IT Clinical Systems Trainer - Band 5 - Digital Services

Job description

Job responsibilities

Please see the full job description in supporting information or more detail

JOB PURPOSE:

West Suffolk NHS Foundation Trust has been using an integrated Electronic Patient Record (EPR) termed e-Care for some time now and is continually consolidating other core IT systems so that e-Care becomes the primary electronic patient record across the whole Trust. The Trust is also a Global Digital Exemplar site due to the use of technology within patient care. As a Trust we are proud of this achievement which helps to maintain a high-quality support service to the end user community.

As a member of the Training team the Clinical Systems IT Trainer will be responsible for the successful delivery of a number of further modules and applications of the current (EPR) system training within the Trust. The trainer will be required to meet the needs of the EPR Project in accordance with national and local policies and procedures.

The Trainer will work closely with the Digital Services Training Manager and Training Team Lead to help plan, deliver, assess and evaluate facilitation and training for the project across the Trust and to maintain and deliver the Business as usual IT Training programme. This role also includes supporting the Trusts Learning Management system (LMS) which hosts both IT Training and Community Training and Education packages.

KEY TASKS:

1. Training and System Support

1.1 Support the development, design and implementation of the eCare system based on an analysis and understanding of current working practice and professional standards.

1.2 Collate feedback from training sessions to help develop more meaningful lesson plans and contribute to better workflow practices.

1.3 Participate in the updating, configuration and data entry of the Train domain to reflect annual upgrades and system changes.

1.4 To have a clear understanding of the training requirements for other IT supported systems such as: Doctors Induction, tailored 1 to 1s, Locums and assist other training team members to be able to deliver this service including our Business as Usual training (BAU)

1.5 Support the Digital Services Training Manager with assessing the priorities for EPR Training within the Trust and provide regular updates: Eg; Training needs analysis, feedback, issues or risks.

1.6 Work closely with the IT Training Administrator to support all aspects of training admin

1.7 Provide support with regards to the Learning Management System (LMS) including content build, any 1 to 1 training that may be required, report requests, user upload and configuration.

1.8 Participate in and towards the decisions captured by the Learning Steering Group including any changes to the LMS.

1.9 Participate in local acceptance testing

1.10 Floor walking to support users at Go Lives

1.11 During February, April, July/August and December (1st Wednesday) each year there is a new intake of Junior Doctors who will require training. The Post holder is expected to be available during these periods, with additional smaller ones in March, Sept, Oct plus ad hoc where required.

1.12 To undertake, lead, assist in and support any project work to be undertaken by the Department, commensurate with grade.

1.13 Provide support to and cover work activities for colleagues in times of absence or annual leave

2 Skills

2.1 To communicate at all levels in the planning and delivery of training

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2.2 Have a working knowledge of all aspects of a Patient Administration System and its best use

2.3 Ability to interpret complex and/or vague national guidance in relation to the users remit

2.4 To develop and maintain a current understanding of NHS data standards, definitions and coding schemes, with appropriate application

2.5 Ability to proactively track and amend procedures as and when appropriate, in line with system changes

2.6 Ability to work under pressure and produce high quality work to tight deadlines, ensuring projects are delivered to timescale

2.7 Ability to work on own initiative and as a member of a team

2.8 Strong interpersonal skills

2.9 Ability to support users in new way of working.

3 Education & Training

3.1 Produce and deliver EPR Training, supporting the Digital Services Training Manager in the development and delivery of flexible and inclusive training, ensuring that users receive the necessary training to enable to gain skills that can be used in the workplace.

3.2 Develop and maintain professional training packages including: production of training material, maintenance, of training records, and production of completed evaluation assessments.

3.3 Responsible for delivering professional EPR training courses to end users including: customisation and distribution of course materials, delivery of courses, delegate evaluation and reporting, co-ordination and preparation of training facilities, collation of training attendees.

3.4 Maintain an up to date record of training and support delivered

3.5 Design, deliver and support e-learning for the new EPR system where appropriate.

3.6 Assess applications for EPR Training from staff across the Trust, linking in with other Trust Training, where appropriate.

3.7 Become a Subject Matter Expert in the relevant product(s) and applications, with an appreciation of the full range of care setting issues, data definitions and patient pathways

3.8 As a Trainer, attend training courses organised by the Local Service Provider as necessary, and cascade the training to colleagues within the Trust as appropriate.

3.9 Identify and escalate when learners do not have the basic skills required to use EPR effectively

3.10 Working with the supplier to encourage the change process necessary to achieve the aims of the Trust.

3.11 Co-ordinate training schedules with facilitation, and service commitments

3.12 Evaluate the effectiveness of training to ensure they meet identified needs and are suitable for the intended audience

3.13 Participate in any consultation processes for development of the new EPR system, including attending project meetings and occasional off site meetings/conferences/events

3.14 As part of the Training Team the post holder will work closely with members of the Project and Change Management teams.

3.15 Liaise with the Application Support Team and deliver training sessions on system functionality, system updates and troubleshooting issues.

3.16 Contribute to the projects Risk and issues logs.

3.17 Where appropriate to provide information security and confidentiality training as part of the EPR training programme.

4 Professional Conduct and Professional Development

4.1 Exercise professional accountability and uphold the code of professional conduct applicable to the registrants role

4.2 Use reflection to formulate and prioritise areas for self-development.

4.3 Develop and maintain own professional knowledge and skills through life-long learning

4.4 Participate in annual appraisal and quarterly performance reviews under the direction of line manager.

4.5 The post requires the near constant use of a computer, leading to lengthy periods of sitting/standing

4.6 The post holder must be prepared to complete urgent work requirements, working flexible hours to meet the demands of the serice

Person Specification

Personal Qualities

Essential

• Ability to work in a constantly changing environment and willingness to accept challenge
• Able to manage conflicting priorities on a daily basis and manage time to meet deadlines
• Self- motivated and able to work autonomously
• Willingness to have a flexible approach to working hours/duties
• Be able to travel to meet the needs of the service

Experience

Essential

• Experience of working across a wide range of project areas
• Experience of managing change and associated behaviours
• Knowledge of the NHS modernisation agenda
• Good knowledge of an IT Clinical Systems Environment
• Experience of working with suppliers
• Experience of training delivery
• Experience of Implementing and Delivering elearning
• Experience of facilitating groups
• Experience in using Teams or an equivalent virtual platform to host Training sessions.
• Knowledge and experience using one or more elearning software

Desirable

• NHS experience, including working with clinical staff
• Experience of cross organisational working
• Experience of Training Needs Analysis
• Experience in using and supporting a Learning management system (LMS)

Qualifications

Essential

• Holds an accredited Teaching or Training qualification or similar such as TAPS, CertEd, PTLLS, CIPD with training module, AET level 3 or above, CTLLS
• Demonstration of personal professional development
• GCSE or equivalent in Maths and English GCSE grades A* to C or 4 to 9 in new GCSE grades

Skills and Abilities

Essential

• Excellent planning & Organisational skills
• Good Interpersonal skills at all levels
• Ability to work under pressure, within set timescales
• Able to assimilate and act upon complex information
• Clear written and verbal communication
• Ability to present complex information to a variety of audiences
• Skilled user of IT, including Microsoft office
• Able to work within a multi-professional team
• Ability to engage and motivate others and to use influencing skills without direct line management
• Flexible approach to ensure achievement of objectives within changing environment
• Ability to interpret and adhere to local and national legislation and guidance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospitals Nhs Trust

Hardwick Lane

Bury St. Edmunds

Suffolk

IP332QZ

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)