Job summary
An exciting
opportunity has arisen within a friendly team in the Finance Department for a
Senior Accounts Receivable Officer, to provide support in the delivery of
efficient and effective financial system processes.
The Senior
Accounts Receivable Officer has a varied role working within the Financial
Services section of the Trust, they will be responsible for raising invoices
for all Trust income, working within a small team this role will assist the
Accounts Receivable and Overseas Visitor Manager with Private Patient income
and managing the invoicing process for the treatment of USAF patients.
Full
training will be given for all aspects of the role however it would be
advantages to have experience of working within a financial environment and
managing a busy workload with the ability to demonstrate strong communication
skills.
Although
you will be given full training and support, you will need to be able to work
autonomously and be confident in making decisions within the framework
provided. West Suffolk Hospital offers flexible working hours, this role will
also involve a blended way of working with some days being office based and
some days working from home. The role offers a competitive salary and a minimum
of 27 days annual leave plus all bank holidays.
If you have the necessary skills, experience and qualities to help
us to put patients first, we would like to hear from you.
Main duties of the job
The key
tasks of this role will be:
Raising
invoices on a daily basis following receipt of an invoice request, dealing with
queries raised in respect of any invoices raised which may involve liaising
with other departments or individuals.
Assisting
the Deputy Accounts Receivable Manager and Credit Control Officer with any
collection of debts when required.
Managing
the invoicing process for USAF patients, this will involve liaising with USAF
patients, the local USAF military base medical department and the third party
insurance company.
Liaising
with clinicians, medical secretaries, patients and insurance companies
regarding invoices and queries for private patients receiving treatment at the
Trust.
Although
this role is not patient facing we are looking for an individual that can
communicate effectively as there will be a lot of telephone contact with a
variety of individuals and organisations. The successful applicant will need to
be friendly, confident and organised.
About us
#BeKnown
at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to
more than a quarter of a million people across west Suffolk. We care for,
treat and support people in hospital, at home and in various community
settings.
The
West Suffolk Hospital in Bury St Edmunds provides acute and secondary care
services (emergency department, maternity and neonatal services, day surgery
unit, eye treatment centre, Macmillan unit and children's ward). It has 500+
beds and is a partner teaching hospital of the University of Cambridge.
Adult
and paediatric community services, provided in collaboration with West Suffolk
Alliance partners, include a range of nursing, therapy, specialist, and ongoing
temporary care and rehabilitation, some at our Newmarket Community Hospital.
We
do our utmost to achieve outstanding clinical outcomes for patients and our
values of fairness, inclusivity, respect, safety and team work guide how we
work and behave as a team.
With
nearly 5,000 staff, from all over the world, we strive to make our organisation
a great place to work. Whatever your role or ambition, we want to help you be
the best you can be.
We
promote a diverse and inclusive community where everyones voice counts and you
can #BeKnown for whoever you are.
Join
us. What will you #BeKnown for?
Job description
Job responsibilities
Please job description for full details.
Invoicing and Income
1. Raise department invoices following
receipt of invoice requests.
2. Raise Service Level Agreements (SLA)
in accordance with agreed timescales.
3. Deal with queries raised in respect
of invoices in a timely manner, liaising with departments and other
organisations to resolve queries.
4. Assist the Income and Credit Control
Officer with collection of debts when required.
5. Undertake costing and invoicing of
treatment for USAF patients.
6. Liaising with USAF patients, the
local USAF military base medical department and the third party insurance
company International SOS to ensure Trust policy is followed.
Private Patients
7. Assist with providing information to
patients on the cost of private procedures; including the provision of priced
estimates to patients.
8. Liaising with clinicians, medical
secretaries, patients and insurance companies to ensure pre-authorisation has
been sought.
9. Raise invoices for private patient
charges based on information received from clinicians, medical secretaries,
wards and departments. Basing invoices on agreed price lists/pricing
methodologies.
10. Deal with queries raised on private
patient invoices liaising with other departments and insurance companies as
appropriate.
11. Assist in the annual review of the
price structures for private patients including updating department price lists
and liaising with insurers.
12. Assist the Income and Credit Control
Officer with collection of debts for Private Patient income.
Other
13. Assist with writing and updating
procedure documents for the areas of financial services with the responsibility
of the role.
14. Assist with liaising with both
internal and external audits in relation to matters within the responsibility
of the role.
15. Undertake other relevant duties as
may from time to time be delegated by the Accounts Receivable and Overseas
Visitor Manager after appropriate consultation by the post holder.
16. Maintain confidentiality at all
times.
17. Complete mandatory training.
18. Comply with Health and Safety codes
of practice and procedures.
Job description
Job responsibilities
Please job description for full details.
Invoicing and Income
1. Raise department invoices following
receipt of invoice requests.
2. Raise Service Level Agreements (SLA)
in accordance with agreed timescales.
3. Deal with queries raised in respect
of invoices in a timely manner, liaising with departments and other
organisations to resolve queries.
4. Assist the Income and Credit Control
Officer with collection of debts when required.
5. Undertake costing and invoicing of
treatment for USAF patients.
6. Liaising with USAF patients, the
local USAF military base medical department and the third party insurance
company International SOS to ensure Trust policy is followed.
Private Patients
7. Assist with providing information to
patients on the cost of private procedures; including the provision of priced
estimates to patients.
8. Liaising with clinicians, medical
secretaries, patients and insurance companies to ensure pre-authorisation has
been sought.
9. Raise invoices for private patient
charges based on information received from clinicians, medical secretaries,
wards and departments. Basing invoices on agreed price lists/pricing
methodologies.
10. Deal with queries raised on private
patient invoices liaising with other departments and insurance companies as
appropriate.
11. Assist in the annual review of the
price structures for private patients including updating department price lists
and liaising with insurers.
12. Assist the Income and Credit Control
Officer with collection of debts for Private Patient income.
Other
13. Assist with writing and updating
procedure documents for the areas of financial services with the responsibility
of the role.
14. Assist with liaising with both
internal and external audits in relation to matters within the responsibility
of the role.
15. Undertake other relevant duties as
may from time to time be delegated by the Accounts Receivable and Overseas
Visitor Manager after appropriate consultation by the post holder.
16. Maintain confidentiality at all
times.
17. Complete mandatory training.
18. Comply with Health and Safety codes
of practice and procedures.
Person Specification
Skills & Abilities
Essential
- Good interpersonal skills.
- Good IT skills including Word and Excel.
- Able to work on own initiative.
- Prioritising of workloads.
- Good organisational skills.
Desirable
- Analytical skills for interpreting, understanding and reporting.
Personal Qualities
Essential
- Good Communication skills (both verbal and written).
- Ability to work under pressure to strict deadlines.
- Attention to details and accuracy of information.
- Committed team player.
- To use tact and diplomatic skills when communicating.
- Ability to cope under pressure.
Experience
Essential
- Worked in a medium/large organisation.
- Experience of interactions with customers within specific guidelines.
- Worked in a demanding environment with varying pressures/conflicting demands.
Desirable
- Office experience in a financial environment within the NHS.
- Public sector/Healthcare experience.
Qualifications
Essential
- 5 GCSEs A*-C or equivalent.
Desirable
- GCSE in Maths and English or equivalent
- Educated to A Level, NVQ3 or equivalent.
- To be studying for an intermediate Finance Qualification such as AAT.
Person Specification
Skills & Abilities
Essential
- Good interpersonal skills.
- Good IT skills including Word and Excel.
- Able to work on own initiative.
- Prioritising of workloads.
- Good organisational skills.
Desirable
- Analytical skills for interpreting, understanding and reporting.
Personal Qualities
Essential
- Good Communication skills (both verbal and written).
- Ability to work under pressure to strict deadlines.
- Attention to details and accuracy of information.
- Committed team player.
- To use tact and diplomatic skills when communicating.
- Ability to cope under pressure.
Experience
Essential
- Worked in a medium/large organisation.
- Experience of interactions with customers within specific guidelines.
- Worked in a demanding environment with varying pressures/conflicting demands.
Desirable
- Office experience in a financial environment within the NHS.
- Public sector/Healthcare experience.
Qualifications
Essential
- 5 GCSEs A*-C or equivalent.
Desirable
- GCSE in Maths and English or equivalent
- Educated to A Level, NVQ3 or equivalent.
- To be studying for an intermediate Finance Qualification such as AAT.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospitals Nhs Trust
Hardwick Lane
Bury St. Edmunds
Suffolk
IP332QZ
Employer's website
https://www.wsh.nhs.uk (Opens in a new tab)
