Job summary
The Decontamination Department is looking to recruit a hard working, enthusiastic, flexible and motivated individual to join James Paget Hospital Decontamination team. The position of team leaders offers successful candidate the opportunity to work within a well-established and friendly team.
The Team Leader for Decontamination Services will have extensive knowledge and skills of requirements for the product in line with the ISO 13485:2016 standard. They will also have knowledge of all potential risk to products within a Decontamination Department. They will support the management team in ensuring staff conform to the departmental Quality Management System, hospital policy and procedures, highlighting immediately any areas of concern.
The post holder will be responsible for assessing, organising, and planning the daily workflow within the Decontamination and the Endoscopy departments to ensure maximum usage of resources.
Act as a resource to support the technicians to reduce the Departmental and individuals' non-conformances and conduct regular one to one meeting with staff and provide feedback to the Deputy Decontamination Manager.
The post holder will be expected to deputise for the Deputy Decontamination Manager in their absence with the support of the Decontamination Manager.
To undertake this role, the Team Leader must be able to root cause and report on incidences relating to product and staff.
Ensure the efficient and effective operation of the department.
Main duties of the job
- General management and supervision of the production team.
- To assess, plan, organise and manage own workload and the workload of others, to ensure maximum utilisation of resources available on a day-to-day basis.
- Responsible for the day-to-day supervision and co-ordination of staff within the department.
- To provide and receive complex information and to facilitate effective communication with both departmental staff and customers.
- To provide appropriate support for technicians and their on-going development through regular reviews of performance and yearly staff appraisals.
- Responsibility and authority for resolving day-to-day problems and queries arising from customers and supporting the Deputy Decontamination Manager with more complex complaints investigation. Ensure delegated actions relating to complaints are completed within the specified time frames.
- Acting-up for the Deputy Decontamination Manager in their absence, with the support of the Decontamination Manager.
- To communicate to the production team the departments progress against agreed targets, proposed changes in activity affecting expected production levels, quality issues and general trust news.
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
We're a 450-bed district general hospital. Through the national NHS Staff Survey, our staff value our commitment to flexible working, and feel engaged and involved in how services operate.
Job description
Job responsibilities
- RESPONSIBILITY FOR PATIENTS
- Support the management team to ensure an efficient and appropriate service is provided to our customers.
- Assist the senior management team to ensure work is done in an organised manner.
- Record and submit clinical incident information when events happen through non-conformance reporting.
- Address customer complaints in a professional manner and ensure concerns are followed up.
- Follow work instructions accurately to maintain quality service to patients / Customers.
- Ensure traceability system is used appropriately.
- RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT
- Commit to continuing personal and professional development both through departmental and trust training schemes.
- Assist the senior management team in ensuring that the Trusts decontamination facilities work in accordance with all relevant guidelines.
- Support and adapt to any changes that are implemented to improve the service.
- Participate in Staff Development Review in accordance with Trust policy.
- Ensure that all required checks are carried out as and when instructed to do so.
- Participate in the audit process.
- Ensure all applicable trust standard operating procedures and policies are followed in HSDU / EDU. E.g., Attendance Management Policy.
- RESPONSIBILITY FOR RESOURCES
- Work flexibly in all areas of this multidisciplinary department, including weekends.
- Support endoscopy emergency 24/7 provision by being part of on call team for EDU.
- Operate all relevant equipment in accordance with department work instructions and training. Report any failures that may interfere with the service.
- support in training staff.
- Use resources effectively and efficiently.
- Handle bulky items in accordance with Manual Handling training.
- Ensure a clean, safe working environment and adherence to legislation and departmental/Trust policies.
- Top up production area with stock, ensuring that records are kept, and stock is rotated.
- Maintain competency in the use of specialist equipment appropriate to the clinical setting.
- RESPONSIBILITY FOR INFORMATION SERVICES / TRUST IT SYSTEMS
- Ensure tracking & traceability programme is running properly, troubleshooting problems if appropriately trained to do so or reporting to management.
- Communicate departmental issues quickly and share knowledge.
- Accurately record all necessary information for reprocessing of medical devices
- To use E-Roster, T Doc, Q Safe and other trust electronic systems where required.
- conduct internal audits and participate in external audit.
Job description
Job responsibilities
- RESPONSIBILITY FOR PATIENTS
- Support the management team to ensure an efficient and appropriate service is provided to our customers.
- Assist the senior management team to ensure work is done in an organised manner.
- Record and submit clinical incident information when events happen through non-conformance reporting.
- Address customer complaints in a professional manner and ensure concerns are followed up.
- Follow work instructions accurately to maintain quality service to patients / Customers.
- Ensure traceability system is used appropriately.
- RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT
- Commit to continuing personal and professional development both through departmental and trust training schemes.
- Assist the senior management team in ensuring that the Trusts decontamination facilities work in accordance with all relevant guidelines.
- Support and adapt to any changes that are implemented to improve the service.
- Participate in Staff Development Review in accordance with Trust policy.
- Ensure that all required checks are carried out as and when instructed to do so.
- Participate in the audit process.
- Ensure all applicable trust standard operating procedures and policies are followed in HSDU / EDU. E.g., Attendance Management Policy.
- RESPONSIBILITY FOR RESOURCES
- Work flexibly in all areas of this multidisciplinary department, including weekends.
- Support endoscopy emergency 24/7 provision by being part of on call team for EDU.
- Operate all relevant equipment in accordance with department work instructions and training. Report any failures that may interfere with the service.
- support in training staff.
- Use resources effectively and efficiently.
- Handle bulky items in accordance with Manual Handling training.
- Ensure a clean, safe working environment and adherence to legislation and departmental/Trust policies.
- Top up production area with stock, ensuring that records are kept, and stock is rotated.
- Maintain competency in the use of specialist equipment appropriate to the clinical setting.
- RESPONSIBILITY FOR INFORMATION SERVICES / TRUST IT SYSTEMS
- Ensure tracking & traceability programme is running properly, troubleshooting problems if appropriately trained to do so or reporting to management.
- Communicate departmental issues quickly and share knowledge.
- Accurately record all necessary information for reprocessing of medical devices
- To use E-Roster, T Doc, Q Safe and other trust electronic systems where required.
- conduct internal audits and participate in external audit.
Person Specification
Qualifications
Essential
- Four GCSEs grade D or above including maths and English or equivalent.
- Previous experience within decontamination services of supervising teams
Knowledge & Experience
Essential
- Previous experience within decontamination services of supervising teams
- Previous supervision and training of new or junior staff
- Knowledge and previous application of quality systems within decontamination
Desirable
- Working understanding of HR process within health care sector
Skills
Essential
- Able to coach and provide feedback on team and individual performance
- Excellent communication and organisational ability
- Able to lead, motivate teams and effectively manage conflict
- Customer focused with the ability to make objective decisions
Behavioural qualities
Essential
- Courteous and Respectful
- Kind and Helpful
- Responsive Communication
- Effective and Professional
- Seeks out and takes opportunities for improving the service offered
Person Specification
Qualifications
Essential
- Four GCSEs grade D or above including maths and English or equivalent.
- Previous experience within decontamination services of supervising teams
Knowledge & Experience
Essential
- Previous experience within decontamination services of supervising teams
- Previous supervision and training of new or junior staff
- Knowledge and previous application of quality systems within decontamination
Desirable
- Working understanding of HR process within health care sector
Skills
Essential
- Able to coach and provide feedback on team and individual performance
- Excellent communication and organisational ability
- Able to lead, motivate teams and effectively manage conflict
- Customer focused with the ability to make objective decisions
Behavioural qualities
Essential
- Courteous and Respectful
- Kind and Helpful
- Responsive Communication
- Effective and Professional
- Seeks out and takes opportunities for improving the service offered
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
