James Paget University Hospitals NHS Foundation Trust

Healthcare Assistant

The closing date is 17 March 2026

Job summary

An exciting opportunity has arisen for dynamic and hard working Healthcare Assistants to join the SDEC/AMU team . If you enjoy working in a busy and acute environment this job will be of a personal interest to you.

Training will be provided with reference to any specific requirements within our speciality.

Main duties of the job

To assist and support registered staff in the delivery of high quality, individualised, dignified and compassionate care to patients. To contribute to the effective running of the department by concentrating on tasks that directly support the needs of the patient and assist their journey, prioritising as required. To work under the supervision of a registered healthcare practitioner at all times, working within the parameters of their competence, communicating and documenting appropriately ensuring relevant information is communicated to other members of the multidisciplinary team in a professional and timely manner. The ability to work to a high standard at all times, influencing and role modelling patient centred care. Individuals must be willing to undertake the care certificate training programme. Bank Staff will have a maximum of 6 months to complete the care certificate and other staff will be expected to complete this within a maximum of 12 weeks.

The role requires the individual to recognise and adopt the National 6 C's which are Care, Compassion, Communication, Commitment, Competence and Courage.

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

About us

You can expect a warm welcome at the James Paget University Hospital!

Our staff are friendly and welcoming, listen to each other and work together to embed our Trusts Values and Behaviour's

You must adhere to the James Paget University Hospital's Trust Values and Behavior's and incorporate the 6 C's into your practice. We value each person as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits.

The department is actively committed to looking at ways to improve the patient and staff experience, ensuring we create an environment where patients feel safe, cared for and confident in the treatment they receive, and our staff feel valued, listened to and supported.

We value individuals and encourage you to get the most out of your personal development and career, which in turn supports the hospital in delivering high quality healthcare.

Date posted

03 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

177-EMER-7766394

Job locations

James Paget Hospital

Lowestoft Road

Gorleston

NR31 6LA

Job description

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Job description

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Person Specification

Qualifications

Essential

Four GCSEs grade D or above including maths and English or equivalent (e.g level 2 literacy and numeracy qualifications).
Commitment to undertake the Level 2 Clinical Healthcare Support Apprenticeship and Care Certificate

Experience and Knowledge

Essential

Understanding of the importance of professional behaviour at all times
Experienced with IT systems, including Microsoft Office
Experience of working within a team

Desirable

Recent care experience - can be gained through work experience, volunteering or similar

Skills and Abilities

Essential

Ability to adapt appropriately to different situations
Good communication skills and the ability to interact appropriately with patients, relatives, team members and other staff groups.
Enthusiastic and self-motivated
Appropriately assertive and open minded to new ways of working

Desirable

Experience in a surgical setting

Behavioural Qualities

Essential

Courteous and Respectful
Kind and Helpful
Responsive Communication
Effective and Professional

Person Specification

Qualifications

Essential

Four GCSEs grade D or above including maths and English or equivalent (e.g level 2 literacy and numeracy qualifications).
Commitment to undertake the Level 2 Clinical Healthcare Support Apprenticeship and Care Certificate

Experience and Knowledge

Essential

Understanding of the importance of professional behaviour at all times
Experienced with IT systems, including Microsoft Office
Experience of working within a team

Desirable

Recent care experience - can be gained through work experience, volunteering or similar

Skills and Abilities

Essential

Ability to adapt appropriately to different situations
Good communication skills and the ability to interact appropriately with patients, relatives, team members and other staff groups.
Enthusiastic and self-motivated
Appropriately assertive and open minded to new ways of working

Desirable

Experience in a surgical setting

Behavioural Qualities

Essential

Courteous and Respectful
Kind and Helpful
Responsive Communication
Effective and Professional

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget Hospital

Lowestoft Road

Gorleston

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget Hospital

Lowestoft Road

Gorleston

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)