Job summary
We have a opening for a Theatre Administration Assistant to work as part of the Day Treatment Unit and Main Theatres within Peterborough City Hospital.
The post holder will be responsible for meeting and greeting patients, staff and external partners via the Reception areas. You would be required to be able to communicate well with patients, relatives and staff as they deal with face to face and telephone enquiries.
Main duties of the job
The main duties of the role are to provide administrative support to Day Treatment and Main Theatres, including providing reception cover for both areas. The role includes admitting patients for surgery, dealing with enquires from a number of different stake holders and also providing administrative support in preparing patient records for patients undergoing surgery.
About us
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Job description
Job responsibilities
Be courteous, polite and pleasant when dealing with patients/relatives attending the hospital,ensuring that confidentiality is always maintained.
Communicate effectively with staff from all professionals and levels to support the smooth running of the Day Treatment Unit and Theatre Department
Respond to requests to book patients into post-procedure follow up appointments ensuring that appointments are booked as per the clinical request
Complete session scheduling changes on Theatreman as required by the Theatre Administrator.
Prepare the relevant clinical documentation prior to admission, escalating gaps as required
Ensure that all office support services (filing, scanning and printing) is delivered in a timely manner
Input and update data/information into the electronic patient record systems including Theatreman and CareFlow, including updating patient details on admission, and staff allocated to theatres
Job description
Job responsibilities
Be courteous, polite and pleasant when dealing with patients/relatives attending the hospital,ensuring that confidentiality is always maintained.
Communicate effectively with staff from all professionals and levels to support the smooth running of the Day Treatment Unit and Theatre Department
Respond to requests to book patients into post-procedure follow up appointments ensuring that appointments are booked as per the clinical request
Complete session scheduling changes on Theatreman as required by the Theatre Administrator.
Prepare the relevant clinical documentation prior to admission, escalating gaps as required
Ensure that all office support services (filing, scanning and printing) is delivered in a timely manner
Input and update data/information into the electronic patient record systems including Theatreman and CareFlow, including updating patient details on admission, and staff allocated to theatres
Person Specification
Education/ Knowledge/ Qualifications
Essential
- Educated to GCSE level or Equivalent
Desirable
- NVQ level 2 Adminstration
Experience
Essential
- Experience of dealing with patients and families face to face and via telephone
- Competent in the use of Microsoft Office software
- Experience of working within an administrative role in a healthcare environment
Desirable
- Experience of working in the NHS
Skills and Abilities
Essential
- Organised and able to manage time effectively
- Ability to prioritise workload
- Ability to work independently, under instruction and part of a team
Communiation
Essential
- Good communication skills (written/verbal)
- Able to demonstrate tact and diplomacy
Person Specification
Education/ Knowledge/ Qualifications
Essential
- Educated to GCSE level or Equivalent
Desirable
- NVQ level 2 Adminstration
Experience
Essential
- Experience of dealing with patients and families face to face and via telephone
- Competent in the use of Microsoft Office software
- Experience of working within an administrative role in a healthcare environment
Desirable
- Experience of working in the NHS
Skills and Abilities
Essential
- Organised and able to manage time effectively
- Ability to prioritise workload
- Ability to work independently, under instruction and part of a team
Communiation
Essential
- Good communication skills (written/verbal)
- Able to demonstrate tact and diplomacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
