Job summary
We are looking to recruit a Service Manager to support the operational management team for the Head and Neck Clinical Business Unit (CBU) within the Surgical Division, working alongside the Divisional Operation Manager and clinical and nursing leadership. The CBU incorporates ENT, Ophthalmology, Oral Maxillo-facial surgery, Plastic Surgery and Dermatology,
Main duties of the job
The successful candidate will ideally be an experienced NHS manager with proven experience of providing strong leadership and delivering operational performance and service improvement initiatives. We are looking for an enthusiastic individual who will relish the challenges ahead and be responsible for delivering a range of competing, challenging targets relating to recovery and financial, activity, RTT, cancer and quality improvement priorities.
The Service Manager role is fast paced and challenging and will require high attention to detail as well as being able to work under pressure. You will be able to establish credibility with a wide range of individuals, must possess leadership and negotiation skills together with the vision and drive to ensure your success In return we can guarantee you an innovative working environment, an enthusiastic team, and a strong support structure.
About us
Our teams work hard to be flexible and promote a health work/home life balance and so agile working options are automatically considered for all roles within the Trust. Talk to the Recruiting Manager about what this means in practice for you.
Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:
* Access to the NHS Pension Scheme
* Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
*Free staff car parking on all our hospital sites during this financial year
* In-house Physiotherapy Services
* Career development and training opportunities
* Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
* Subsidised meals at our hospital restaurants
* Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card
If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia
Job description
Job responsibilities
This is an exciting time to join the team, and this role will be pivotal for the CBU in driving forward the sustainable change needed to improve our service to patients and aid recovery.
Please refer to the job description and person specification for more information regarding the role.
Job description
Job responsibilities
This is an exciting time to join the team, and this role will be pivotal for the CBU in driving forward the sustainable change needed to improve our service to patients and aid recovery.
Please refer to the job description and person specification for more information regarding the role.
Person Specification
Education & Qualifications
Essential
- Relevant first degree, equivalent professional qualification or suitable experience
- Relevant post graduate courses or equivalent
- Evidence of continued learning / personal development
Skills & Abilities
Essential
- Excellent IT and financial skills including the ability to create and handle large document using word processing skills, producing spreadsheets and analysis for presentation at meetings
- Planning and management of service redesign
- Effective written and verbal communication skills
- Able to influence, negotiate and persuade
- Ability to work within and across teams to meet project demands
- Ability to provide & receive contentious information
- Ability to act under own initiative and work to deadlines
- Ability to develop and maintain good working relationships
- Ability to manage own time effectively and to be able to plan and manage own work programme
- Ability to manage and deliver to deadlines and within resources
- Demonstrated patient focus
Desirable
Experience & Knowledge
Essential
- Proven experience in an NHS Operational management role.
- Demonstrable success in project management/service redesign.
- Experience of budget and staff management.
- Knowledge of RTT and cancer performance and pathways
- Experience of service redesign and development
Person Specification
Education & Qualifications
Essential
- Relevant first degree, equivalent professional qualification or suitable experience
- Relevant post graduate courses or equivalent
- Evidence of continued learning / personal development
Skills & Abilities
Essential
- Excellent IT and financial skills including the ability to create and handle large document using word processing skills, producing spreadsheets and analysis for presentation at meetings
- Planning and management of service redesign
- Effective written and verbal communication skills
- Able to influence, negotiate and persuade
- Ability to work within and across teams to meet project demands
- Ability to provide & receive contentious information
- Ability to act under own initiative and work to deadlines
- Ability to develop and maintain good working relationships
- Ability to manage own time effectively and to be able to plan and manage own work programme
- Ability to manage and deliver to deadlines and within resources
- Demonstrated patient focus
Desirable
Experience & Knowledge
Essential
- Proven experience in an NHS Operational management role.
- Demonstrable success in project management/service redesign.
- Experience of budget and staff management.
- Knowledge of RTT and cancer performance and pathways
- Experience of service redesign and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
