Job summary
This is an exciting opportunity to join the Paediatric Divisional Operational management team for 12 months fixed term or secondment. In conjunction with the Operations Manager and the speciality Triumvirate, the post holder will ensure appropriate services are in place and to deliver national and local strategic and operational service objectives and standards.
The Assistant Speciality Operational Manager will support the Operational Manager ensuring the efficient and effective day-to-day running of the speciality service delivering key quality, performance and financial plans, achieving key service improvements within the speciality service and line managing designated staff.
The post holder is a key member of the speciality leadership team and will support the service to support the development and implementation speciality service plans to secure the agreed objectives for the Division and make a positive contribution to delivery of health care across the local health community.
Main duties of the job
To support the Divisional Operations Manager (DOM) to ensure that activity and quality targets are achieve) (covering in-patients, day patients and outpatients) having regard for Trust policies and procedures, and to support the development of action plans to manage any variances;
To support the achievement of objectives within the Divisions performance framework, monitoring approved budgets and escalating any matters of concerns to the DOM in accordance with agreed procedures
To support the DOM to co-ordinate speciality services / Departments including the formulation of operational plans ensuring that these are aligned to the achievement of Divisional plan and are supported by benchmarking and capacity planning models.
Support the delivery and monitoring of performance against set targets (activity, finance, outcomes, and utilisation) across the speciality service and address variances should they occur to ensure effective delivery of service and standards.
About us
The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk.
Situated between two popular holiday destinations, and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3500 staff.
Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners. Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us.
We pride ourselves on our safety levels and are active in clinical research and play an important role in the teaching and training of a wide range of health professionals.
Like all hospitals, we face a challenging future, but we are ready to make the bold decisions so that we are at the forefront of innovative working practices. Our services have to be safe and also represent value for money. Our staff will work in creative ways, using advances in technology to their full potential and to eliminate waste that adds no value to patient care.
Job description
Job responsibilities
To have delegated responsible for ensuring the portfolio of services assigned are patient centred and that a culture of continuous quality improvement is embedded
To ensure effective working relationships with staff at all levels are developed and maintained
To support the Divisional Operations Manager (DOM) to ensure that activity and quality targets are achieve) (covering in-patients, day patients and outpatients) having regard for Trust policies and procedures, and to support the development of action plans to manage any variances;
To support the achievement of objectives within the Divisions performance framework, monitoring approved budgets and escalating any matters of concerns to the DOM in accordance with agreed procedures
To support the DOM to co-ordinate speciality services / Departments including the formulation of operational plans ensuring that these are aligned to the achievement of Divisional plan and are supported by benchmarking and capacity planning models.
On behalf of the DOM, monitor and co-ordinate the implementation of Trust risk management and clinical governance policies and systems effectively, escalating any concerns to the DOM thereby ensuring a proactive approach to a reduction of clinical risk, clinical effectiveness and a safe and healthy environment in line with the governance strategy
To work together with the DOM to ensure services are optimised for the benefit of patients and that appropriate contingency arrangements are made if it is not possible for the Division to provide normal service
In liaison with the Business Support Manager ensure that admin/ clinical pathways and procedures are continuously improved to support the delivery of efficient and effective services to achieve and maintain the 18-week target and internal performance measures.
To support on a day to day basis, designated operational aspects of the department, ensuring safety, quality, maximum efficiency and productivity.
Where required, deputise for the Divisional Operational Managers
Job description
Job responsibilities
To have delegated responsible for ensuring the portfolio of services assigned are patient centred and that a culture of continuous quality improvement is embedded
To ensure effective working relationships with staff at all levels are developed and maintained
To support the Divisional Operations Manager (DOM) to ensure that activity and quality targets are achieve) (covering in-patients, day patients and outpatients) having regard for Trust policies and procedures, and to support the development of action plans to manage any variances;
To support the achievement of objectives within the Divisions performance framework, monitoring approved budgets and escalating any matters of concerns to the DOM in accordance with agreed procedures
To support the DOM to co-ordinate speciality services / Departments including the formulation of operational plans ensuring that these are aligned to the achievement of Divisional plan and are supported by benchmarking and capacity planning models.
On behalf of the DOM, monitor and co-ordinate the implementation of Trust risk management and clinical governance policies and systems effectively, escalating any concerns to the DOM thereby ensuring a proactive approach to a reduction of clinical risk, clinical effectiveness and a safe and healthy environment in line with the governance strategy
To work together with the DOM to ensure services are optimised for the benefit of patients and that appropriate contingency arrangements are made if it is not possible for the Division to provide normal service
In liaison with the Business Support Manager ensure that admin/ clinical pathways and procedures are continuously improved to support the delivery of efficient and effective services to achieve and maintain the 18-week target and internal performance measures.
To support on a day to day basis, designated operational aspects of the department, ensuring safety, quality, maximum efficiency and productivity.
Where required, deputise for the Divisional Operational Managers
Person Specification
Education and qualifications
Essential
- Educated to degree level in relevant field or equivalent level of management experience.
Desirable
- MBA or post graduate management qualification.
Experience and knowlege
Essential
- Significant experience within a NHS environment or complex organisation.
- Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.
- Experience of business planning.
Desirable
- Broad understanding of the NHS and key policy issues that affect business performance.
- Project management experience.
Skills, abilities and competencies
Essential
- General management theory and practice, including quality, financial management, HR management and service/business development.
- Change management/service improvement techniques.
- First class interpersonal skills with ability to gain and sustain credibility with clinicians/managers.
- Skilled in influencing and persuading others. Able to prioritise and manage the ongoing work of services and/or projects.
- Results orientated and delivery against targets and deadlines.
- Able to present well-reasoned and structured arguments orally and in writing.
- Effective role model, demonstrating JPUH Values and Behaviours.
Desirable
- Ability to perceive impact of actions on the decisions and activity of others.
Behavioural qualities
Essential
- Courteous and respectful.
- Kind and helpful.
- Responsive communication.
- Effective and professional.
Person Specification
Education and qualifications
Essential
- Educated to degree level in relevant field or equivalent level of management experience.
Desirable
- MBA or post graduate management qualification.
Experience and knowlege
Essential
- Significant experience within a NHS environment or complex organisation.
- Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.
- Experience of business planning.
Desirable
- Broad understanding of the NHS and key policy issues that affect business performance.
- Project management experience.
Skills, abilities and competencies
Essential
- General management theory and practice, including quality, financial management, HR management and service/business development.
- Change management/service improvement techniques.
- First class interpersonal skills with ability to gain and sustain credibility with clinicians/managers.
- Skilled in influencing and persuading others. Able to prioritise and manage the ongoing work of services and/or projects.
- Results orientated and delivery against targets and deadlines.
- Able to present well-reasoned and structured arguments orally and in writing.
- Effective role model, demonstrating JPUH Values and Behaviours.
Desirable
- Ability to perceive impact of actions on the decisions and activity of others.
Behavioural qualities
Essential
- Courteous and respectful.
- Kind and helpful.
- Responsive communication.
- Effective and professional.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
