James Paget University Hospitals NHS Foundation Trust

Private Patient Clinic Co-Ordinator

This job is now closed

Job summary

We have an exciting opportunity for a Band 3 Clinic Co-Ordinator to join our Private Patient Services Team, in the East Point Consulting Rooms at the James Paget Hospital.

Main duties of the job

The Co-Ordinator role is a highly diverse, demanding but rewarding role, working as part of a friendly, dynamic team. It is essential that the successful applicant has proven medical secretarial experience, the ability to type to a high standard and the desire to develop and learn new skills and competencies.

You must also have excellent communication skills and the ability to work under pressure.

The successful candidate will have the confidence and enthusiasm to take on the challenges of this role and experience to manage a high workload. Applicants must be organised, have the ability to work under their own initiative and be able to prioritise a competing workload.

About us

The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk.

Situated between two popular holiday destinations, and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3000 staff.

Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners. Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us.

We pride ourselves on our safety levels and are active in clinical research and play an important role in the teaching and training of a wide range of health professionals.

Date posted

08 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

177-ELEC-6763720-A

Job locations

James Paget University Hospital

Lowestoft Road

Great Yarmouth

NR31 6LA

Job description

Job responsibilities

The successful candidate will be responsible for booking and scheduling clinics and patient appointments, typing clinic letters, dealing with telephone queries, dealing with incoming post, updating the Healthcode appointment system, face to face communication with patients and consultants on a daily basis and taking payments.

Flexible working may be required in order to meet the needs of the service.

If you are interested in applying for this role, please see Job Description and Person Specification for further details.

Job description

Job responsibilities

Flexible working may be required in order to meet the needs of the service.

If you are interested in applying for this role, please see Job Description and Person Specification for further details.

Person Specification

Qualifications

Essential

Typing qualifications to RSA II or equivalent experience
Good general standard of literacy and numeracy

Desirable

Knowledge of medical terminology/AMSPAR qualification

Experience

Essential

Previous digital/audio typing experience
Previous secretarial experience
Working knowledge and experience of using Microsoft Office packages, including Word, Outlook, Excel
Working knowledge and experience of using appointment booking systems

Desirable

Previous digital/audio typing experience
Working knowledge and experience of using NHS systems

Skills

Essential

Excellent verbal and written communication skills
Ability to work to tight deadlines and maintain concentration in a pressurised working environment
Demonstrate good organisational skills
Ability to work on own initiative, prioritise work and consistently meet deadlines
Customer care skills including diplomacy and sensitivity

Person Specification

Qualifications

Essential

Typing qualifications to RSA II or equivalent experience
Good general standard of literacy and numeracy

Desirable

Knowledge of medical terminology/AMSPAR qualification

Experience

Essential

Previous digital/audio typing experience
Previous secretarial experience
Working knowledge and experience of using Microsoft Office packages, including Word, Outlook, Excel
Working knowledge and experience of using appointment booking systems

Desirable

Previous digital/audio typing experience
Working knowledge and experience of using NHS systems

Skills

Essential

Excellent verbal and written communication skills
Ability to work to tight deadlines and maintain concentration in a pressurised working environment
Demonstrate good organisational skills
Ability to work on own initiative, prioritise work and consistently meet deadlines
Customer care skills including diplomacy and sensitivity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road

Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road

Great Yarmouth

NR31 6LA

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)