Application Support Analyst/Trainer
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Job summary
Previous applicants need not apply.
The Application Support Analyst role is responsible to the Application Services Manager for the delivery of Application Support for over 200 applications.
The role is part of a 6 person team of Application Systems Specialists who carry out support, training and testing on both in house and third party clinical and non-clinical applications.
Main duties of the job
A position has arisen within the Application Support and Training team for an Application Support and Training Analyst. This is an opportunity to be part of a dynamic and exciting team to offer support to its 4000+ staff and visiting partner agencies on our portfolio of over 200 applications. The successful candidate will be able to evidence previous experience in an IT 1st or 2nd line role.
Candidates with extensive testing experience will also be considered as the role has a significant testing component. The candidate will also be able to evidence an understanding of at least one of the following:
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- Server technologies
- Database administration
- Client support
- Development testing
- Interfacing technology and support
- IT testing and training
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As an active member of the team, you will be responsible for supporting the Trust's Applications on a daily basis. You will be expected to advise on the implementation and operation of all aspects of the Trust's Clinical and Business applications.
We are looking for a candidate who can quickly learn the current systems and respond to a variety of support requirements. An awareness of the NHS environment, particularly of clinical applications is a benefit. You must be able to demonstrate excellent communication skills, a practical approach to dealing with enquiries and efficiency at resolving problems for our colleagues.
About us
We are an acute hospital based on the scenic Norfolk coast, with easy access to the bustling city of Norwich. Onsite parking is available, and with many staff travelling from Norwich, car sharing (within COVID restrictions) is a possibility.
When you accept a job here, you will be supported within your specialist team by enthusiastic and knowledgeable staff, with a strong ethos of supervision and supporting staff well-being.
You will receive specific training to help you achieve your competencies for the role, alongside Trust mandatory training and in-house courses. We value individuals and encourage you to get the most out of your personal development and career, which in turn supports the hospital in delivering high quality health care.
We have the beautiful Norfolk and Suffolk coastline on our doorstep with the beach within walking distance from the Trust. Norwich is a city of history, culture and entertainment only 20 miles away and the Norfolk Broads appeal to anyone wishing to escape the hustle and bustle. It really does suit all tastes!
Please note prior consideration will be given to NHS At Risk staff within the East of England.
Details
Date posted
21 November 2023
Pay scheme
Agenda for change
Band
Band 5
Salary
£28,407 to £34,581 a year per annum pro rata
Contract
Permanent
Working pattern
Job share
Reference number
177-CORP-5671205-A
Job locations
James Paget University Hospital
Lowestoft Road
Great Yarmouth
NR31 6LA
Employer details
Employer name
James Paget University Hospitals NHS Foundation Trust
Address
James Paget University Hospital
Lowestoft Road
Great Yarmouth
NR31 6LA
Employer's website
https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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