Job summary
An exciting opportunity has arisen within the Gastroenterology and Hepatology Department at Peterborough City Hospital. We are looking to recruit an enthusiastic and motivated individual to join our very busy and dedicated admin team.
The successful candidate will provide administrative support to the Senior Medical Secretary and clinical team within the Department and also ensuring the provision of an effective, efficient and professional service for our patients.
Main duties of the job
The post holder will be expected to perform a high level of secretarial and administration tasks within the department. You will need to be able to work efficiently, with a high degree of accuracy and work flexibly and confidentially across the Trust independently and as part of a team liaising with colleagues at all levels.
You will have good communication skills and will be responsive to the needs of the service. You will be a point of contact for patients, speciality teams and other departments for all enquiries relating to patient admissions. You will be responsible for the tracking of patient pathways in accordance with the National targets.
About us
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.
Benefits to you
27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
NHS Pension Scheme:
Flexible working opportunities;
Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
Career development and training;
Wellbeing support and activities;
In-house physiotherapy Service;
On-site canteens with subsidised meals;
Subsidised staff parking (currently free).
Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
Job description
Job responsibilities
Please see the attached job description and person specification for further information relating to this role.
**If you are and overseas candidate wishing to apply and would require sponsorship, you can determine the likelihood of obtaining a CoS for this post by assessing your circumstances against criteria specified on the gov.uk website**
Job description
Job responsibilities
Please see the attached job description and person specification for further information relating to this role.
**If you are and overseas candidate wishing to apply and would require sponsorship, you can determine the likelihood of obtaining a CoS for this post by assessing your circumstances against criteria specified on the gov.uk website**
Person Specification
Education and Qualifications
Essential
- Educated to GCSE level standard English Language at Grade A - C (or equivalent)
Desirable
- NVQ Level 2 in Business Administration or Customer Service or equivalent experience or willing to undertake NVQ level 2
- ECDL/ICDL Certification or equivalent
- Typing Qualification
Experience
Essential
- Experience of meeting regular targets and deadlines
- Experience of dealing with the general public and/or patients
Desirable
- Experience of working in a health care environment
- Experience of using hospital systems including PAS, e-track, ICE
- Experience of hospital outpatient administration processes
Knowledge
Essential
- Knowledge and understanding of Data Protection, Patient Confidentiality and Information Governance
Desirable
- Understanding or awareness of national and local OP targets including 18 week RTT and Cancer targets.
- Understanding of NHS administration services and processes
Skills
Essential
- Proficient in using Microsoft Office Excel, Word and Outlook
- Good written communication skills
- Confident in liaising with the general public, and/or patients, carers, visitors, Trust staff at all levels and various external organisations including GP Practices and Prison Services
- Ability to operate effectively as part of a team
- Ability to work on own initiative and prioritise work
- Able to demonstrate initiative, innovate, be proactive and work unsupervised
Desirable
- Ability to use NHS IT patient tracking and administration systems
- Able to audio type
Aptitudes
Essential
- Attention to detail and neat presentation of work
- Motivated and enthusiastic with ability to meet set targets often working under pressure.
- Able to establish and maintain effective working relationships with a wide range of clinical and other administrative staff across a wide range of clinical specialties
- Flexible approach to work
Person Specification
Education and Qualifications
Essential
- Educated to GCSE level standard English Language at Grade A - C (or equivalent)
Desirable
- NVQ Level 2 in Business Administration or Customer Service or equivalent experience or willing to undertake NVQ level 2
- ECDL/ICDL Certification or equivalent
- Typing Qualification
Experience
Essential
- Experience of meeting regular targets and deadlines
- Experience of dealing with the general public and/or patients
Desirable
- Experience of working in a health care environment
- Experience of using hospital systems including PAS, e-track, ICE
- Experience of hospital outpatient administration processes
Knowledge
Essential
- Knowledge and understanding of Data Protection, Patient Confidentiality and Information Governance
Desirable
- Understanding or awareness of national and local OP targets including 18 week RTT and Cancer targets.
- Understanding of NHS administration services and processes
Skills
Essential
- Proficient in using Microsoft Office Excel, Word and Outlook
- Good written communication skills
- Confident in liaising with the general public, and/or patients, carers, visitors, Trust staff at all levels and various external organisations including GP Practices and Prison Services
- Ability to operate effectively as part of a team
- Ability to work on own initiative and prioritise work
- Able to demonstrate initiative, innovate, be proactive and work unsupervised
Desirable
- Ability to use NHS IT patient tracking and administration systems
- Able to audio type
Aptitudes
Essential
- Attention to detail and neat presentation of work
- Motivated and enthusiastic with ability to meet set targets often working under pressure.
- Able to establish and maintain effective working relationships with a wide range of clinical and other administrative staff across a wide range of clinical specialties
- Flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
