Receptionist - Peterborough

North West Anglia NHS Foundation Trust

This job is now closed

Job summary

Main Atrium Receptionist - Care Quality Department, Peterborough City Hospital

This is an exciting opportunity to join the established Patient Experience Team delivering exceptional customer service; acting as receptionist for patients, visitors and staff, (based in the Main Atrium at Peterborough City Hospital). You will be working as part of a small team, and will already have excellent communication skills that will enable you to carry out your duties; to provide face to face assistance, advice and information whilst projecting a professional, helpful manner ensuring complete confidentiality at all times and to provide administrative support within the Patient Experience workstream.

37.5 hours/week - must be flexible and able to work on a rotational shift basis, (including weekends and bank holidays), shifts as follows: 06:30 to 14:30, 13:00 to 21:00, 09:30 to 17:30

*Previous applicants need not apply*

This vacancy has the potential of becoming permanent

Main duties of the job

To act as Receptionist for patients, visitors and staff based in the Main Atrium Reception area at Peterborough City Hospital. To provide face to face assistance, advice and information whilst projecting a professional, helpful manner ensuring complete confidentiality at all times. To provide administrative support within the Patient Experience workstream.

About us

We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.

In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Date posted

17 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

176-C-6920985

Job locations

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Job description

Job responsibilities

Please see attached detailed Job Description Person Specification for more information regarding this role.

Job description

Job responsibilities

Please see attached detailed Job Description Person Specification for more information regarding this role.

Person Specification

Education/Qualifications

Essential

Educated to GCSE level standard including Maths and English

Desirable

NVQ Level 2 in Business and Administration or Customer Services
ECDL or equivalent IT/computer skills qualification

Experience

Essential

Experience of using Microsoft Office software, including Outlook
Experience of data entry on to computer systems
Experience of dealing with customer queries, face to face or by telephone

Desirable

NHS experience
Experience of using e-Track system

Skills/Ability & Knowledge

Essential

Good keyboard, telephony and PC operation experience
Ability to prioritise workloads
Ability to multi-task

Desirable

Ability to problem solve and act on own initiative

Person Specification

Education/Qualifications

Essential

Educated to GCSE level standard including Maths and English

Desirable

NVQ Level 2 in Business and Administration or Customer Services
ECDL or equivalent IT/computer skills qualification

Experience

Essential

Experience of using Microsoft Office software, including Outlook
Experience of data entry on to computer systems
Experience of dealing with customer queries, face to face or by telephone

Desirable

NHS experience
Experience of using e-Track system

Skills/Ability & Knowledge

Essential

Good keyboard, telephony and PC operation experience
Ability to prioritise workloads
Ability to multi-task

Desirable

Ability to problem solve and act on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.