North West Anglia NHS Foundation Trust

ED Reception Clerical Officer - Hinchingbrooke Hospital

The closing date is 23 April 2026

Job summary

his is an exciting opportunity to join the NHS Urgent and Emergency Care Department, where no two days are the same.

You will be the first point of contact for patients and relatives arriving in what can often be a stressful and vulnerable time. Your role will be essential in creating a calm, supportive and professional environment, ensuring every patient receives a positive experience from the moment they arrive.

We are looking for someone who is organised, approachable and able to work efficiently under pressure, while maintaining high standards of accuracy and care.

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Please note that interviews will be held face to face.

Main duties of the job

Greet patients and relatives, acting as the first point of contact in the Emergency Department
Register patients accurately and efficiently on Trust IT systems
Update patient demographics and records
Answer telephone enquiries in a professional and timely manner
Book clinic appointments and ambulance arrivals
Support patients and relatives with enquiries and signposting
Maintain patient records, including scanning, filing and documentation management
Ensure discharge summaries are completed in a timely manner
Maintain a clean, organised and welcoming reception area
Assist with induction and training of new team members
Complete mandatory training as required

About us

Working in Urgent and Emergency Care offers a unique opportunity to make a real difference to patients and families at critical moments. You will be part of a dedicated team committed to delivering safe, compassionate and high-quality care.

Date posted

09 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year Pro rata per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

176-U-7643937-C

Job locations

Hinchingbrooke Hospital

Hinchingbrooke Park

Huntingdon

PE29 6NT

Job description

Job responsibilities

Working arrangements

You will:

Work under the direction of the Senior Clerical Officers and Administration Services Lead
Be part of a large and supportive administrative team
Provide administrative support across the department as required
Be flexible and reliable in meeting service needs

Job description

Job responsibilities

Working arrangements

You will:

Work under the direction of the Senior Clerical Officers and Administration Services Lead
Be part of a large and supportive administrative team
Provide administrative support across the department as required
Be flexible and reliable in meeting service needs

Person Specification

Education and Qualifications

Essential

Numerate and literate, with Maths and English to GCSE

Desirable

IT qualification
NVQ level 2/3

Experience

Essential

Comprehensive working knowledge of Microsoft Office, especially Outlook
Customer service experience

Desirable

Previous experience in an acute or emergency health care clerical environment

Knowledge

Essential

Good organisational and communication skills
Good working knowledge of Microsoft office
Proven customer service skills

Key Skills

Essential

Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies

Person Specification

Education and Qualifications

Essential

Numerate and literate, with Maths and English to GCSE

Desirable

IT qualification
NVQ level 2/3

Experience

Essential

Comprehensive working knowledge of Microsoft Office, especially Outlook
Customer service experience

Desirable

Previous experience in an acute or emergency health care clerical environment

Knowledge

Essential

Good organisational and communication skills
Good working knowledge of Microsoft office
Proven customer service skills

Key Skills

Essential

Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Hinchingbrooke Hospital

Hinchingbrooke Park

Huntingdon

PE29 6NT

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Hinchingbrooke Hospital

Hinchingbrooke Park

Huntingdon

PE29 6NT

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)