Job summary
We are looking for an enthusiastic and energetic person to join our busy Diagnostic Imaging Booking Team based at Hinchingbrooke Hospital.
Knowledge of the hospital booking systems, PAS, Sunquest Ice and CRIS would be an advantage but if not training will be provided.
The role will require training in booking specialities and in particular the job provides a booking and telephone enquiry service to the patients for a variety of Diagnostic Imaging procedures. You will be joining a dedicated team of individuals providing a vital service to the Diagnostic Imaging Booking Team. You may also be required to cover reception duties within Imaging on an occasional basis.
The bookings will cover a variety of areas including CT, Nuclear Medicine, Fluoroscopy, MRI, Ultrasound and DEXA, the work is therefore varied and interesting.
You need to be flexible, approachable, have good communication skills, with a polite telephone manner, and attention to detail.
Main duties of the job
The post holder is responsible for the day to day allocation of appointments and maintenance of accurate patient records. They will provide a friendly, reliable, easily accessible enquiry system for patients adhering to national guidance for booking and choice. The post holder will work across all sites within Peterborough & Stamford NHS Foundation Trust. The post holder will preferably have experience of working within an Imaging team and hold relevant qualifications to NVQ level II or above, or equivalent.
About us
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.
Benefits to you
- 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
- NHS Pension Scheme:
- Flexible working opportunities;
- Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Career development and training;
- Wellbeing support and activities;
- In-house physiotherapy Service;
- On-site canteens with subsidised meals;
- Subsidised staff parking (currently free).
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
Job description
Job responsibilities
please see attached job description for full details
- Collate electronic referral forms in a timely manner and file into correct categories.
- To ensure all paperwork, including patients previous imaging and notes where necessary, are available for the appointment and electronically track to correct location. This necessitates liaison with numerous Directorates including consultants secretaries, medical records and other trust hospitals regarding location of patients records and imaging.
- Deal with emergency requests and allocate time slots after liaising with specific departments.
- Allocate appointments for departments of Computerised Tomography Scanning, Fluoroscopy, Nuclear Medicine, Magnetic Resonance Imaging, Ultrasound, DEXA, Lithotripsy, Theatres, Urodynamic Studies, General Practitioner requests.
- MRI and CT frequently requires highly complex bookings of Specialised Paediatric examinations requiring sedation and cannulation which have to be booked with childrens ward and require liaison with secretaries for notes and films.
- Electronically book Ambulance Transport for patients as required.
- Book Interpreters for persons of non-speaking English speaking patients and respect any cultural requests.
- Frequently Email and query with requesting Consultants.
- Contact other hospital and units as necessary ensuring confidentiality and security procedures are followed.
Job description
Job responsibilities
please see attached job description for full details
- Collate electronic referral forms in a timely manner and file into correct categories.
- To ensure all paperwork, including patients previous imaging and notes where necessary, are available for the appointment and electronically track to correct location. This necessitates liaison with numerous Directorates including consultants secretaries, medical records and other trust hospitals regarding location of patients records and imaging.
- Deal with emergency requests and allocate time slots after liaising with specific departments.
- Allocate appointments for departments of Computerised Tomography Scanning, Fluoroscopy, Nuclear Medicine, Magnetic Resonance Imaging, Ultrasound, DEXA, Lithotripsy, Theatres, Urodynamic Studies, General Practitioner requests.
- MRI and CT frequently requires highly complex bookings of Specialised Paediatric examinations requiring sedation and cannulation which have to be booked with childrens ward and require liaison with secretaries for notes and films.
- Electronically book Ambulance Transport for patients as required.
- Book Interpreters for persons of non-speaking English speaking patients and respect any cultural requests.
- Frequently Email and query with requesting Consultants.
- Contact other hospital and units as necessary ensuring confidentiality and security procedures are followed.
Person Specification
Education & Qualifications
Essential
- GCSE or equivalent
- Literate and Numerate
Desirable
- Office / administration qualification - NVQ II or equivalent
Experience
Essential
- To have some previous experience working / relating to the general public
- Administration
Knowledge
Essential
- An understanding of confidentiality and accountability and what this means
Desirable
- Understanding of Medical / Diagnostic terminology
- Diagnostic working practices
- CRIS system basic knowledge
Key Skills
Essential
- Accuracy & attention to detail
- Use of Microsoft Office
- attention to detail
Person Specification
Education & Qualifications
Essential
- GCSE or equivalent
- Literate and Numerate
Desirable
- Office / administration qualification - NVQ II or equivalent
Experience
Essential
- To have some previous experience working / relating to the general public
- Administration
Knowledge
Essential
- An understanding of confidentiality and accountability and what this means
Desirable
- Understanding of Medical / Diagnostic terminology
- Diagnostic working practices
- CRIS system basic knowledge
Key Skills
Essential
- Accuracy & attention to detail
- Use of Microsoft Office
- attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
