Job summary
We are looking for a motivated, flexible and enthusiastic ward clerk to join our friendly team at Stamford Greenwood Day Treatment Unit. You will be the welcoming face of the unit; therefore we are seeking a professional who can demonstrate good communication and interpersonal skills with colleagues, patients and relatives alike.
As a Ward Clerk in Stamford DTU, you will need to be passionate about providing patients, staff and visitors with the best possible experience, from answering the office phone to being a point of help to visitors, preparing documentation and administrative duties as required.
You will work within the team to support effective running of the Day Treatment Unit
Main duties of the job
The post involves dealing with patient packs and documentation, working under pressure to ensure all documentation and requirements are in place, allowing medical and nursing staff to carry out clinical activity.
Being face to face contact with patients and families as they enter our department.
About us
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.
Benefits to youo 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);o NHS Pension Scheme:o Flexible working opportunities;o Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;o Career development and training;o Wellbeing support and activities;o In-house physiotherapy Service;o On-site canteens with subsidised meals;o Subsidised staff parking (currently free).o Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
Job description
Job responsibilities
Prepare all patients medical notes and documentation for DTU clinics and outpatient lists.
Ensure all patient records, including referral letters, are available for Day Treatment Appointments.
Contact GP's/GDP's for any missing referrals and information required.
Record and update all patient data and ensure the data is entered and stored on the appropriate system.
Input and update Theatreman with accurate information in the absence of a Theatreman administrator.
Maintain good communication links with other departments.
Deal with telephone and face to face enquiries in a professional and courteous manner.
Work with colleagues and encourage a team approach.
Attend unit meetings.
Undertake other clerical tasks to ensure administrative systems meet the requirements of the department.
Job description
Job responsibilities
Prepare all patients medical notes and documentation for DTU clinics and outpatient lists.
Ensure all patient records, including referral letters, are available for Day Treatment Appointments.
Contact GP's/GDP's for any missing referrals and information required.
Record and update all patient data and ensure the data is entered and stored on the appropriate system.
Input and update Theatreman with accurate information in the absence of a Theatreman administrator.
Maintain good communication links with other departments.
Deal with telephone and face to face enquiries in a professional and courteous manner.
Work with colleagues and encourage a team approach.
Attend unit meetings.
Undertake other clerical tasks to ensure administrative systems meet the requirements of the department.
Person Specification
Interview
Essential
- Demonstrate an understanding of customer care
- The ability to plan and prioritise own workload
- Understand and are committed to confidentiality
- The ability to work within a multi-disciplinary team
- Ability to build a report with patients and colleagues
- Good word processing skills.
- Some experience of medical terminology
- Excellent communication skills - verbal/non verbal/written
- Self motivated, organised. flexible, cheerful/sense of humour
Desirable
- A commitment to self development.
- A team player
- Knowledge of; PAS, eTrack, Evolve, ICE, and Theatreman
- Knowledge and understanding of data protection act
- Understanding of Trust policies and Standards
- CLAIT
Person Specification
Interview
Essential
- Demonstrate an understanding of customer care
- The ability to plan and prioritise own workload
- Understand and are committed to confidentiality
- The ability to work within a multi-disciplinary team
- Ability to build a report with patients and colleagues
- Good word processing skills.
- Some experience of medical terminology
- Excellent communication skills - verbal/non verbal/written
- Self motivated, organised. flexible, cheerful/sense of humour
Desirable
- A commitment to self development.
- A team player
- Knowledge of; PAS, eTrack, Evolve, ICE, and Theatreman
- Knowledge and understanding of data protection act
- Understanding of Trust policies and Standards
- CLAIT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
