Ward Clerk

Job description

Job responsibilities

Key duties and responsibilities

To provide the first point of contact for the ward, unit or department for all enquiries received from patients relatives/carers, all trust staff and external agencies ensuring the correct management thereof in each particular case

Answering the telephone, taking and recording of messages where required; ensuring correct team members are alerted to any action required

To record, on a real time basis, appointment arrivals, ward attenders, admission, discharge and transfer details on the Trusts computer systems

To be responsible for the collection, tracking and returning of patient notes within assigned area

To file all relevant documentation correctly in patient notes

To take notes to Medical Secretaries/HAA as required

To be responsible for checking e-discharge summaries following patients discharge/transfer e.g. follow up procedures or appointments

To keep reception/office area tidy, ensuring confidentiality is maintained and trust information governance procedures are adhered to at all times

To provide general clerical support to the clinical team such as filing, emailing, faxing and obtaining patient records and results as appropriate

To arrange for transport, in relation to the admission and discharge of patients, in accordance with established procedures as required

To be responsible for the monitoring and ordering of stationery stock within assigned area, in conjunction with administration/department managers

To be responsible for ensuring all appropriate documents, leaflets and general items required are well stocked and readily available

To input required data onto any relevant systems/databases

To provide cover for other members of the administration team during periods of annual leave and sickness in order to meet service needs, as required

To undertake administrative tasks specific to Delivery Suite/Ward 11/Antenatal Clinic areas

To undertake any other appropriate administrative duties, which may be required to meet the needs of the service

Person Specification

Education and Qualifications

Essential

• GCSE grade C (new grade 4) or above in English and Mathematics or equivalent qualification e.g. level 2 literacy and numeracy qualification

Desirable

• ECDL or equivalent IT qualification

Knowledge and Experience

Essential

• A minimum of 6 months administration experience or face to face working with the general public and/or clinical teams
• Basic knowledge of the ward clerk role
• Knowledge of the importance of confidentiality

Desirable

• Experience of working with NHS IT systems

Skills and Knowledge

Essential

• Good keyboard/IT skills; confident in use of Microsoft Office
• Excellent organisational skills with the ability to manage a busy workload
• Accurate document presentation and attention to detail
• Good communication skills; ability to interact professionally with patients, relatives and other staff groups
• Ability to work in a pressurised clinical working environment, potentially dealing with distressing and/or emotional circumstances
• Ability to work flexibly and adapt to different working practices and areas of work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget Hospital NHS FT

Lowestoft Rd

Gorleston, Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)