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Ward Clerk

James Paget University Hospitals NHS Foundation Trust

The closing date is 27 April 2025

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Job summary

Division of Surgery

Ward Clerk

12 hours per week

NHS AfC: Band 2

An exciting opportunity has arisen for a part time Ward Clerk to join our team on the Neonatal Unit.

Applicants must have a flexible approach to working practices to meet the needs of the service and have administrative experience. The post-holder will be required to provide a highly efficient administrative service for the Ward, whilst also supporting the team to ensure family-centred care is provided.

Main duties of the job

1. To provide the first point of contact for the ward, unit or department for all enquiries received from patients' relatives/carers, all groups of trust staff and external agencies ensuring the correct management thereof in each particular case. Present a professional, calm and confident manner in line with the Trust's Values & Behaviours.

2. To provide an administration service to the area including, but not limited to:

a. Maintaining accurate information and patient demographics within Trust PAS system referencing the Patient Reception Policy.

b. Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties.

c. Ensuring patients' admission and discharge times are electronically captured.

4. To ensure that all relevant documents, including tests/reports, are correctly inserted in patients' notes whilst on the ward/department and to ensure all notes are up to date before patients' departure.

5. To be responsible for checking e-discharge summaries following patients' discharge/transfer to ensure this has been communicated to relevant departments for follow up procedures or appointments.

6. To record, on a real time basis, admissions, discharges, transfers and details on the Trust's computer systems e.g. VTE, iPM.

Any other appropriate duties which may be required to meet the needs of the service.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Date posted

14 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

177-ELEC-6958157-A

Job locations

James Paget University Hospital

Lowestoft Road

Gorleston

NR31 6LA

Job description

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Job description

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Person Specification

Education and qualifications

Essential

Good level of numeracy and literacy

Desirable

NVQ 2 in Customer Care
RSA I/II (or equivalent)

Experience and knowledge

Essential

1 year's clerical/administration experience working as a ward clerk

Desirable

Experience of working with the general public in an admin/reception/retail/hospitality role
Experience of working with clinical teams

Skills, abilities and competencies

Essential

Basic knowledge of the Ward Clerk/Receptionist role and ability to demonstrate an interest
Basic keyboard/IT skills

Person Specification

Education and qualifications

Essential

Good level of numeracy and literacy

Desirable

NVQ 2 in Customer Care
RSA I/II (or equivalent)

Experience and knowledge

Essential

1 year's clerical/administration experience working as a ward clerk

Desirable

Experience of working with the general public in an admin/reception/retail/hospitality role
Experience of working with clinical teams

Skills, abilities and competencies

Essential

Basic knowledge of the Ward Clerk/Receptionist role and ability to demonstrate an interest
Basic keyboard/IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.