strengths and talents of team members in order to support them to realise their full potential and achieve personal team and system goals
• Evidence of leadership and management skill
• Knowledge of recruitment and selection processes
• High level of knowledge and understanding of health and care drivers and policies
• A broad knowledge of primary and community services
• Ability to monitor team members professional supervision needs and ensure supported by own profession supervisor.
• Supervise direct reports with own professional qualification
• Experience of working with adults with complexity
• Experience of working with a range of primary and community services, including Health, Adult Care Services and the Independent Sector
• To demonstrate a knowledge of Health and Safety legislation for self and others within the team and self
• Experience of leading and participating in research and audit
• To demonstrate a knowledge of Health and Safety legislation for self and others
• within the team and self
• Knowledge of current manual handling regulations, monitor and manage these within the team and self
• Knowledge and understanding of professional and ethical issues
• To demonstrate a knowledge of equality and diversity

Skills & Abilities

Essential

• High level of communication skills
• High level of effective leadership and management skills
• High level of ability to work under pressure and set priorities to achieve service objectives
• Ability to manage conflicting demands.
• High level of skill in developing and maintaining effective working relationships with relevant stakeholder
• Clear understanding of and a high level of commitment to, clinical governance
• Involvement in the planning, development and implementation of services with a focus on own locality needs
• To have a commitment to the delivery of an equitable person-centred service

Qualifications

Essential

• Degree level qualification in own specific professional field or equivalent relevant experience
• Professional Registration

Desirable

• Management qualification
• Leadership qualification
• Coaching qualification
• Documented evidence of Continued Professional Development

Personal Qualities

Essential

• A passion for improving the Health and Care wellbeing of people across Suffolk
• Ability to move around Suffolk in timely manner
• Can do attitude
• Positive leadership behaviours to organisational and professional standards
• Ability to self- manage and prioritise work
• Resilient under pressure and ability to remain positive when challenged
• To be innovative and creative in the pursuit of an efficient and effective person-centred system
• Flexible approach to working hours/duties
• Ability to travel to all rural locations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).