North West Anglia NHS Foundation Trust

PA to Deputy Divisional Operations Director and Head of Nursing UEC

This job is now closed

Job summary

Do you have excellent communication skills and are able to liaise verbally and in writing to various colleagues at all levels, internally and externally?

Can you manage your own workload effectively and efficiently; independently or part of a small team?

Then we would love to receive an application from you!!

** Please note this role will require some Cross Site working**

Main duties of the job

Provide proficient and comprehensive PA support to the Deputy Operational Director and Head of Nursing, but also to other staff as required.

Assess, prioritise and organise own workload to ensure deadlines are observed and duties performed efficiently

Maintain diaries using Microsoft Outlook and operate a bring-forward system

To autonomously assess, prioritise any emails using personal judgement to action, problem solve and escalate as required appropriately

Develop and maintain office support systems and procedures

Assess correspondence for priority and actions, ensuring urgent items are managed accordingly. Where appropriate, compile letters and respond on behalf of the Deputy Director

Respond to telephone enquiries and emails using personal judgement to action, problem solve and escalate as required appropriately, paying particular attention to confidentiality and public relations

Respond to patient telephone complaints in an efficient, sympathetic manner and ensure all formal complaints are processed

Undertake fact-finding and dissemination of information as required and defined

Prepare agendas and collate relevant attachments, attend meetings and take minutes and action trackers for meetings chaired by either the Deputy Director. Ensure the venues and technology used is appropriate and agendas, minutes and papers are distributed in a timely manner, acting as central liaison point to co-ordinate all parties involved.

About us

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.

Benefits to you:

27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);NHS Pension Scheme:Flexible working opportunities;Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;Career development and training;Wellbeing support and activities;In-house physiotherapy Service;On-site canteens with subsidised meals;Subsidised staff parking (currently free).Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

Date posted

20 December 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

176-U-5809979

Job locations

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Job description

Job responsibilities

The post-holder will be required to meet strict deadlines and undertake any other duties applicable to the post and grade as may be assigned.

The post-holders performance will be subject to regular review.

You will be required to provide an effective and comprehensive PA support service, primarily to the Deputy Operational Director and Head of Nursing. The role encompasses working proactively to manage your own workload effectively and efficiently; as part of a small team, autonomously and with colleagues to a wide range of duties to support the responsibilities and deadlines.

To have excellent communication skills to liaise verbally and in writing to colleagues in the Trust and to external stakeholders and agencies.

Job description

Job responsibilities

The post-holder will be required to meet strict deadlines and undertake any other duties applicable to the post and grade as may be assigned.

The post-holders performance will be subject to regular review.

To have excellent communication skills to liaise verbally and in writing to colleagues in the Trust and to external stakeholders and agencies.

Person Specification

Education & Qualifications

Essential

GCSE Maths and English (A to C) or equivalent
NVQ Level 4 or equivalent qualification or experience (or at least minimum of Level 3)
RSA Typing/word processing Level 3 qualification or experience
Good working knowledge of Microsoft Word, Excel, Outlook and PowerPoint

Experiences

Essential

Minimum 2 years administration experience in the last 5 years
Experience of working with staff at all levels
Diary management experience
Understanding the importance of maintaining confidentiality
Preparation for meetings and minute taking

Desirable

Previous experience of working in the NHS
Good understanding of Governance processes

Skills & Knowledge

Essential

Excellent communication skills; both written and verbal

Personal Qualities

Essential

Be able to work flexibly

Person Specification

Education & Qualifications

Essential

GCSE Maths and English (A to C) or equivalent
NVQ Level 4 or equivalent qualification or experience (or at least minimum of Level 3)
RSA Typing/word processing Level 3 qualification or experience
Good working knowledge of Microsoft Word, Excel, Outlook and PowerPoint

Experiences

Essential

Minimum 2 years administration experience in the last 5 years
Experience of working with staff at all levels
Diary management experience
Understanding the importance of maintaining confidentiality
Preparation for meetings and minute taking

Desirable

Previous experience of working in the NHS
Good understanding of Governance processes

Skills & Knowledge

Essential

Excellent communication skills; both written and verbal

Personal Qualities

Essential

Be able to work flexibly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)