Emergency Department Response Volunteer Co-ordinator

North West Anglia NHS Foundation Trust

This job is now closed

Job summary

We have been granted funding from the Hospitals Charity to employ an Emergency Department Response Volunteer Co-ordinator for a two year period to respond to the ever increasing demand for volunteers to support and enhance patient experience and support our Trust colleagues.

The role of Volunteer Co-ordinator within the Emergency Department and other associated wards such as the Urgent Treatment Centre, the Medical Assessment Unit and the Medical Short Stay Unit will work closely with staff in these areas to identify how volunteers can support patients and staff in providing the best possible care.

The ED Volunteer Co-ordinator will look at how volunteers can add value in a non-clinical way but in consultation with key staff in these areas, volunteers will work responsively as needs arise.

The ED Response Volunteer Co-ordinator will be located within the ED Department and would ideally be someone that is familiar with an Emergency Department or a Ward where there is a continuous flow of patients so they can spot areas where they can support and add value. The Co-ordinator will be responsible for recruiting suitable volunteers and providing them with additional training and support until they are embedded in the Department, they will allocate assignments to the volunteers .

The Co-ordinator will look at tasks the volunteer can do on a regular basis when not responding to an individual request and then how they can deploy them to a certain patient or activity.

Main duties of the job

The ED Volunteer Co-ordinator will be responsible for:

Recruitment of suitable Emergency Department volunteers that can by trained to carry out multiple tasks
Delivering specific training to volunteers
Establishing partnerships outside of our organisation
As the post will be located within the Emergency Department the Volunteer Co-ordinator will be able to build meaningful relationships with key staff to ensure they have a right hand supporter to easily identify and take on those tasks that clinical staff don't need to be diverted by, such as making sure PPE is restocked, (suitable) patients are given hydration, nutrition and emotional support whilst they are in our care, we can help them stay in contact with family if they are unable to attend ED etc.
Allocating volunteers to suitable interactions, this could be to help get someone out of Emergency Department into another department (helping discharge process) or back home.
Introduce a Vocera page system for volunteers so that new requests can be acted on quickly by the next available volunteer.
When ED is quiet these multiskilled volunteers can then pick up patient feedback forms or be diverted to other Wards to do the same tasks where needed throughout the hospitals.

We are required to measure the impact of our grant via our Better Impact volunteer database reporting mechanisms.

About us

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.

Benefits to you

27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
NHS Pension Scheme:
Flexible working opportunities;
Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
Career development and training;
Wellbeing support and activities;
In-house physiotherapy Service;
On-site canteens with subsidised meals;
Subsidised staff parking (currently free).
Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

Date posted

27 June 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

176-C-5377770

Job locations

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

Job description

Job responsibilities

This role is based at Peterborough City Hospital and cover the Urgent Treatment Centre, Emergency Department, Medical Assessment Unit and Medical Short Stay Unit. Hours would ideally be from 10am to 6pm to ensure volunteers are supported throughout the busy hours their shifts will run. This role will also be responsible for ensuring an appropriate amount of Volunteers are available at Hinchingbrooke Hospital covering Urgent and Emergency Care so we can have the maximum impact with volunteers supporting staff and patients.

This post is based at Peterborough City Hospital however travel to Hinchingbrooke Hospital may be required.

Weekend/Flexible working may be required due to nature of role.

Job description

Job responsibilities

This post is based at Peterborough City Hospital however travel to Hinchingbrooke Hospital may be required.

Weekend/Flexible working may be required due to nature of role.

Person Specification

Education and Qualifications

Essential

GCSE English language at 8C or equivalent

Desirable

Training in Communication skills

Experience

Essential

Experience of working as part of a team in a busy Emergency Department or equivalent ward based setting
Demonstrate an understanding of excellent customer care

Desirable

Experience of delivering training sessions
Project management experience
Experience of working with volunteers
Experience of working in a multi disciplinary team
Demonstrate an understanding of NHS core principles and Trust values and behaviours

Knowledge

Essential

Previous administrative experience as well as IT experience including MS Office package
Knowledge about mental health and dementia issues

Desirable

Knowledge of supporting vulnerable people in an urgent care setting

Key Skills

Essential

Demonstrate a good standard of written and verbal communication
Knowledge and understanding of data protection and GDPR
Ability to recognise own limitations and boundaries of the role, be supportive of volunteers in your team with both tasks delegated to them, as well as ongoing emotional support around the role
Evidence of good communication skills, able to receive complex sensitive information and support distressed patients appropriately

Person Specification

Education and Qualifications

Essential

GCSE English language at 8C or equivalent

Desirable

Training in Communication skills

Experience

Essential

Experience of working as part of a team in a busy Emergency Department or equivalent ward based setting
Demonstrate an understanding of excellent customer care

Desirable

Experience of delivering training sessions
Project management experience
Experience of working with volunteers
Experience of working in a multi disciplinary team
Demonstrate an understanding of NHS core principles and Trust values and behaviours

Knowledge

Essential

Previous administrative experience as well as IT experience including MS Office package
Knowledge about mental health and dementia issues

Desirable

Knowledge of supporting vulnerable people in an urgent care setting

Key Skills

Essential

Demonstrate a good standard of written and verbal communication
Knowledge and understanding of data protection and GDPR
Ability to recognise own limitations and boundaries of the role, be supportive of volunteers in your team with both tasks delegated to them, as well as ongoing emotional support around the role
Evidence of good communication skills, able to receive complex sensitive information and support distressed patients appropriately

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.