Job summary
We are excited to welcome individuals who bring their enthusiasm to our Outpatient Administration teams based at our Peterborough or Huntingdon site.
We are seeking candidates who can maintain a calm and professional demeanour and be able to work under pressure and prioritise the workload.
Excellent communication and customer service skills are a must, and a positive approach to customer care is highly valued.
Computer literacy is essential, as you will be working with various Trust Patient Administrative Systems for data input and retrieval.
If you are ready to bring your positivity to our Outpatients Administration teams, apply now! Together we will make a positive impact and deliver excellence in healthcare to our patients.
**Previous applicants need not apply**
Main duties of the job
You will take on a varied range of administrative responsibilities, such as registering confidential patient data into the Patient Administration System, booking appointments in order from waiting lists, liaising with patient enquiries face to face and over the telephone, completing attendances, cancelling and rescheduling appointments as required. As a Receptionist, you will be the welcoming face for our patients.
About us
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.
Benefits to youo 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);o NHS Pension Scheme:o Flexible working opportunities;o Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;o Career development and training;o Wellbeing support and activities;o In-house physiotherapy Service;o On-site canteens with subsidised meals;o Subsidised staff parking (currently free).o Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
Job description
Job responsibilities
To provide comprehensive administration to support Reception, Booking Teams and Contact Centre within Outpatients.
To be fully conversant with the Trust appointment systems and extract data from waiting lists to book patients in date order and clinical/risk priority
Point of contact for patient, GP surgeries and other parties for enquiries, cancelling and rescheduling of appointments
Cover Reception areas, book patients attendance and any follow up appointments
Work closely with specialities escalating any capacity issues following the escalation process
Job description
Job responsibilities
To provide comprehensive administration to support Reception, Booking Teams and Contact Centre within Outpatients.
To be fully conversant with the Trust appointment systems and extract data from waiting lists to book patients in date order and clinical/risk priority
Point of contact for patient, GP surgeries and other parties for enquiries, cancelling and rescheduling of appointments
Cover Reception areas, book patients attendance and any follow up appointments
Work closely with specialities escalating any capacity issues following the escalation process
Person Specification
Knowledge
Essential
- Competent in using Excel, extracting data to book appointments in date/priority order
- Knowledge and understanding of GDPR, patient confidentiality and Information Governance
- Ability to extract data and book appointments in date/priority/risk order
- Competent PC skills
Desirable
- NHS Outpatient administrative services, systems and processes
Education and Qualifications
Essential
- General level of education to GCSE level Standard
Desirable
- NVQ Level 2 in Business Administration or Customer Service
Experience
Essential
- Experience of using MS Office, Outlook and Excel
- Good Customer Service skills, face to face and telephone e.g. Call Centre or Reception
- 12 months clerical experience
- Experience of data entry onto computer systems
Desirable
- Previous administrative experience especially in a Hospital/GP environment
Key Skills
Essential
- Analytical skills, accuracy, attention to detail and ability to use multiple systems simultaneously
- Telephone/customer care skills
- Good organisational skills
- Ability to operate effectively as part of a team and maintain effective working relationships with a wide range of staff
- Ability to meet set targets and deadlines
Person Specification
Knowledge
Essential
- Competent in using Excel, extracting data to book appointments in date/priority order
- Knowledge and understanding of GDPR, patient confidentiality and Information Governance
- Ability to extract data and book appointments in date/priority/risk order
- Competent PC skills
Desirable
- NHS Outpatient administrative services, systems and processes
Education and Qualifications
Essential
- General level of education to GCSE level Standard
Desirable
- NVQ Level 2 in Business Administration or Customer Service
Experience
Essential
- Experience of using MS Office, Outlook and Excel
- Good Customer Service skills, face to face and telephone e.g. Call Centre or Reception
- 12 months clerical experience
- Experience of data entry onto computer systems
Desirable
- Previous administrative experience especially in a Hospital/GP environment
Key Skills
Essential
- Analytical skills, accuracy, attention to detail and ability to use multiple systems simultaneously
- Telephone/customer care skills
- Good organisational skills
- Ability to operate effectively as part of a team and maintain effective working relationships with a wide range of staff
- Ability to meet set targets and deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
