IT Support Analyst - Peterborough
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Job summary
An opportunity has arisen for a individual who is keen to be at the forefront of IT innovation within the NHS. Based at Peterborough City Hospital you will be part of a dedicated, 1st/2nd line team delivering Technical Support to the Trust across multiple sites. This will include approximately 10,000 Trust employees utilising 7000 desktops/laptops and 1500 apple devices.
With a wide range of technical infrastructure, we can provide a comprehensive and structured career path that allows you to get exposure to many advanced technologies.
Good IT technical skills gained from an IT support environment, excellent communication and working from a service desk system are essential.
Main duties of the job
1. Technical Responsibilities
The job holder is required to take ownership of the following technical areas:
1st & 2nd line Infrastructure Support - dealing with day to day operational incidents that require advanced investigation and resolution techniques. The support will be by using a mix of Remote methods or by providing an on-site desk-side support function at any site.
Take part in an out-of-hours on call service.
2. Support Services
The job holder is required to:
Respond to service requests generated via the IT Helpdesk system, within appropriate timescales.
Follow established local procedures to setup and deploy infrastructure equipment
Investigate and rectify hardware and software problems on infrastructure equipment.
Install software to computer systems.
Take part in a daily support rota, working across sites if required.
Act as cover to the IT Servicedesk team if service requires it.
3. Service Delivery
Assist with the control of media, hardware warranties and software licences.
Assist in the production and maintenance of written documentation.
Assist with the assetting of the Trust's computer equipment, and maintenance of Helpdesk inventory and asset registers.
About us
We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.
As part of our commitment to supporting our employees we offer a range of benefits including:
- Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
- Membership of the NHS Pension Scheme:
- Flexible working opportunities;
- Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Opportunities for career development and training to help you progress in your role;
- Wellbeing support and activities to promote a healthy work environment;
- Access to our in-house physiotherapy service;
- On-site canteens offering subsidised meals;
- Subsidised staff parking (currently free);
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Details
Date posted
18 November 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
176-C-6791486
Job locations
Peterborough City Hospital
Bretton Gate
Peterborough
PE3 9GZ
Employer details
Employer name
North West Anglia NHS Foundation Trust
Address
Peterborough City Hospital
Bretton Gate
Peterborough
PE3 9GZ
Employer's website
https://www.nwangliaft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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