Job summary
We are looking for two dynamic and proactive administrators for our new Virtual Fracture Clinic (VFC) service. You will be working alongside two VFC practitioners assisting in the provision of an efficient and responsive virtual fracture clinic service, required to support the medical teams to ensure the provision of a patient pathway which is receptive to the needs of the patient and responsive to Trust requirements.
Main duties of the job
To provide efficient and comprehensive medical secretarial, administration and booking support within the virtual fracture clinic service and cross cover for colleagues.
To undergo training as necessary to meet the needs of new developments within the Service.
To provide an efficient administration service to support the patient pathway.
To work as a member of the team, ensuring provision of a comprehensive and flexible virtual fracture clinic service. Liaise directly with patient/carer to agree appointment dates. To be responsible for managing and confirmation of booked face to face clinic appointments with patients over the telephone.
To provide prompt and efficient clinic outcome letter typing and distribution.
About us
We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.
As part of our commitment to supporting our employees we offer a range of benefits including:
- Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
- Membership of the NHS Pension Scheme:
- Flexible working opportunities;
- Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Opportunities for career development and training to help you progress in your role;
- Wellbeing support and activities to promote a healthy work environment;
- Access to our in-house physiotherapy service;
- On-site canteens offering subsidised meals;
- Subsidised staff parking (currently free);
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Job description
Job responsibilities
Provide efficient and comprehensive secretarial and administrative support within the virtual fracture clinic service and other orthopaedic sub specialities as and when required within the MSK CBU.
Ensure that you contribute to the department operating to the highest standards and that it not only meets but exceeds customer expectations.
Be responsible for ensuring that all duties are carried out in accordance with the correct procedures and policies.
Ensure patients receive accurate documentation using Careflow, EPRO and Etrack under the guidance of the Virtual Fracture Clinic Practitioners.
From the virtual fracture clinic outcomes type clinic letters, attach relevant patient information leaflets and book any necessary face to face clinic appointments (Careflow) where required. Identify and discuss any problems and initiate and communicate any actions that need to be taken.
Act as the first point of contact for enquiries from patient, GPs and other parties providing information within confidentiality and data protection guidelines.
Actively take part in team discussions to ensure the department is flexible in its approach to changing workloads.
Deal sensitively and effectively with telephone enquiries from patients, relatives and colleagues always ensuring confidentiality.
Liaise with the patients directly to agree appointment dates.
Support workloads within the service unit and cover for colleagues in their absence.
Job description
Job responsibilities
Provide efficient and comprehensive secretarial and administrative support within the virtual fracture clinic service and other orthopaedic sub specialities as and when required within the MSK CBU.
Ensure that you contribute to the department operating to the highest standards and that it not only meets but exceeds customer expectations.
Be responsible for ensuring that all duties are carried out in accordance with the correct procedures and policies.
Ensure patients receive accurate documentation using Careflow, EPRO and Etrack under the guidance of the Virtual Fracture Clinic Practitioners.
From the virtual fracture clinic outcomes type clinic letters, attach relevant patient information leaflets and book any necessary face to face clinic appointments (Careflow) where required. Identify and discuss any problems and initiate and communicate any actions that need to be taken.
Act as the first point of contact for enquiries from patient, GPs and other parties providing information within confidentiality and data protection guidelines.
Actively take part in team discussions to ensure the department is flexible in its approach to changing workloads.
Deal sensitively and effectively with telephone enquiries from patients, relatives and colleagues always ensuring confidentiality.
Liaise with the patients directly to agree appointment dates.
Support workloads within the service unit and cover for colleagues in their absence.
Person Specification
Education/Knowledge and Qualifications
Essential
- GCSE level education
- Willingness to undertake training days and educational programmes
Desirable
Experience
Essential
- Recent working within a healthcare / social care setting
- Awareness of Trust values
- Understanding patient centred care
- Triage phone calls and coordinate care
- Experience of giving and receiving information to/from service users
- Experience in the use of IT data management systems
Desirable
- Understanding key referral pathways to support plans of care
- RSA qualification or relevant experience
- Experience of audio typing
Knowledge and Skills
Essential
- Good understanding of confidentiality and practical measures needed to maintain confidentiality
- Organisational skills that demonstrate prioritisation, time management and attention to detail
- Effective / appropriate use of available resources
- professional and confident communication skills both verbal and written
- Skilled communication with patients / carers
- Ability to liaise with a wide range of professionals
- Ability to work as part of a team and independently
Desirable
- Able to demonstrate ability to self evaluate skills and knowledge
Aptitudes
Essential
- Confident approach and the ability to inspire confidence
- Ability to use own initiative
- Professional at all times
- Adaptable, motivated and enthusiastic
Person Specification
Education/Knowledge and Qualifications
Essential
- GCSE level education
- Willingness to undertake training days and educational programmes
Desirable
Experience
Essential
- Recent working within a healthcare / social care setting
- Awareness of Trust values
- Understanding patient centred care
- Triage phone calls and coordinate care
- Experience of giving and receiving information to/from service users
- Experience in the use of IT data management systems
Desirable
- Understanding key referral pathways to support plans of care
- RSA qualification or relevant experience
- Experience of audio typing
Knowledge and Skills
Essential
- Good understanding of confidentiality and practical measures needed to maintain confidentiality
- Organisational skills that demonstrate prioritisation, time management and attention to detail
- Effective / appropriate use of available resources
- professional and confident communication skills both verbal and written
- Skilled communication with patients / carers
- Ability to liaise with a wide range of professionals
- Ability to work as part of a team and independently
Desirable
- Able to demonstrate ability to self evaluate skills and knowledge
Aptitudes
Essential
- Confident approach and the ability to inspire confidence
- Ability to use own initiative
- Professional at all times
- Adaptable, motivated and enthusiastic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
