Job summary
Reporting to the Deputy Director of People & Culture, the Head of People Experience, Learning & OD is an integral part of the People & Culture Leadership Team and has full accountability for leading the People Experience, EDI, Wellbeing, Learning & Organisational Development aspects of our organisational priorities and Trust People Plan, with a particular emphasis on creating a culture of great experience for everyone working here.
We know what makes the James Paget such a special place to receive care and to work is its people. Friendly, welcoming and caring are words often used to describe people's experiences of our hospital.
We know that great staff experience leads to great patient experience and better outcomes - and that's what we're all here for: building a healthier future together for our local population, clinically led and patient-centred.
Main duties of the job
This role will jointly lead with other members of the People & Culture Leadership team the transformational journey for the People and Culture Directorate, placing our people at the heart of everything we do; supporting high performance while emphasising our values of Collaboration, Accountability, Respect, Empowerment and Support (CARES); and further building an environment where our people feel valued, knowing that both their mental and physical health and wellbeing is important to us.
This role will visibly lead our commitment to celebrate diversity, challenge inequity, and build an inclusive and healthy environment for every one of our employees at the trust.
About us
This is an exciting time to join us, as the James Paget is one of the NHS trusts identified nationally as a new hospital build site. The last few years has seen both the organisation and the People and Culture Directorate embark on a significant programme of organisation-wide transformation.
We are rated 'Good' by the CQC but have ambitions to be Outstanding. At the heart of the transformation are People Experience, Learning and OD priorities which require specialist leadership and expertise as well as the need to operate as a true strategic partner to key stakeholders, including Executives, Divisional, Clinical and Corporate Leadership Teams, in addition to our National, Regional and Norfolk & Waveney system partners.
Job description
Job responsibilities
The Head of People Experience, Learning & OD will lead the development and delivery of the Trusts People Experience, EDI, Wellbeing, Learning and OD priorities in line with the Trusts Strategy and People Plan. This will include:
- Leading a comprehensive leadership, organisational development and learning service for the trust by designing, developing, implementing and commissioning where appropriate a range of strategic leadership, learning and organisational development interventions.
- Leading a highly visibly, agile, and innovative team and service that proactively partners with its People & Culture colleagues, divisions and the wider organisation to provide insightful advice and interventions informed by best practice and in line with organisational priorities.
- Supporting the design and delivery of the Trusts Wellbeing strategy and Occupational Health contract. Working with senior colleagues to implement a Wellbeing culture where our people feel safe, valued, developed and supported.
- Role-modelling our Trust values and behaviours and embedding these in all aspects of provision.
- Taking a lead role in development and delivery of the Trusts approach to equity, diversity and inclusion by providing support and direction to the trusts EDI Lead.
Further information relating to the role can be found via the Job Description and Person Specification.
Job description
Job responsibilities
The Head of People Experience, Learning & OD will lead the development and delivery of the Trusts People Experience, EDI, Wellbeing, Learning and OD priorities in line with the Trusts Strategy and People Plan. This will include:
- Leading a comprehensive leadership, organisational development and learning service for the trust by designing, developing, implementing and commissioning where appropriate a range of strategic leadership, learning and organisational development interventions.
- Leading a highly visibly, agile, and innovative team and service that proactively partners with its People & Culture colleagues, divisions and the wider organisation to provide insightful advice and interventions informed by best practice and in line with organisational priorities.
- Supporting the design and delivery of the Trusts Wellbeing strategy and Occupational Health contract. Working with senior colleagues to implement a Wellbeing culture where our people feel safe, valued, developed and supported.
- Role-modelling our Trust values and behaviours and embedding these in all aspects of provision.
- Taking a lead role in development and delivery of the Trusts approach to equity, diversity and inclusion by providing support and direction to the trusts EDI Lead.
Further information relating to the role can be found via the Job Description and Person Specification.
Person Specification
Education & Qualifications
Essential
- Relevant masters level qualification or equivalent
- Organisational Development practitioner qualification or equivalent experience
Desirable
- Improvement methodologies/approaches ie Lean, Six Sigma, Model for Improvement
- Psychological Practitioner
- Coaching qualification or experience
Knowledge and Experience
Essential
- Demonstrable experience of working with strategic policy within large, complex organisations
- Leading and managing people through change/improvement
- Managing and developing effective teams
- Working with multi-disciplinary and senior teams
- Coaching and mentoring
- Devising and delivery of organisational development interventions
- Evaluating development interventions
- Data analysis, report writing and presentations
Desirable
- Experience of facilitating large group interventions
Skills
Essential
- Excellent written and oral communications skills
- Excellent numerical, verbal and critical reasoning
- Well-developed IT skills ie. across the MS Office package
- Abilities to motivate and positively influence colleagues and staff
- Excellent organisational skills with the ability to respond effectively to multiple priorities
- Experience of dealing positively with organisational politics
- Analytical and strategic visioning skills to support analysis of complex employee data and organisational development solutions where no precedent exists
- Handle highly complex, contentious and sensitive information in a confidential, tactful and appropriate manner in delivering difficult messages when dealing with very personal business issues and dysfunctional team dynamics
- Able to take the lead and facilitate new initiatives/change
- Expert level of knowledge in leadership and management development and best practice
Desirable
- Up to date knowledge of key current issues in organisational development and in local, regional and national networks and issues outside the organisation and how these impact on the trust
Person Specification
Education & Qualifications
Essential
- Relevant masters level qualification or equivalent
- Organisational Development practitioner qualification or equivalent experience
Desirable
- Improvement methodologies/approaches ie Lean, Six Sigma, Model for Improvement
- Psychological Practitioner
- Coaching qualification or experience
Knowledge and Experience
Essential
- Demonstrable experience of working with strategic policy within large, complex organisations
- Leading and managing people through change/improvement
- Managing and developing effective teams
- Working with multi-disciplinary and senior teams
- Coaching and mentoring
- Devising and delivery of organisational development interventions
- Evaluating development interventions
- Data analysis, report writing and presentations
Desirable
- Experience of facilitating large group interventions
Skills
Essential
- Excellent written and oral communications skills
- Excellent numerical, verbal and critical reasoning
- Well-developed IT skills ie. across the MS Office package
- Abilities to motivate and positively influence colleagues and staff
- Excellent organisational skills with the ability to respond effectively to multiple priorities
- Experience of dealing positively with organisational politics
- Analytical and strategic visioning skills to support analysis of complex employee data and organisational development solutions where no precedent exists
- Handle highly complex, contentious and sensitive information in a confidential, tactful and appropriate manner in delivering difficult messages when dealing with very personal business issues and dysfunctional team dynamics
- Able to take the lead and facilitate new initiatives/change
- Expert level of knowledge in leadership and management development and best practice
Desirable
- Up to date knowledge of key current issues in organisational development and in local, regional and national networks and issues outside the organisation and how these impact on the trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
